Android control - first timer
Hi there, I have used Teamviewer from my phone to control PCs remotely and that has always worked great,and when i heard that there is a way to control Android devices too, my father has been having issues with hsi phone so i thought i would give it a shot. We both have the exact same phone (Kyocera Duraforce Pro 2) running Android 9. I had him install quicksupport on his phone and provide me with that ID, but when i type it in on my side and press Remote Control, a little box comes up saying "Please wait while connecting" and then it disappears soon after. I check with my father and he said he received no notification from Quicksupport that I was trying to remote in.
Is there something else i need to do in order to get this to work? Thanks