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Commercial use - Connection time out

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Comments

  • Kylian01
    Kylian01 Posts: 31 ✭✭
    Basicly how redhat is doing for developers.
  • N0cturn74
    N0cturn74 Posts: 1

    Hello, 

     

    Yes me to, after update the Client ( Using TeamView sometimes, 1 or 2 a week ) for my connection to my homeoffice computer ... but now, they told i use it as an company ... lol ? aehm , **bleep**

  • Hende
    Hende Posts: 1

    Sam problem here, I contacted teamviwer saying I am not using it commercially and recived an email saying they have reset my account back to 'personal use' but I am stil not able to use it :/

  • nobu
    nobu Posts: 2

    Hi, 

    i have the same problem.

    I am using TV for years now without any problems, and only to manage my parents PC.

    Suddenly i get the message "commercial use detected" and i am locked out. After getting in touch with support i get an email claiming that TV ID has been reset to “free”. But nothing changed. I tried the same procedure again stating that it didnt work the first time and again i receive the email claiming that TV ID has been reset to “free”. 

    Because it still wouldnt let me connect to my parents for more than 5 minutes i uninstalled TV completely and tried the portable version of TV. Still no change.

    Please Help, I am out of ideas.

    PS: Why am i not allowed to start a new article? I always receive the following message: The page you are trying to access was not found. Please check your URL for typos and try again....

  • InalaRose
    InalaRose Posts: 4

    @nobu wrote:

    Suddenly i get the message "commercial use detected" and i am locked out. After getting in touch with support i get an email claiming that TV ID has been reset to “free”. But nothing changed. I tried the same procedure again stating that it didnt work the first time and again i receive the email claiming that TV ID has been reset to “free”. 

    Because it still wouldnt let me connect to my parents for more than 5 minutes i uninstalled TV completely and tried the portable version of TV. Still no change.

    Please Help, I am out of ideas.

    I had the same problem so I thought I'd share my experience. When it didn't seem to work I contacted them again and again got confirmation that I had been reset to free. 

    The warning message about commercial use and 5 minutes has never disappeared but I'm not getting thrown out after 2 minutes anymore. I'm not really sure how long it took but it has returned to normal ultimately. At first though I had to hit and run for the two minutes.

    The other thing I found was that the 2 minute limit didn't apply to the app on my iPhone, only the PC version.

    Hope that helps.

     

  • thomasvl
    thomasvl Posts: 1

    Hello,

    I have a problem with Teamviewer license on one of my device

    When I try to connect to it I have an error message telling me that my trial license has expired while I am using the free one for my own use. If I reintall Teamviewer with a new license I have the same error message

    Do you know how to solve this problem ?

    Thank you !

    Thomas

  • I have the same problem too and i tried to complete a form and i receive an email inform me that my license is reseted to the free license but i still have the same problem and my session go off automatically often 

    waiting for help 

  • zannara
    zannara Posts: 1

    I use TeamViewer sometimes between two the same computers (both mine, different locations). Recently a pop up appeared saying that one of the computers is not for personal use therefore i should pay for the premium use. Now when i connect it dosconnects me in few seconds and not letting me to reconnect for a while. 

    What's going on and how can i fix this?

  • What a monumental public relations disaster. Well done.

  • What a monumental public relations disaster. Well done.

  • ghh101
    ghh101 Posts: 13

    TERRIBLE CUSTOMER SERVICE!!!! THIS COMPANY IS A SCAM AND REFUSE TO ISSUE REFUNDS! They require a 28 day cancellation before contract ends buried in the contract.  Please don't sign up for the paid version.  Buyer Beware!!!!!!!!!

  • @ghh101 
    With regard to your last post, deleted by a moderator, if you consider the enforced 28 day cancellation period to be unjust, you have the right to get an EU mediator involved who will either find for or against your case.

    TV is a German company and thus has to abide by European laws.

    The form for making a complaint can be found at:
    https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

    If any moderator deletes this post, it will be because the company not only has something to hide, but knows its practices will not be tolerated by EU law enforcement.

  • ghh101
    ghh101 Posts: 13

    Buyer beware is all I saying that their business practices  are shady.  There are better products that are cheaper and don't resort to extortion.

  • And everithing else is your problems!

    Did i understood them right?

  • ghh101
    ghh101 Posts: 13

    Look it up online and you will see that there are numerous complaints.  I am going to try and get in touch with some to see about getting a class action lawsuit started. 

    Buyer beware is all I saying that their business practices  are shady.  There are better products that are cheaper and don't resort to extortion.

  • tobiasto
    tobiasto Posts: 0

    after latest update to 14.4.2669, timeouts occur after 1 Minute, so I can just connect to the remote system and will be blocked right away for 10 to 12 minutes

  • DSA85
    DSA85 Posts: 1

    I have the same problem, what i can do?

  • Use **Third Party Product** Personal instead guys, it costs, but not that much a year. And it works without any limitrations, any ads, any blockings AND it works better with nVIdia Geforce, which enables you to play games. It's android to PC and PC to PC. Anyone know of a good alternative to Android-to-Android tho?

  • K1NG_F1SH
    K1NG_F1SH Posts: 3
    Hi everyone!
    Work with TV very long time ~ 5-7 years, or more. In my using this service doesn’t have commercial work of something, but few months ago system start noticed me. Supposedly I’m work like commercial and have 10 minutes session, after that time, I’ll need wait 10 minutes, when i can connect again. But, anyone connect and my fast time work it’s 30 sec or maximum 60 sec, and… disconnected. What a **bleep**?! Nothing commercial and system doesn’t want follow their rules.
  • K1NG_F1SH
    K1NG_F1SH Posts: 3
    Sorry, 5 minutes, not 10 system says.
  • K1NG_F1SH
    K1NG_F1SH Posts: 3
    ?????? I’m very angry, at least 1 hour I don’t send photos from my pc to my phone because *bleep*
  • JackHK
    JackHK Posts: 86

    Me2

  • JackHK
    JackHK Posts: 86

    Yes, it is. But that's reasonable that no company will offer solution for free in the commercial world!

  • offerw
    offerw Posts: 1

    hello,

    i can not use teamviewer anymore and in getting this : COMMERCIAL USE DETECTED.

    i'm i private user and ask you to fix this problem.

    thank you,

    offerw

  • Technut
    Technut Posts: 13

    @JackHK wrote:

    But that's reasonable that no company will offer solution for free in the commercial world!


    Wrong! TeamViewer themselves claim they WANT to offer it free for personal use! They explain it here:

    https://www.teamviewer.com/en/credentials/free-for-personal-use/

    From the very beginning, TeamViewer has been available to everyone completely free of charge for personal, non-commercial use.

    We want users all over the world to benefit from the possibilities that TeamViewer provides. We want our users to become intimately familiar with the software and how it works, come to trust its high level of security, and experience its wide variety of potential uses.

    We do this for several reasons.

    • First of all, recommendations that are based on personal experience and that come from friends and business associates are incredibly powerful. We sincerely appreciate them.
    • Secondly, our large user base constantly gives us feedback to improve our software in order to better meet customer needs and expectations. In short, you have some great ideas.
    • Finally, we believe deeply in helping people and making the world a better place. Call it good karma, but it’s also good for sustainable business. Besides, we have friends and family too.

    Thank you for using TeamViewer

    Kse Dyna --

  • Finally, we believe deeply in helping people and making the world a better place. Call it good karma, but it’s also good for sustainable business. Besides, we have friends and family too.

    > Calling your free users liars - is that good for sustainable business?
    > Not replying to your customers - is that good for sustainable business?
    > Blatantly overcharging for your product - is that good for sustainable business?
    > Getting your moderators to edit/delete posts that tell the truth about your company, rather than addressing the issues being raised - is that good for sustainable business?
    > Having your company name ridiculed and spoken of negatively in forums and social media all over the planet - is that good for sustainable business?

    In short, what would they know about sustainable business?

  • mrandros
    mrandros Posts: 1

    I sent in my formular more than two months ago and have not yet received any reply yet

    10/5/19 i received an email with "next step", and i replied to that instant. I have pushed for an answer twice, but i do not receive any reply at all. I get that Teamviewer get a lot of mails about free license is detected to be corporate license, tho many is fault flagged, but this is just crasy. Having this long wait time, that does not seem to be replied ever, is frustrating to be a part of. Teamviewer is a big company, so act like it. If you want ALL people to pay for your service, make adjustable licenses, instead of only offer Free service that gives you more problems than solving, and crasy overpriced business license. People that help their friends and family from time to time ain't got cash and time for 50usd a month because you detect them as corporate


  • @mrandros wrote:

    People that help their friends and family from time to time ain't got cash and time for 50usd a month because you detect them as corporate


    Whilst I cannot speak for family, I doubt anyone would be prepared to pay to help their friends.

    Personally, I only ever used TeamViewer to assist 2 computer illiterate friends with challenges like not knowing what to do when they got a virus, or how to backup their mails and photos, or installing program updates. As long as it didn't cost me anything more than a little of my time, I was fine with giving them a helping hand. Once TV decided to accuse me of commercial use and insist I buy a license, I simply uninstalled the program and changed to a competitor's. Had there been no competitor software available for free, I would have told my friends "Sorry but TeamViewer don't want me to help you anymore so you will have to contact a local IT company and pay them to assist you."

    I like my friends but there is no way I am going to pay to solve their problems, and they wouldn't expect me to, either!

  • krugern
    krugern Posts: 12

    After all this harassment from TeamViewer, I've changed to **Third Party Poroduct**, and urged everyone I know to do the same or find another alternative.

  • genierun
    genierun Posts: 2

    @krugern wrote:

    After all this harassment from TeamViewer, I've changed to **Third Party Poroduct**, and urged everyone I know to do the same or find another alternative.


    I am inclined to agree.

    I use Teamviewer once or twice a month to connect to personal computers. I do rarely use it outside of this context to help friends and family but I do. I do NOT get paid for my use of Teamviewer. My usage could hardly amount to what teamviewer is asking for, for a license.

    I used teamviewer once this month and got this message. I filled out the form and got the issue resolved.

    I tried using teamviewer again today (no use in between) and I am being detected as commercial use again. My personal feel is that Teamviewer no longer supports free use. We should be getting messages asking us to find alternative ways to perform the tasks we originally used Teamviewer for if we do not wish to pay for Teamviewer.

    I appreciate the many years of free use. I believe I have return sang teamviewer's praise to all who would listen.


    I do not appreciate the sudden change of philosophy and the time wasted trying to resolve these stupid issues, where Teamviewers intent could be clearly communicated to its users.