This article applies to TeamViewer customers with an Enterprise/Tensor license.
TeamViewer Performance and Scalability Enhancements is a new system to manage and connect to your devices remotely.
To use TeamViewer Performance and Scalability Enhancements, you need
- TeamViewer version 15.11.6 or newer
- a TeamViewer Tensor license.
How to make use of the Performance and Scalability Enhancements
Make your device a managed device
There are different solutions for this:
To make your device, you must use a TeamViewer Full Client version 15.11.6 or higher and you must be logged in with a Tensor account. And you need direct access to the device itself.
Under Options / General, you will find the section "Manage this device" (you need to scroll down a bit). If you press the "Manage this device" button, your device is already in the new system and you will have access to it.
Import of already managed devices
You can also import existing devices into the new system. Select in the TeamViewer Management Console the "All" entry under "Managed groups". The second button allows you to import all existing devices that are assigned to you already. If the device is not online, it will apply the changes as soon as it comes online.
📌Note: This requires TeamViewer 15.11.6 on the device. If this is not the case, the import cannot succeed, but it can be re-trigger after a TeamViewer client update.
📌Note2: If you have Easy Access enabled before the import, it will be given to your account as well in the new system.
Assignment via mass-rollout
You can also assign the device to your account when rolling out TeamViewer clients. A detailed instruction for this will follow in a separate Knowledge Base article.
Management of devices
You can manage all devices in the TeamViewer management console. You can create groups, add devices to these groups and add managers and individual rights for them.
Creating a group
Press folder icon with the plus sign beside the "Managed groups" entry in the navigation pane.
It opens a page to define the name of the group and its managers and their rights.
📌Note: You are already added as a manager with the required rights to the group.
Add devices to a group
1) Select the group and press the plus icon. It will allow you to add the devices to the group.
2) You can now select all devices that you are directly managing.
3) Press Save
📌Note: Added online devices will apply this change directly and managers of the group can access those device. Offline device will show up in the list with the status "Pending join". They will apply the changes as soon as they are online.
📌Note2: One device can now be in multiple groups.
Select the group and press the Edit button to edit the group name, its managers and their rights.
Add managers to the device itself
With the new managed device system, you can now add multiple managers to one device without the needs of groups. Just select the device in the "All" section under "My Managed Device" and press the Edit button to edit the device. You can then add direct managers to this device and give them the required access rights.
Granting easy access for a device or group of devices
You can now grant easy access to any managed device or to the managed groups you are the manager of. This is possible within the TeamViewer Management Console.
Click on the device or group, press edit, add managers and give them the Easy Access right.