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Commercial use - Connection time out

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  • DanLester
    DanLester Posts: 31 ✭✭

    There was a time when Teamviewer was pretty unique in functionality. That was the time when we adored them, and worried over unfounded accusations of commercial use. Those days are long gone.

  • I am trying to connect to my home PC from work and I am getting a commercial use notification. Is this normal? I am just trying to fix a problem with Plex so my kids can watch a video. My home PC runs Windows Professional (not a server) and is utilized as a family media server (I am not using it for anything paid). I used to do this before without any problem. Is this something that TeamViewer recently introduces? Or something that my employer did? Thanks.

  • There is no doubt something has changed. I have always used Teamviewer to work on my mom's computer for free. Now I have a 1 to 5 minute disconnect. Apparently, Teamviewer doesn't want to admit or advertise that their "Free for personal use software" is now 5 minutes of free software........

  • May I ask if you've received a response from TeamViewer yet after submitting the form?  I submitted one last week and haven't heard anything as of today.

  • I too have recently received a notification from TV that my website was suspected of being commercial and I am locked out now.  This is not the case - it is a personal use website only, always has been.  I use TV to remotely maintain the website and make configuration adjustments as needed.  I filled out the support form documented above but have not heard back from them yet.  It has been about a week.  Should I submit another form?

  • Hi All, Sunday afternoon Teamviewer closed the connection I was making after 5 minutes, signaling a suspected commercial use. I have already opened the report to teamviewer, but now I realized that this is the third or fourth time it has happened to me in the last 2 years. As indicated in the ticket, I use Teamviewer only to assist friends and relatives. I have no commercial activity, I am an employee of an Italian olive oil producing company.
    Does the fact that I get stuck repeatedly can depend on a teamviewer installation problem? Thanks to those who will answer me

     

  • Thanks for the kudo.  I am giving up.  I am tired of waiting.  TV decided my web site was commercial (dang, I had better check my bank account and see how much money I am making) and I have been ousted.  I have to have access to my observatory (non-commercial) and weather instruments (purely personal) so I need something now not whenever they get around to ruling on my case.  It is kind of funny.  Their message says I only get 5 minutes of use at a time but that translates to about 60 seconds.  And then they penalize me for 15 to 30 minutes before I can log back in. [removed per Community Guidelines] Goodbye TeamViewer.

  • What is the TV alternative? I need to find a replacement as well. I can’t use TV anymore for my personal use. I’m willing to pay too but not as much as TV is ridiculously asking for.
  • I"m close to doing the same.  I use TV to help my mother and father-in-law, both over 70 year old, when they have a computer issue or just need my help with something.  I use it primarily to access a computer at a small local history museum (non-profit) that is all volunteer run and funded solely by donations.  I'm the treasurer (non-paid, as I said, we're all volunteers) and having access to the computer at the museum is a must.  Not only due I handle the finances, I also use the museum software to send out newsletters, fundraising letter, manage our contacts and record artifact donations.  I've been without acces for a week and the museum is 150 miles away from me.  It's been a nightmare.  I too only get about 60 seconds per session and have to wait at least 10 minutes between sessions.  Literally can't do a thing.  I'm looking into alternatives as well.  Hoping not to have to pay but will if I have no choice.  I think TeamViewer is holding out hoping that we will pay them.  I won't simply because they sprung this on us and won't respond. Would like to know what software you chose!

     

  • I am giving **Third Party Product** a try.  Their free version is only a trial for a week.  I tried it out and found that it had the features of TV and seems to be faster.  I was able to link up with my remote computer very quickly.  They also have real technical support.  I decided that I could afford less than $100 a year for this.  Remote PC is another good cheap alternative but you have to pay to get features that TV has (such as remote reboot, etc).  Tight VNC is free and looks good but it is more complicated than I wanted to fool with.  So far, I think I'm going to like **Third Party Product**.

  • Is "**Third Party Product**" the actual name or did TV just bleep out the actual product name? 

  • Looks like they "bleep" out the names of competitors.  You can email me at ***personal information removed*** and I will "unbleep" it.

  • Looks bleeped. I am search for alternatives but want to know what he mentioned.
  • I have never even been able to connect to my mother's computer with this peronal account. Why would I buy a commercial license if I can't even test it with a family member?

  • I am running a server at home that is a Domain controller and my pc's are connected.  When I try to teamviewer to one of my Virtual PC's it now thinks it is commerical use.  Is there a way around this? 

  • DanLester
    DanLester Posts: 31 ✭✭

    Folks -

    The handwriting is on the wall. The Teamviewer "commercial use" police are pretty much uncontrolled, and they are slapping that label on anything and everything. Time to move on. I can't list free substitutes for Teamviewer here (they don't allow it), but there are excellent ones, without the "commercial use" police. Teamviewer is the only one that has file management embedded in it for free, but it's easy to use a separate file management app on the side, like Dropbox. I'm bailing on Teamviewer. It was nice while it lasted, and when it was more or less unique, but those days are gone.

    Movin' on.

     

  • commercial use detected
    The session will be interrupted after 5 minutes.
    Why do I get such a message if I do not use the program for business purposes ????

  • At least you received a response. I have yet to receive any response. 

    I have started putting negative reviews on any website letting people know of this misguided policy and lack of response.

    Again, I get that it's free but that's really not the point. If I received a valid response explaining "why" they believe I was using the software for commercial use than maybe my opinion would change. 

    I just decided to upgrade systems to Windows Professional and using RDP. This is a cheaper solution long term. 

  • Phinley12
    Phinley12 Posts: 4 ✭✭

    Back in June 2019 I received a message to say that I was using my Team Viewer for commercial use.  This is not the case and I sent a declaration to Team Viewer confirming why I need the software. Basically ii is to help a friend who suffers from aphasia and remote use with his PC allows me to guide and help him.

    Anyway - the decelaration form was sent and despite several reminders I have not heard a thing from the.

    Any idea how I can get a response or where I go from here?  My friend is really struggling now and we are desperate to get this situation resolved.  All assistance greatly appreciated.

  • I don't think they care because it''s free. 

    I have given up and will actively seek out review sites and post warnings about this business practive for their home users.

    If enough people do it maybe it will have some impact.

  • Yeah. I don't think they get that these home users also could have impact on business decisions. 

    Either way, I would let as many people know if the type of customer response (or lack thereof) by TV.

    Free options are becoming hard and harder ot find (which I am sure why this type of thing is happening at TV), but **Third Party Product** has a free service for home users connecting to computers on the same network (home network). There is a charge if you want to use it outside network,. 

     

  • Phinley12
    Phinley12 Posts: 4 ✭✭

    my friend and i have tried other software but have found that they don't compare with TeamViewe.  Shocking customer service but I live in hope :)

  • I have been using teamviewer for years, literally to remote into my PC at home to either check on something, or start a update/game while i'm at work. Im in and out within 5-10 minutes, but today I'm flagged as a commercial user?

    How come when everywhere on this website says to submit a ticket it doesn't give me an option to submit a ticket but instead i'm redirected here? Is this Teamviewers way to avoiding helping people?

    Looks like google is the way to go now. 

  • Under the new (2019-Aug) 'detection' program I can no longer connect to my home computer at lunch time because I'm trying to do it from my work PC.   

    TeamViewer GmbH - can you allow outbound connections from a commercial environment as long as we're only using it for personal use?

  • Under the new (2019-Aug) 'detection' program I can no longer connect to my home computer at lunch time because I'm trying to do it from my work PC.   

    TeamViewer GmbH - can you allow outbound connections from a commercial environment as long as we're only using it for personal use?

  • Same thing's happened to me today too - suddenly this morning i'm getting blocked for "Commercial" use, when it's been fine for over a year previously.

    Connecting to my home PC from work, absolutely no work business being conducted via TV (listening to music, organizing photos & music, occasional gaming, etc.), so i'd love to know where this determination is coming from - I suspect the fact that i'm running on Windows 10 Enterprise at work is being used to make a very ill-informed blanket assumption that i'm using the program for work purposes.

  • TV has told me my trial has expired. I've extended it, for now, but that will expire in a week. I've been using TeamViewer for personal since 2013 on the same account and I'd hate to have to make a new account and re-add my PCs. It's possible the reason TV thinks I'm using it commercially is because one thing I do with it is log into my own PC to surf while I'm on my breaks at work.

  • I'm facing the same issue. I only use TeamViewer to access my home PC, to get some College homeworks, to help my mom to do some trick in her games. Or to configure some keyboard problem. But, TeamViewer insistis to block my access.

  • I do not have the commercial use detected message but I cannot use TeamViewer for more than 30 seconds (all of a sudden). It worked yesterday just fine. 

     

     

  • Did you ever get any love from TeamViewer? I'm stuck in the same morass and hating it.

     

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