Activating renewed license

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GaryM
GaryM Posts: 1
in General questions

I renewed my expired license. I received the email with the TeamViewer PDF invoice. It has the license number. When I log into my account it still says that it's a free account, and I can't access the other computers because it says that I'm using the free veresion. There was no link in the email for me to click on to activate the license.

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  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]
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    Hi @GaryM ,

    Thank you for your message.

    In this case, I have created a support ticket for you in order to resend an email with an activation link. 

    This is the manual for an activation in case you need to check.

    Hope this will be helpful.

    Kind regards,
    Yuri

     

    Former Japanese Community Moderator
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