I suspect you may have to send in a form for each and every computer to which you connect, not just the client (or is it "server" using client-server terminology?)
I think if you send the form everyday, for each computer, from each computer, for three months you may hear something.
I suspect that Teamviewer has dedicated one person, one hour per month, to review cases such as ours.
I am not using this professionally but I am blocked to use it.
Really bad will not use it again.
@OldSurferDude : yes, I think you're right, I filled in the form for all my IDs, the problem is that when they answer back, they don't tell you which one has been reset to free. Thus I've received an email like this, and another one to fill the declaration of personal use, but again no idea to which IDs they apply. Therefore, I consider the procedure to be completely useless, and it's just dust in our eyes...
You have to fill out a form for each ID... We are not able to reset more than one ID with only one form.
Thank you and all the best,Natascha
German Community moderator 💙 Moderatorin der deutschsprachigen Community
@Natascha : Yes, I understood that, what I point out is that when we receive back an answer from TV, we don't know to which ID it pertain...
I get same email some days ago, but I haven't tried it yet
@AriannaMicrochi : have you filled the form only for the ID of your computer, or for all the IDs you connect to?
Hello (i'm sorry for my english). I use Teamviewer for personal use. (i connect my pc from pc of my wife for personal use, because she now live in another Country. Its 2 Device. .
Few weeks ago, Teamviewer was block my account for sospect use commercial.
So, i send email for Teamviewer and explame my real situation. And 2 days ago i have this message in my email from Teamviewer: Dear TeamViewer User, Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”. So, today i open Teamviewer, but i have message that me or my wife use teamviewer for use commercial Today i was send ticket for Teamiwer, i hope that will response more fast. Or Maybe some administrator che read my message. I will send my personal Id. Thank you so much. Have nice Day.
I send another email for Support and i hope they will response more fast for me, or maybe here some administrator can read my situation, i can send my real id, in private message.
Thanks for support.
I have also, this problem with my notebook.
Yes. A form with my ID. I have only one ID!
@AriannaMicrochi : but what are you connecting to then?!?
I added my parents' computers to my account. I don't remember exactly why I did it a long time ago.Among my teamviewer contacts I see their computers, I click and I connect.
@AriannaMicrochi : then you need to fill it again for the ID of your parents' computer.
@marcgalmes : as they do it one ID at a time, probably yes, you'll need to sign the form as many time as they ask it. It's so ridiculous they don't see how ridiculous it is...
It's nothing to do with business commercial use, its something TEAMVEIVER is doing.I use FREE Personal since 2012 & lately 2018 its been the same 5 minutes and cannot reconnect for 1 minute for me also, and they dont reply to tickets for any sort of free support, they dont care unless you pay for premium.
I am having the same problem. I installed it for personal use and it comes up with expired trial?
Restarting the program and PC does not change it. So how do I get it to work?
Thank you for your message.
Please read the following article and fill out the form:Why do I see TeamViewer trial - 'Your trial period has expired'?
Have a great weekend and all the best,Natascha
It is no longer important. After receiving the email "Your TeamViewer ID has been reset to free" 4 days ago, I tried it for the first time right now and it is still locked for commercial use.At this point, I move on to **Third Party Product**They're just wasting my time and having told me that he was back to normal now, I am deceived and the moment I need him to help my father doesn't work.
Same here. They sent me the email for reset your ID, but I tried 7 days after still blocked. Totally waste of time. I am using another remote access software as well. :-)
Since I use V14 of Teamviewer the remote support connection disconnects after 5 minutes. In those 5 minutes I cannot analyze and solve a problem of a remote PC and have to wait minutes before I can reconnect. I'am a PC hobbyist and the remote PC's are only of family and friends, who calls me if they have a problem. I don't use Teamviewer for commercial purposes. You can see this in your logging and the connections, made by me. In 2014 I have had contact by phone with your support department because I had the same issue. They have enlarged the connect time and this works well for me. Can you please enlarge this time to the old value? BTW: Now I use the forum because this is the only method to get in touch with you, because my email is answered with the message to use the contact page. Waiting for your response
Can you please check which versions you installed on both sides?
Looking forward to your answer.
All the best,Natascha
Thanks for the fast response.
Last Thursday:On my site: TeamViewer Full version portable: version 14.1.9025.0On family/friend site: TeamViewerQS - version 14.1.9025.0
Last Saturday (yesterday):On my site: TeamViewer Full version portable: version 14.1.9025.0 and TeamViewer Full version portable: version 11.0.59518.0On family/friend site: TeamViewerQS - version 10.047484.0
On both days a disconnect after about 5 minutes.
In general: with the versions 14.1 release (maybe 14.0) this happens. It is after Teamviewer gives a message that I have to update because the old version will not work anymore in future.Until Februari I have worked with TeamViewer Full version portable: version 11.0.59518.0and on remote site: TeamViewerQS - version 10.047484.0
The chapta procedure takes more than 10 minutes and 4 Device authorization needed emails!! Login procedure doesn't work with Firefox/Waterfox.
Thank you for your answer.
Do you have a license in a certain version that you use or are you a free user?
In general, depending on the location, we’re asking our free users with older versions of TeamViewer to update to the latest version in order to continue using the software. The latest version is currently TeamViewer 14 (on both sides).
After updating, free users - those who don’t have a license - will still be able to use TeamViewer as usual. There is no change regarding personal use with TeamViewer 14.
If you are a free user, please update every TeamViewer to version 14. If you have a license for a certain version, please downgrade all your software to the respective version.
If you have any further questions, please do not hesitate to contact us again.
All the best and a good start into the new week,Natascha
I use the free version.
And sorry, I don't agree what you have written that nothing is changed.In practise the disconnect after about 5 minutes happens every time since the last months, both with the old and with the new Teamviewer version.On my site nothing is changed (same PC and IP address), only a new version of Teamviewer after the message the the old version will be discontinued.In the past I don't have a disconnect after a short time. I can solve a problem on the PC of family, friends and have to hangup the connection by myself.So, in my opninion something must be changed in the max connection time, may be not in Teamviewer v14 but in difference with the older Teamviewer v10./11.
I have been using teamviewer for years for assisting friends/family members as well as accessing my linux desktop. Have not been involved in any commercial activity. I have encountered "suspected commercial activity" for three times in a row. Each time I access my linux machine, the teamviewer pop up a message tell me that I have been locked. I then write the the teamviewer team to ask for unlock, which succeed for the first two times. However I got locked again immediately when I tried to access my linux machine--like 30 seconds after I was told unlocked.
The third time I was locked, I write to teamviewer to express my disappointment; I however received a message told me that "teamviewer cannot determine my status". What the heck? Teamviewer cannot determine my status? Then how can they tell why they can unlock me previously? Also the fact that I was locked immediately when I tried to access my linux machine is suspicious. There's clearly something very wrong with the commercial determination logic in the teamviewer product.
no, it's not a fake message, you can use TeamViewer on up to 5 computers for free, don't install third-party product becuase it would be non reliable.
I've set up a computer for remote management at my fathers house to help him with computer problems occasionally.
I've added it to my list of computers and the connection works great, except that I get disconnected after 5 minutes, and then I have to wait for a while before re-connecting or I get an error message.
I confirm once again this Teamviewer has being used JUST for personal purpose an no for any commercial or enterprise use.
Please reactivate free user license in order to allow the personal use of packages for monitoring and management of frends and relative pcs.
If this is a limitation of the Free License, I'll rather use a different solution for this sporadic support need.
Thank you for your message.
Can you please check which version you installed on the remote side? Which version do you use?
I'm looking forward to your answer and wish you a great day.