License not working

ThinkMoney
ThinkMoney Posts: 2
in General questions

I upgraded my membership yesterday and it worked, logged in today and showing as free user

Cant create support ticket, HELP!

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  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi @ThinkMoney 

    Thanks for your post.

    Would you mind checking with your accounting whether there are outstanding invoices? This would explain why the new license is not working.

    I hope this info helps,

    Esther

    Former Community Manager

  • ThinkMoney
    ThinkMoney Posts: 2

    Thanks Esther, I believe there was and thats why we went ahead and tried to pay with credit card. That may not have been the right way to do it

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