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Commercial use - Connection time out

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  • To the tech guys, is there a way to see the status of the tickets?

  • Hi there, 

    I'm not sure how to open an issue thus I choose to ake here. 

    I'm an academic Ph.D. candidate, and just received an alert about commercial usage. However, I'm now traveling in the university (with the wifi of eduroam) and I tried to connect my server in the lab (also another academic IP). My purpose is all about personal stuff and research stuff (I assume research is not part of commercial). Is there any way you can remove my alert since you can definitely check the range of IPs I used for both sides?

    Best wishes, 

  • Same... I only recently started getting Commercial Usage alerts after using the product for years on three personal laptops.  No business use at all.  Something is up.

  • Same here.   Many years of use in my home.    I filled out one of the 'commerical use' feedback forms and received an email to follow up  here in the community forum.   
    If I am posting this to the incorrect location please let me know.   Thanks in advance!  -Gerry

  • Hi there,

    Thanks for replying and sharing your situation!

    May I know where you submit the form?

    Best wishes,

     

  • Same for me. Now I'm locked out of my server for 20 minutes because "immediate reconnects" are blocked without a license. This needs to get fixed ASAP.

  • why teamviewer disconnect when i share my this blog  in message

  • Submitting the 'form' is no longer the correct process.   Their email states basically.. .this forum is now how such issues are resolved.    Here is what they sent to me.

    ----------------------------------------------

    Dear TeamViewer Customer,

    We are continuously working to optimize the way we handle your requests.

    Which is why we have discontinued the usage of the support email address: [email protected] We now have a form on our website, solely dedicated to handling all your requests: www.teamviewer.com/support Please use this form for any future request to TeamViewer.

    For readily available tips and ongoing expert discussions on TeamViewer-related issues, please join us on our community https://community.teamviewer.com and be part of the global TeamViewer Community.

    Thanks for understanding.

    Your TeamViewer Support Team

  • I am also having this issue. I use TeamViewer excusing to help my elderly mother troubleshoot her laptop. This is only my second or third time using the app, and it won't allow me to connect. 

  • tired of getting commercial usage when helping family members

  • The form does not work in either Chrome or IE, the field Affected TeamViewer ID populates itself with _______ and won't allow any input.

  • It seems as though version 14 started blocking me. What I can determine seems like a bug in the software. If a bad password is entered causing a message the software from that point on thinks it is commercial use after the correct password is entered. Then it seems like it disconnects the machines within 2 minutes and puts you back into the loop of waiting for a timer. This essentially makes your product unusable.

  • It is unfortunate that TeamViewer has somehow decided that I am a commercial user. Any examination of my connection history would show that I have used this to connect to only a small number of devices during the past few years.

    I am a retired computer enthusiast with a number of computers in my household. One of those sits under a table and has no monitor, so TeamViewer had been very helpful to manage this box. Alas, it seams that will no longer be possible :(

  • QuietDad
    QuietDad Posts: 1

    That would be fine if someone actually replied to the form that says you try an resolve things in 7 days. It's been a month or longer now and nothing.

  • I have no idea...

  • Thanks. I just used TV to help a friend set up a new laptop (he brought his old one to the Microsoft store to get Win10 fixed and they dropped the laptop so they gave him a new one, a very good one). That was yesterday, before that I hadn't used TV for months.

    I'm at mom's where TV has been setup for years, I finally set it up for unattended and tried to dial in to my home computer and get told I am a commercial user.

    Yeah, my **bleep** is a commercial user. TV9 will work fine, thanks for the tip. I just wish I interacted with more potential TV buyers so I could convey my experiences.

    Regards.

  • im still having this issue as well. i contacted support and they told me they fixed my account by marking it as free again, but i still get told commercial use is detected. so im stuck having to contact support again....super sad

  • So, habe mal mir die Mühe gemacht das besagte Produkt ( hier **third party product** ) zu testen. Bin ehrlich gesagt überrascht. Besser als andere Produkte.
    Der Empfehlung kann ich nur zustimmen.

  • [removed per Community Guidelines] I, too, used to recommend TV to family and friends (AND to business users for the paid version), but no more. (I ONLY work out of my home, three computers in three rooms, but I'm disabled, so sometimes it's easier to just dial in.  Buh-bye TV.)

  • I tried **Third Party Product** and I like the option but I had once problem. You had to be on the remote computer to accept the request or give a request number (Can't remember the specifics). 

    I may have been doing something wrong but that was my impression. I am using the softwared to contact a remote computer on my network in another room. 

    As of today, TV still hasn't responded to any of my requests to fix this commercial joke.

  • I have signed a Teamviewer statement concerning commercial use stating that I only use Teamviewer to access my laptops at my summer and winter places. I monitor my heating and cooling systems and security systems. I have talked to your support people about this and they told me not to worry about the emails from Teamviewer stating I am using it for commercial use. Now Teamviewer will not even work as it kicks me out stating it is being used for commectial use. I am SUPER disappointed!!! I guess I will have to start using a different remote access program as you are leaving me with no alternitive.

  • you are rich enough to own summer and winter places? and you dont just buy their service lol. thats like a smack in the face to them i bet

  • @Natascha Hello Natascha, 

    I have on the PC the latest version and I was disconnected after few minutes when I connect to phone Samsung Galaxy with app Quick Support. 

    I use it very rarely.

  • Klas
    Klas Posts: 1

    Hi,

    My teamviewer says that it suspects that I have a Commercial connection and its not. How can I get this to disapear. I only connects between my own laptop and Stationary Computers

     

  • mikee
    mikee Posts: 18

    One of my home computers with TeamViewer stopped working saying the trial has expired and I had to get a license. I never did a trial and I did install it correctly for Personal Non Commercial use only, but here it is. This is the same machine that somehow switched to insider builds a couple months ago, so I don't know what bugs it might have. I do know of the official instructions found Here, but I did install correctly.

    I installed TV, but kept the settings. When I reinstalled, the installer defaulted to Personal Non-Commercial Use confirming that it was installed correctly, but it still said trial expired when I tried to connect.

    Then I uninstalled one more time, but this time used the remove settings check box.

    When reinstalling, I had to select Personal Non Commercial Use, and the install went smooth. And this time it works normally as Free with no indications of a trial.

    I am trying to figure out what happened. I never did a trial, just like I never changed to insider builds. Will my TV start saying that my trial expired in 30 days or less and can I prevent it?


  • @gerrym52 wrote:

    Submitting the 'form' is no longer the correct process.   Their email states basically.. .this forum is now how such issues are resolved.    Here is what they sent to me.

    ----------------------------------------------

    Dear TeamViewer Customer,

    We are continuously working to optimize the way we handle your requests.

    Which is why we have discontinued the usage of the support email address: [email protected] We now have a form on our website, solely dedicated to handling all your requests: www.teamviewer.com/support Please use this form for any future request to TeamViewer.

    For readily available tips and ongoing expert discussions on TeamViewer-related issues, please join us on our community https://community.teamviewer.com and be part of the global TeamViewer Community.

    Thanks for understanding.

    Your TeamViewer Support Team


    •  

    @gerrym52 you have misunderstood their email to you. They are NOT telling you to use the community FORUM. They are saying you must use the FORM to get a reset.

    https://www.teamviewer.com/reset

    They have explained that we can no longer submit a support ticket or use the support email address to get a reset.

    In the first post in this thread they explain the proper procedure. It also explicitly says:

    Hint: Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

    I just wanted to correct the record because it's not helpful for you to post that people should submit their requests here on the community FORUM. That is not going to get them reset.

    I'm not claiming that the proper procedure of using the FORM works all the time, or that they'll even respond to it. But the FORM is still the correct procedure.

    https://www.teamviewer.com/reset

     

    Kse Dyna --
  • I am using TeamViewer 14 to remotely tutor my son on his engineering classes . My presentations stay open for less than a minute and gives me a window stating "team viewer session has timed out and will now close". I checked "extras-options-advanced' and set the "timing out inactive session" setting to 0 and later 8 hours but it still closes. What could be causing this?

    Thanks!

  • Thank you for setting me straight.  Yep, misread the response I received.   Would like to delete that post because it is NOT correct but don't seem to see a way to do that.     My apologies.   I'll see if I can find a way to delete it.   

  • 'Guilty until proven innocent' - seems to be the approach for Teamviewer with regard to the recent 'policy' of blocking use because of 'commercial use' -- as best I can tell just accessing my home machine from my work network, since I'm not doing anything commercial with it.

    'Bait & switch' is another term that comes to mind -- I start using the product to occasionally access my home PC, and one day I'm shut off unilaterally.

    How about a 30 day 'grace period' for personal users to fill out a form, or have our use audited before shutting off your tool? 

  • I am using my student email, and it still detected my use as "commercial" after forcing the upgrade to the newest version.

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