Configure iOS Apps with MDM - TeamViewer Support

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This article applies to all TeamViewer users. The configuration requires an MDM that supports AppConfig (https://www.appconfig.org/).

Introduction

In this article, we are going to show you all possible configurations of the different iOS Apps of TeamViewer with the help of AppConfig and your Mobile Device Management (MDM) solution.

AppConfig is a technological standard to provide the configuration of Android and iOS apps. It allows the configuration of the apps through MDM software. For more information, please refer to the AppConfig community page: https://www.appconfig.org/ios/

Configuration keys

Find the keys here for you to copy/paste:

Key: keepAliveServerName

Description: (Deprecated) Let the app connect to a dedicated router.

Remote Control: ✅

QuickSupport: ✅

Pilot: ✅

_______

Key: conditionalAccessServers

Description: Let the app connect to one of the given dedicated routers. Separate the routers by semicolon.

Remote Control: ✅

QuickSupport: ✅

Pilot: ✅

_______

Key: partnerListApiToken

Description: Api Token needed to add a device to a group automatically. Group ID + Api Token is mandatory to add the device.

Remote Control: ✅

QuickSupport: ✅

Pilot: ✅

_______

Key: partnerListDeviceName

Description: Change the device name that is used to add the device to a group. By default, we take the device name of the system.

Remote Control: ✅

QuickSupport: ✅

Pilot: ✅

_______

Key: partnerListGroupId

Description: Group ID that the device will be added to. Group ID + Api Token is mandatory to add the device.

Remote Control: ✅

QuickSupport: ✅

Pilot: ✅

_______

Key: customModuleConfigId

Description: Add your Pilot module config ID from the Management Console to show Customer Terms of Service.

Remote Control: ❌

QuickSupport: ❌

Pilot: ✅

_______

Key: sessionRequestConfigurationID

Description: Add your session request configuration ID from the Management Console, so that the user is able to request a session without sharing the TeamViewer ID.

Remote Control: ❌

QuickSupport: ❌

Pilot: ✅

_______

Key: useTwoStepLogin

Description: Defines which login mode is shown as default at C&C and Chat tabs. If true shows SSO, if false shows regular username+password mode.

Remote Control: ✅

QuickSupport: ❌

Pilot: ❌