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Commercial use - Connection time out

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Comments

  • lyles43
    lyles43 Posts: 7 ✭✭

    It has been four weeks singe I asked for a review of my usage, to reset to free status. Other users have had extended delays. Do you really exist?

  • SAA
    SAA Posts: 6

    Hi all,

    I would like to know if my company computer is installed with Teamviewer Host 15 and  I remote in to the the company pc using Teamviewer 15 personal ( free ) edition from home computer. Will that infringe any license?

     

  • JeanK
    JeanK Posts: 4,875 Senior Moderator

    Hello @SAA,

    Thank you for your message.

    Indeed, connecting from a free version into a computer with a professional license will infrige the conditions of private use. ?

    You will find all the information you need in our Knowledge Base article here: How exactly is "personal use" defined?

    I hope this could help. If not, do not hesitate to ask your questions here. ✌

    Cheers,

    Jean

    French Community moderator

    ---

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  • AlenaC
    AlenaC Posts: 657 Moderator

    HI @Closed account ,

    thank you for your post. Welcome to the community!

    Since the company is going to provide you support, they should have a license to connect to you. If this is the case, no commercial use flag :)

    Best, Alena

    Spanish Community Moderator

    ---

    Did my response answer your question? Help out others and select it as the Accepted Answer

  • Nightowl1016
    Nightowl1016 Posts: 2 ✭✭

    Hi Alena,

    I sent a ticket in explaining I am not using TeamViewer commercially and requested to have my free personal use restored. The response indicated, "Based on the volume of inquiries that we receive, we ask you to please be patient in awaiting a response."

    Do you know, roughly, how long I need to be patient? Is hours, days, or weeks? i can handle hours, and probably even days, but I'm definitely hoping it won't be weeks. 

    Thanks.

  • Midjet76
    Midjet76 Posts: 20 ✭✭

    @Nightowl1016 wrote:

    Hi Alena,

    I sent a ticket in explaining I am not using TeamViewer commercially and requested to have my free personal use restored. The response indicated, "Based on the volume of inquiries that we receive, we ask you to please be patient in awaiting a response."

    Do you know, roughly, how long I need to be patient? Is hours, days, or weeks? i can handle hours, and probably even days, but I'm definitely hoping it won't be weeks. 

    Thanks.


    I wouldn't hold your breath on a response any time soon if ever.

    I messaged them over a month ago and still heard nothing, like most of the contributors on here. I recommend , again like others have mentioned on here use an alternative and keep Teamviewer in reserve for now.

  • Nightowl1016
    Nightowl1016 Posts: 2 ✭✭

    @Midjet76 wrote:

    @Nightowl1016 wrote:

    Hi Alena,

    I sent a ticket in explaining I am not using TeamViewer commercially and requested to have my free personal use restored. The response indicated, "Based on the volume of inquiries that we receive, we ask you to please be patient in awaiting a response."

    Do you know, roughly, how long I need to be patient? Is hours, days, or weeks? i can handle hours, and probably even days, but I'm definitely hoping it won't be weeks. 

    Thanks.


    I wouldn't hold your breath on a response any time soon if ever.

    I messaged them over a month ago and still heard nothing, like most of the contributors on here. I recommend , again like others have mentioned on here use an alternative and keep Teamviewer in reserve for now.


    Thanks for the tip. Are their other offerings you would recommend considering? i found TeamViewer easy to install, configure, and use.

  • Midjet76
    Midjet76 Posts: 20 ✭✭

    [removed per Community Guidelines]


    @Nightowl1016 wrote:

    @Midjet76 wrote:

    @Nightowl1016 wrote:

    Hi Alena,

    I sent a ticket in explaining I am not using TeamViewer commercially and requested to have my free personal use restored. The response indicated, "Based on the volume of inquiries that we receive, we ask you to please be patient in awaiting a response."

    Do you know, roughly, how long I need to be patient? Is hours, days, or weeks? i can handle hours, and probably even days, but I'm definitely hoping it won't be weeks. 

    Thanks.


    I wouldn't hold your breath on a response any time soon if ever.

    I messaged them over a month ago and still heard nothing, like most of the contributors on here. I recommend , again like others have mentioned on here use an alternative and keep Teamviewer in reserve for now.


    Thanks for the tip. Are their other offerings you would recommend considering? i found TeamViewer easy to install, configure, and use.


     

  • SAA
    SAA Posts: 6

    @JeanK,

     

    Thanks  for the reply.

    If I were to run TeamViewer Quick Support on a commerical pc and I  connect to it using my personal pc, does that infringe any regulations too?

     

  • often i get blokt even i use tv only privat

  • JeanK
    JeanK Posts: 4,875 Senior Moderator

    Hello @Adamh

    Thank you for your message. ?

    I confirm you that there is no license order that has been placed under your account.

    You don't need to worry. In addition, if you haven't received any invoice, no license has been released.

    I hope this could reassure you. ?

    Best,

    Jean

    French Community moderator

    ---

    Did my response answer your question? Help out others and select it as the Accepted Answer

  • Still no answer here nor here from moderators nor on email during almost a month!

    Could someone from Teamviewer team answer finally please?

    @Esther @JeanK @apapakostas @JoshP @Nadin1 

  • 3 tickets submitted on this issue and STILL no response!  4 weeks now I have been trying to get this fixed.  The two most critical items that an IT Professional will expect:  

    1. A product that FUNCTIONS as intended or advertised.

    2. When said product DOES NOT functions as intended or advertised, a RELIABLE support mechanism to resolve the issues in a timely fashion.  

    Are my expectations too high that neither of these two items are being met here?

  • Guido74
    Guido74 Posts: 2 ✭✭

    I've got the same problem, teamviewer telling me i'm using it commercially, send 2 tickets around 3 weeks ago.
    I'm pretty much done with Team Viewer. It really **bleep** big time. No WAY i'm going to pay 9 dollars a month for personal use.

  • Guido74
    Guido74 Posts: 2 ✭✭

    Same problem here, Teamviewer is telling me i'm a commercial user.
    send 2 tickets around 3 weeks ago, never got any response. No Way i'm going to pay 9 dollars a month for only personal use. 
    Pretty much done with teamviewer, it really **bleep** like this.

  • I use TeamViewer privatly to manage my game accounts on laptops (noprofit).

    I got degraded to 5 minute sessions and it makes it impossible for me to play like that. I dont use TeamVeawer commercially in any way. I use it to acces my game accounts on other laptops in my home from my main laptop. Can this be fixed and repaired to normal like it was in the past?

     

    Thq

  • Hello! I have the free version of TeamViewer and I went through the process of getting it recognized as such with TeamViewer.

        Today, I logged into my remote computer (astronomical computer in the back yard) after not using having logged in for severals days. TeamViewer logged me out after a minute and notified me that frequent log-ins were not allowed. It would allow log-in a minutyte later at "8:10."

        At 8:10, I tried to log in. Same result, but now the time was "8:11." At 8:11, the same result, but the time was now 8:12.. I tried 5 minutes later, at 8:17, and the time was now 8:18.

        What's up? Best regards.

    Mike

  • Update - It allowed sign on after 15 minutes. Connected for a minute and disconnected. Same timing messages as before.

    Mike

  • @Sputnik007      if you look around here in the "community", you will see many complaints about this alleged commercial use. I have to admit that there are individual users who apparently do not even understand the difference between private and commercial use... ...but most of the complaints seem to me to be justified. Unfortunately, this issue overshadows all others.... I had hoped for a solution when I signed up here...and then hoped for topics that are so generally discussed in "communities". I have given that up now and use other programs ... after more than 10 years I was able / allowed to control my computers very well with TV. And I can advise this to everybody who has to deal with this problem of the Teamviewer...

     

  • Midjet76
    Midjet76 Posts: 20 ✭✭

    Very sad, but very true


    @kwilleke wrote:

    @Sputnik007      if you look around here in the "community", you will see many complaints about this alleged commercial use. I have to admit that there are individual users who apparently do not even understand the difference between private and commercial use... ...but most of the complaints seem to me to be justified. Unfortunately, this issue overshadows all others.... I had hoped for a solution when I signed up here...and then hoped for topics that are so generally discussed in "communities". I have given that up now and use other programs ... after more than 10 years I was able / allowed to control my computers very well with TV. And I can advise this to everybody who has to deal with this problem of the Teamviewer...

     


     

  • Hallo,
    ich habe mit heute bereits  2 x  über das entsprechende Formular an Teamviewer geschrieben und leider keine Antwort erhalten. Meine Nutzung wird nicht als privat definiert. Demzufolge bricht die Verbindung nach 5 Minuten ab. Das ist jedoch so nicht richtig. Was kann ich denn sonst noch tung
    Mit folgenden Nutzern verbinde ich mich:
    Tablett PC meiner Mutter
    PC meiner Mutter
    PC meines Bruders
    Notebook meines Bruders
    Handy meines Bruders
    Tablett PC meines Bruders

    Ich habe einmal den Fehler gemacht, meine Mutter mit meinem privaten Handy über das WLAN meines Arbeitgebers geholfen. Das hatte ich auch nur gemacht, weil mein Vater gestorben war.. Meine Mutter ist allein und ist 650 km weit entfernt und benötigt wie meine Bruder ständig technische Hilfe.

    Was kann ich sonst noch tun, als erneut Wochen auf eine Antwort vom Teamviewer Team zu warten?

    Vielen Dank
    Frank

  • Help me please .. I can not use the program. I mistakenly think that the commercial version but it’s not! I connect via tablet to my desktop home computer and that’s it. please help remove the restriction on the use of the program.
  • Msouss
    Msouss Posts: 1

    Has there been a fix for this? 

  • triplec
    triplec Posts: 1

    RE:   Teamviewer can’t just randomly refuse free personal use service to some families while giving free personal use to other families of the same exact structure. 

    I have used teamviewer for years to help my 86 year old father at his home 2 hours away.  Mind you I have been doing this for years.   The same IP address's from my house and his.  No other use.   We may use it a lot in one month and then go 6 months without using it at all. 

    While my 80 year old mother was hospitalized a couple months ago I used teamviewer to access some of her medical records at my home from the hospital using the hospital wireless.   Now when I go to help my father it disconnects me and tells me I have to buy a commercial license.   

    "Teamviewer should be aware that the law allows them to refuse to serve someone even if they’re in a protected group, but the refusal can’t be arbitrary and you can’t apply it to just one group of people."  To avoid being arbitrary, there must be a reason for refusing service and you must be consistent. "    Teamviewer can’t just randomly refuse "personal use" service to some families for no reason.  Teamviewer should know they must apply their personal use policy to all families including father - daughter families or no families at all. Teamviewer also can’t have a policy that sounds like it applies to everyone but really just includes one particular group of "special" "families" and discriminates against other families.  

    This is the legal trouble Teamviewer will have to deal with if they don't fix this problem fast.  The continuous disconnecting me from my elderly father and attempting to classify my father and I as commercial use when we clearly are not is going to cause issues.    They need to decide whether personal use is for all families or no families.  Not just some families.  

    This discriminatory treatment of customers from teamviewer  needs to be fixed fast otherwise all of us families they are discriminating against are going to bring a class action lawsuit against this company.  

     

    Free For Personal Use - TeamViewer (1).pngFree For Personal Use - TeamViewer.png

     

  • poulsrevenge
    poulsrevenge Posts: 1
    edited June 4

    Hello Teamviewer Support Team,

    I start see message about commercial use detected, but it is my personal two computers, I live in a few places phisically in one city and owned a few devices. ID of my personal computers: **Do Not Post TeamViewer IDs**, could you please help me?

    Regards,

    Pavlo

  • jorditg
    jorditg Posts: 1

    I agree completely with you. As a free user, lately it is impossible to work. It disconnects in less than a minute. I appreciate the decision of the company of allowing free access for personal use, that is the reason why I began using this software. I would appreciate also the company to update the license terms if it is not free for personal use anymore.

  • For the second time my private account is flagged as commercial use.

    The first time was in November 2019, after investigation, you qualified my account as personal. And this personal use is stil the case, the only thing changed is my location, which caused a different "from" ip adres, but my account and "to" ID is still the same.

    After this second flag, connections are disconnected after one minute.

    My already send resets are still not proccessed.

    The customer support is a joke.Phone and ticket support isn't available and ander after emailing to [email protected] I got a reply you also discontinued email support.

  • dwolfpak
    dwolfpak Posts: 4

    Hello, I am using Team Viewer Free to help my elderly mother when she has quetions or problems with her computer, or needs help learning / remembering how to use different software.  This is all I use it for.  When we log off, we always get a message "This session was Free, but Free is only available for personal use.  Buy user license here"  or something like that.  Is there a "FREE" user license or something I need to do?  Is there a limit to how many "FREE" sessions we can do before being blocked?

     

    Thanks, Dan

  • Please help, everytime I login team, I was kick out with a message "timeouts" how can I fix this problem ?

     

  • Snukken
    Snukken Posts: 1

    Hi there God folks

    this is the 3rd time that teamviwver cuts of my teamviwer for commersial use 

    the only thing i use it for is to connect from work to my home computer to listen to spotify and Acast for pods. due to my workplace dosent allow to download new programs.

    i have to wait not 7days again for the 3rd time to get some **bleep** help 

    isent there some other way to get this done. was in middle of a pod haha