Commercial use - Connection time out
I'm done with teamviewer. I found a substitue that doesn't have **bleep**s at the helm that have no clue what commercial use is. I got sick of all this teamviewER **bleep**.. now I just need to Uninstall TV from my six PCs and five tablets.1
I use your program for private purposes. Your program is constantly writing about commercial use. Please correct this. I want to keep using your program for home purposes
Same issue here. Was going to make my own post. Thanks for this.1
Same issue. I use my Teamviewer to remote into my headless PLEX media server at home. It's purely for personal entertainment, not commercial use at all and I keep getting the same message and I'm kicked out of my system within seconds even though it tells me I have 5 minutes. The server is running Linux and I am typically remoting in from a Win 10 machine, in case that helps.1
I am using Teaviewer to remote to a Raspberry PI at home. I am also gettng this message connecting to two mac minis at home
I do not understand why this is happnng now it makes no sense
I have filled out the ticket but nothing yet1
Same issue for me. Within the past week, I'm now getting an assumed "commercial use" notice, even though I'm only using TV to connect to my home computer for personal use. It logs out within about 20 seconds, not 5 minutes. Have contacted support through the specific form for this issue, and no response after a week or so. Very frustrated and if this isn't resolved soon, will have to tell folks to stay away. I've written a positive review on Capterra, but will need to change that.2
yeah I guess so.. they are like faking being busy.. well in fact they MUST be busy.. programming some weird algorithm to detect the usage of TV. lol.. pathetic compagny. i'll NEVER install anything from this compagny and further more, I will recommend ALL the user / industries I know to stop using this. There`s some LOTS better software.1
Yes. iused it as a backup to teamviewer. Now I'm using it as a backup to **Third Party Product**
I got sick of all the erroneous commercial use **bleep**. So long Teamviewer. You will not be missed.1
The company continues to say that non-commercial use is free.
But that is a lie.
If commercial use is detected, give up and uninstall.
Even if you apply for a resett according to the guidance, they will not respond properly.
Fortunately, even if it is reset, it is again treated for commercial use.
There are other software that can be used for free.
Searching is easy to find.4
I have a non-commercial version of Teamviewer. For some reason, the teamviewer says the connection was blocked because commercial use is suspected. This happens when I try to connect a teamviewer connection to my computer. The machine's user name is: **Please do not post TeamViewer IDs**
I have not used Teamviewer commercially and I hope this block can be removed from me. I have followed all the rules of what is associated with a non-commercial license teamviewer. I have not broken the rules and I want this block to be removed so that.
I do not know if this will actually get read or not by TeamViewer staff, but I wanted to make an effort. Normally I'm not one to post either, which should go to show my dissatisfaction.
I have been a loyal teamviewer user for about 10 years. I have tried other remote desktop software, and this was by far my favorite. Easy to set up, simple to use, and with a couple of nifty features like file transfer and being able to view the remote cursor, I really had no complaints.
Over the years, I have only used the free license of TeamViewer. From my point of view, it seemed to be more off the honor system than anything, but I have a high regard for honesty, and I thus have never used it for commercial use. I have 3 or 4 personal computers I have it installed on at home, and I found it very convenient being able to remote in to any of them from a computer at work, church, or even my phone. The no install executable was invaluable in this, as I didn't even have to worry about no software installation policies at these various places.
By now, many of you probably know where this is going. 10 days ago now, while remoting in to a home computer to play some games, my connection randomly closed, and I got a popup saying that I was suspected of using teamviewer commercially. I tried to connect to 2 other of my computers, only to find that they, too, were detected for commercial use.
After some searches on the TeamViewer website, I was able to find the form to submit a claim for false commercial usage. This was quite a relief, because I figured since I had nothing to hide, this would be cleared up pretty quick. After filling out the form for each of the TeamViewer IDs I was trying to connect to(my 3 home computers I attempted earlier), I patiently waited. For one, I was a little disappointed that I didn't get some sort of confirmation email that my form was received, so confirmation page after submitting the form was all I had to go off of. Next, the form said that I should get a reply within 7 days. It has now been 10 days since I submitted the forms, and I still have heard nothing(yes, I checked my spam mail too). As the icing on the cake, on day 7 I tried to call their customer support, to see if there was any update on the status of my claim. Well, it turns out that as a free user, you aren't even allowed to speak to a support representative unless you are looking into upgrading your account.
Looking at various forms online, many people are speculating that there is some sort of conspiracy, and that TeamViewer is intentionally marking out false postivies for commercial use, to try and force free users to upgrade. While I hate to think that the company would stoop so low, I must say that I cannot dismiss the possibility at this point.
TeamViewer, I am sorry it has come to this, but I am afraid that you have lost a very loyal user of your services. I would gladly continue using your product if you were to reactivate my account, but as it stands, I think that I must now move on to one of the other remote desktop applications that exist out there.7
@Closed account wrote:
@Closed account wrote:
Fellows, did you ever ask the cute cheerleader to go to two school dances and get turned down both times... Joe did.
Well, we are as foolish as Joe...
Joe didn't take the cute cheerleader to the Prom and we will never use TeamViewer without tremendous limitations and inconvenience. Unlike Joe, I would not go rent the tux!
However, I am proud to say this afternoon I will be uninstalling TeamViewer and leaving this forum.
... and yes I am proud of myself!
Ha, I just finished my sappy letter to TeamViewer, and they moved it from the new thread I had started to the bottom of this thread! I think I just got rejected for prom...3
Hi, you advertise your product as free for personal use. I go to work one day a week, for 3 hours. While there, I log into my home computer to check my email. For some reason, you have flagged me as commercial use. Is there anyway I can continue to check my emails3
The cute cheerleader eventually becomes the obese alcoholic so you can do the math... :-D
Hint: someone has been binging on commercial cake in the last month. lol2
Dear TeamViewer User,
Thank you for your request regarding being unblocked from using the free version of TeamViewer. After reviewing the information provided to us, we were unable to confirm that the submitted ID is being used privately.
Requiring commercial users to purchase a license is also part of our effort to maintain the free version, and to therefore make help accessible to everyone. The free version is for people who are using it to help family and friends.
To continue using TeamViewer, there are two options for you to consider:
1) We encourage you to purchase a license that fits your needs: https://www.teamviewer.com/pricing
If you need help finding the perfect license, our sales team will be happy to assist you personally: +49 (0)7161 60692 50
2) THIS FORM is a declaration of private use that needs to be printed, signed personally and sent back to us to the following email address [email address removed - only direct replies to requests are assesed]
When you return this to us, we will review your response confirming your declaration of private use and use this to determine whether we can re-enable your use of TeamViewer.
For more information regarding the commercial use of the free version of TeamViewer, please refer to our community statement: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-use-detected/ta-p/5265
We are looking forward to hearing from you.
Your TeamViewer Team
I'm sorry but this sad attempt to essentially not help and make me jump through another hoop made me laugh. Good luck TV, wherever the heck you're going. I'm done with you. [Removed per Community Guidelines - Sales/Solicitation policy]1
Just got this, there is hope:
Dear TeamViewer User,
Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”.
Why was my access to TeamViewer limited?
You were asked to purchase a TeamViewer license because your usage pattern suggested that you were using TeamViewer in a commercial environment. To be able to keep a free version of TeamViewer, we must make sure that commercial users purchase a license. Unfortunately, it can happen that we detect commercial use where this is not the case.
We would like to address the most important questions of the TeamViewer community regarding commercial / personal use.
1. “Is TeamViewer cancelling the free usage of its software?”
No. TeamViewer is free for personal use, and we are committed to this remaining so. Personal use means that you are not using TeamViewer for purposes that are either directly or indirectly paid. Commercial use includes providing support to colleagues and clients, working remotely via TeamViewer, monitoring company hardware, etc. Read more about commercial use.
2. “I believe blocking personal users from using TeamViewer for free is unethical.”
We believe that providing and receiving help should not be a privilege for those who pay. Therefore we offer a free version of TeamViewer with many features. Implementing a mechanism to detect commercial use is part of our commitment to this idea. We do not target personal users but unfortunately, in some cases, personal users can be affected. We apologize for the inconvenience this may have caused and promise to continue to refine this mechanism.
3. “What is the motive behind blocking free users?”
We have taken this step because commercial users should not be able to use our free version. This way, we ensure our ability to offer a free version of TeamViewer with great features, performance, and possibilities.
We would like to thank our users who use TeamViewer as intended and help us to provide a free version for our personal users. Our vision is to empower people to help people, and we will always act accordingly.
Your TeamViewer Team2
Yes I got this today as well do - there must be hope at last!1
I spoke too soon, I'm still getting the commercial use email even after restarting and logging back in. What do I do now? Submit another form? Anyone else having this problem after receiving an email reinstating their license?4
Hi, you advertise your product as free for personal use. I go to work one day a week, for 3 hours. While there, I log into my home computer to check my email. For some reason, you have flagged me as commercial use. Is there anyway I can continue to check my emails
Yes. Use another product. I finally got Teamviewer off my last PC today. I will not miss them erroneously accusing me of commercial use.
Look. If you no longer wnat to have a personal version, then just say that. Recently my connections are saying that I am a commercial user (I am NOT), and now its limiting reconnects. I use ths to help friends and family and to connect to my computers in my other room. It has been really convienient. While I understand its free...so why complain... but still, you need to hear how its making it not useful for me to use any longer.
I would be more than happy to subscribe to a personal plan without restrictions but you dont have one, and the prcing model you have is HIGH HIGH HIGH.
So my question... Is this going to get changed or is this the path the company is moving towards?12
Completely agree and came to post something similar.
I hadn't used TV in over a week and try to help a friend and get the commercial use detected. Adjust the algorithm, it's out of control.6
I have switched to using **Third Party Product**. Works really well! Connects a lot faster than Teamviewer does. Only downside is the file transfer size is max 500 Mb.0
You can't say Google here?!2
Use Google drive. That doesn't even allow remote connections but they don't complain about commercial use. My 'work' uses it.2
I was recently tagged as commercial user and had it appropriately lifted back to personal. I am still getting the popup when I login that says I am a commercial user. When I use my laptop, however, I am able to use teamviewer like I always have. When I use my phone, I get the popup and I am quickly logged back off as if I am still tagged as commercial. Any thoughts?
Me too. Free status restored yesterday afternoon. Logged from tablet to PC normally, but an hour or two later, same tablet and PC got the commercial use pop up. This is getting old...2
I would recommend you to check the mails via the smartphone or get an e-mail account with imap server soyou can check the mailfrom any browser or PC.1
Me too. Free status restored yesterday afternoon. Logged from tablet to PC normally, but an hour or two later, same tablet and PC got the commercial use pop up. This is getting old...
The protest form you fill out requests the numeric address of just one system (### ### ###). So maybe the ban got lifted for the tablet or the PC, but the other is still regarded as commercial. As soon as they talk, it's "commercial use" again. Just a guess on that.
I filled out the form, and a week or so later got an email saying they couldn't verify non-commercial use based on the information I supplied. There's an old principle, "it's hard to prove a negative", which might apply, but I don't think logic is going to work here. The email included a form which I was invited to fill out and sign. The form includes name and address.
Again, an appeal to logic, maybe with a touch of ethics. I've done nothing wrong, but you say you don't trust me. You ask me to supply detailed personal information, but don't say why you need it or how you intend to use it. Why should I trust you?
As previously mentioned, I've moved on to an alternate solution.4
They did the same thing about a year ago, and I have the same tablets, PCs, and TV IDs and logon/profile as then. The only thing that even MAY be new are a couple of cell phones, which are RARELY used with TV...and then just to load them up with audio files for playing in the car. I haven't been able to update my music corner PC or DVR PC since they did this as they don't have monitors attached. I'd TV from my tablet to those to control A/V playback streamed to A/V devices in bedrooms or living rooms.1
Yup, same here. I just submitted another ticket.1