I can not connect to the remote computer
Hello! I installed TeamViewer for personal non-commercial use. I have Windows 10. I tried to connect to a remote computer: I entered the identifier and password. A window appeared with a connection message (computer name) and that’s all, there are no more messages. I would be grateful for any help.
Best Answer
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Hello @BSorin,
Thank you for your additional information.
I recommend you to first restart the TeamViewer service on your computer.
If this does not solve the issue, you will need to restart the TeamViewer service on the remote computer as well.We explain how to proceed right here:
I hope this could help. ?
If not, do not hesitate to ask your questions here. ?
Best regards
Jean
French Community Moderator6
Answers
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Hello @BSorin,
Thank you for your message and welcome to the TeamViewer Community! ?
Could you please send us a screenshot of this connection message you are referring to?
Note: Please make sure to protect your data by hiding private information in your screenshots.
Best regards
Jean
French Community Moderator0 -
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Thank you very much. That helped. Everything worked.
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