Cannot change e-mail address
A couple of weeks ago I tried to change the E-Mail address of a Company administrator user (TeamViewer 12).
It responded with "address is already in use" error message.
I then deleted the user with this address, but still same error message.
How to clean up this ?
Best Answer
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Hi @Eager2008
probably the account is not completely deleted. (I hope!)
If you can restore it, you may use the Join Company option (https://login.teamviewer.com/cmd/joincompany -> login with credential associated with your new mail/account, and join to a mail/account referred to your current Company Administrator or other user with same privilege in your domain)
With this, you can add that mail to your company, then elevate his privilege to Company Administrator and disable (please NOT opt for deletion) old account for previous Company Administrator.
Regards.
Domenico Langone
7
Answers
-
Hi @Eager2008
probably the account is not completely deleted. (I hope!)
If you can restore it, you may use the Join Company option (https://login.teamviewer.com/cmd/joincompany -> login with credential associated with your new mail/account, and join to a mail/account referred to your current Company Administrator or other user with same privilege in your domain)
With this, you can add that mail to your company, then elevate his privilege to Company Administrator and disable (please NOT opt for deletion) old account for previous Company Administrator.
Regards.
Domenico Langone
7
