Multitenancy - TeamViewer Support
<main> <article class="userContent"> <p><br></p><h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to TeamViewer customers with an Enterprise/Tensor </em><a href="https://www.teamviewer.com/en/credentials/enterprise-solutions/" rel="nofollow noreferrer ugc"><em>license</em></a><em>.</em></p></div></div><p>With TeamViewer Multitenancy you can manage multiple companies from a single dashboard.</p><p>You can easily link existing companies to the parent company or main organization. The administrator of the organization gets important information from all linked subsidiaries/companies such as license reports.</p><p>This means, that companies that have subsidiaries or use a franchising model can own one single license and distribute the license to the <em>lower entities</em>. These lower entities can work completely independently from one another.</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="requirements">Requirements</h2><p>To use TeamViewer Multitenancy, you need</p><ul><li>An activated Tensor license for your TeamViewer account.</li><li>Your TeamViewer account needs to be the company administrator role of your company</li></ul><p><strong>More information</strong> about how to activate your license: </p><div class="js-embed embedResponsive" data-embedjson="{"body":"This article applies to all users with Business, Premium or Corporate licenses. 📌Note: If you want to activate your Business license in TeamViewer 11 or 12 or you subscribed to TeamViewer prior to October 30th 2017, please have a look at this article: Activate Business license (legacy) General This article explains how to…","url":"https:\/\/community.teamviewer.com\/English\/kb\/articles\/4326-how-to-activate-your-license","embedType":"link","name":"How to activate your license - TeamViewer Support"}"> <a href="https://community.teamviewer.com/English/kb/articles/4326-how-to-activate-your-license" rel="nofollow noreferrer ugc"> https://community.teamviewer.com/English/kb/articles/4326-how-to-activate-your-license </a> </div><p><br></p><p><strong>More information </strong>about the TeamViewer company profile:</p><div class="js-embed embedResponsive" data-embedjson="{"body":"This article applies to TeamViewer customers with a Premium, Corporate or Tensor plan. General Within the TeamViewer Management Console, you have the ability to change user permissions centrally. You can add users to your license (Premium, Corporate or Tensor) and create TeamViewer accounts to give the users the ability to…","url":"https:\/\/community.teamviewer.com\/English\/kb\/articles\/3573-all-about-the-teamviewer-company-profile","embedType":"link","name":"All about the TeamViewer company profile - TeamViewer Support"}"> <a href="https://community.teamviewer.com/English/kb/articles/3573-all-about-the-teamviewer-company-profile" rel="nofollow noreferrer ugc"> https://community.teamviewer.com/English/kb/articles/3573-all-about-the-teamviewer-company-profile </a> </div><p><br></p><h3 data-id="-2"></h3><h2 data-id="create-your-organization">Create your organization</h2><p>🎦 To create your organization, please follow the instructions in the video below:</p><div class="js-embed embedResponsive" data-embedjson="{"height":113,"width":200,"photoUrl":"https:\/\/i.ytimg.com\/vi\/NfL-26-IlUo\/hqdefault.jpg","videoID":"NfL-26-IlUo","showRelated":false,"url":"https:\/\/youtu.be\/NfL-26-IlUo","embedType":"youtube","name":"Create your organization","frameSrc":"https:\/\/www.youtube.com\/embed\/NfL-26-IlUo?feature=oembed&autoplay=1"}"> <a href="https://youtu.be/NfL-26-IlUo" rel="nofollow noreferrer ugc"> https://youtu.be/NfL-26-IlUo </a> </div><p><br></p><p>🔀 Alternatively, you can also follow our step-by-step guide here:</p><p>1) Log in to the Management Console: <a href="https://login.teamviewer.com/" rel="nofollow noreferrer ugc">https://login.teamviewer.com/</a>. </p><p>2) Click <strong>Multitenancy</strong> in the left navigation bar.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/4KOS7OS5BPDH/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/4KOS7OS5BPDH/image.png" alt="image.png" height="246" width="400" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>3) Click the <strong>GET STARTED</strong> button.</p><p>4) Enter the name of your superior organization or parent company.</p><p>5) Press <strong>Next</strong>.</p><p>6) Select a company administrator from the drop-down list and click the <strong>+</strong> <strong>button</strong>, if you want to add company administrators as organization administrators.</p><p>7) Click <strong>Done</strong>.</p><p>You have successfully created your organization/parent company.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/3JS6YKM0WJPD/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/3JS6YKM0WJPD/image.png" alt="image.png" height="379" width="400" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>8) Click the <strong>Go to Organization Overview</strong> button to see the overview page.</p><p> </p><h3 data-id="invite-companies-to-join-your-organization">Invite companies to join your organization</h3><p>1) Log in to the <a href="https://login.teamviewer.com/" rel="nofollow noreferrer ugc">Management Console</a> as an organization administrator.</p><p>2) Click the <strong>Multitenancy</strong> tab on the left navigation menu.</p><p>You can now see the overview page.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/34A8H4KQ3PJI/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/34A8H4KQ3PJI/image.png" alt="image.png" height="197" width="400" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>3) Click the <strong>+</strong> <strong>button </strong>on the top left side of the page.</p><p>You can now see the <strong>Join Organization</strong> link.</p><p>4) Copy the link and send it to other company administrators via email.</p><p> </p><h3 data-id="-3"></h3><h2 data-id="join-a-parent-companyorganization">Join a parent company/organization</h2><p>If you want to join an organization with your company, you need to get a <strong>Join Organisation</strong> link from an organization administrator (see the previous chapter) and you need to be a company administrator. Then the following steps need to be done:</p><p>1) Click the joining link.</p><p>You can see the organization name and a description text field.</p><p>2) Optional: Enter your contact details (e.g., email address) in the text field so that organization administrators can contact you.</p><p><strong>📌Note</strong>: Each company can only join one parent company/organization.</p><p> </p><h3 data-id="add-more-administrators-to-the-parent-companyorganization">Add more administrators to the parent company/organization</h3><p>1) As an administrator of the organization, click the <strong>Setting</strong> icon at the top of the <strong>Overview</strong> page.</p><p>2) On the <strong>Organization management</strong> page open the <strong>Multitenancy administration management</strong> tab. </p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/7SN79QDX3OS7/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/7SN79QDX3OS7/image.png" alt="image.png" height="195" width="399" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>3) Add other users’ email addresses who have company administrator roles in a company of the organization.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/IPTDHMCHSBYH/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/IPTDHMCHSBYH/image.png" alt="image.png" height="39" width="200" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>4) Save the changes.</p><p>Organization administrators that have been successfully added can access the Multitenancy feature via the Management Console.</p><p><strong>📌Note</strong>: The added organization administrator needs a Tensor agent or Tensor Remote Worker assigned to his account in order to have access to the parent company/organization.</p><p> </p><h3 data-id="-4"></h3><h2 data-id="get-license-reports-of-the-companies-that-joined-the-parent-company">Get license reports of the companies that joined the parent company</h2><p>Organization administrators can see an overview of the joined companies’ licenses.</p><p>1) As an administrator of the parent company/organization, open the <strong>REPORTS</strong> tab at the top of the <strong>Overview</strong> page</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/W87UETDPN3WK/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/W87UETDPN3WK/image.png" alt="image.png" height="197" width="400" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>2) Set up the proper filter.</p><p>3) Check out single license states or a cumulative result of all license states.</p> </article> </main>
