Account Locked
I have a TeamViewer account which I have not used for a few years (I created a new account to post on here) my old account has been locked and I get the following message when I attempt to login:
'Your TeamViewer account needs to be upgraded and has been locked. Please use the “Forgot password” function in your client or go to https://login.teamviewer.com to initiate a password reset to unlock your account. After the password reset, please go to https://login.teamviewer.com and sign in to your account to complete the upgrade process.'
I have done what it says here (several times) but still get the same message every time I try to login. Can anyone offer any advice?
Best Answer
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Hello @Cantlogin
Thank you for your message.
Could you send me via private message your locked TeamViewer account?
I'd like to have a closer look at it.
Many thanks in advance.
Jean
Community Manager
6
Answers
-
Hello @Cantlogin
Thank you for your message.
Could you send me via private message your locked TeamViewer account?
I'd like to have a closer look at it.
Many thanks in advance.
Jean
Community Manager
6
