This article applies to all TeamViewer customers. The Managed Groups part only applies to customers with a Tensor license.
💡Hint: Please read the following two articles as well for more information
How do I assign a device to my TeamViewer account?
How many devices can I assign to my TeamViewer account?
What is a Managed Device?
A Managed Device is a device that is assigned to a TeamViewer account or part of a Managed Group.
Managed Devices can be remotely managed and monitored within the Management Console. As a Tensor customer, you would add any device to your Managed Devices in order to manage them centrally by the company admin.
Which devices can be managed?
- Android devices running Android Host are always managed devices, as the Host requires account assignment to be used
- Devices running the IoT agent are always managed devices as well, as that one also requires account assignment
- Windows / MacOS / Linux devices that run TeamViewer Full Client or TeamViewer Host can be managed devices, but don't have to.
What can a managed device do? For which functionality is this necessary?
The following requires the managed device status:
- Easy Access
- Wake-On-LAN
- TeamViewer Policies
- Mass Deployment if set to add the devices automatically to your list of Computers & Contacts
- Centralized management of devices in Managed Groups (for Tensor customers only)
- Integrated health checks & basic asset information in Management Console
What are the advantages of Managed Devices?
Managed devices allow you to use the Performance and Scalability Enhancements brought to you with TeamViewer Tensor in version 15.11.
Managed Devices are bringing some enhancements and advantages to your company profile:
- Managed devices can be remotely managed and monitored within the Management Console
- Security- Centrally administer restrictions and policies to regulate access permission and functionality during connections
- The manager of the device (usually the company administrator) can centrally apply policies to all Managed Devices under their control.You can enable Easy Access to usersbefore 15.11.6: Easy access was granted only via the device,
- with 15.11.6 and newer: granted via Management Console
- Managed Devices can be assigned to one or more TeamViewer accounts
- Managed Devices can be a part of one or more Managed Groups
How to make a device a Managed Device?
There are different options. You can learn how to make your device a managed device in the following article. : How to make your device a managed device.
A device is defined as managed if one of the following cases applies:
- The device is assigned to a TeamViewer account via Assign to account in the TeamViewer client
- The device is assigned to a TeamViewer account via Manage this device in the TeamViewer client (Tensor only)
- Devices already assigned to your account can be imported into your Managed Groups (Tensor only)
- Device assignment via Mass Deployment
How many Managed Devices can I have? How many Managed Devices do I have?
The number of devices you can manage depends on your license(s). You can see the number of Managed Devices for your account and the number of Managed Devices assigned to your account in the Management Console.
Company administrators will find managed devices data on the Managed Devices tab in the company administration profile of their Management Console.
- Log into the Management Console
- Click on Company Administration
- Select the tab Managed Devices
You can hover over the Managed Devices widget to expand it.
📌Note: Changes made to the numbers of Managed Devices you have, whether addition or reduction, may take up to 12 hours to reflect on this tab.
For Business licenses and other licenses not administered via a company profile
Please go to your Computers & Contacts:
1) Log into the Management Console
2) Click on Groups, and select All
3) Select Computers & Contacts. Use the toggle “Show only Managed Devices” to display only your managed devices.
If needed, you can add additional Managed Devices to your Business, Premium, Corporate, Tensor Basic and Pro license with AddOns. Please contact your Account Manager for more information.
📌Note: Changes made to the numbers of Managed Devices you have, whether addition or reduction, may take up to 12 hours to reflect on this tab.
How to remove a device from the Managed Devices list?
For Company administrators
You can either delete or unassign devices. What is the difference?
- Unassigning a device leaves the device in your Computers and Contacts list, however the services available to managed devices are no longer available (Easy Access for example). You can still connect to the device with your ID and password or make the device a managed device again later.
- Deleting a device removes it completely from your Computers and Contacts list. The device is permanently gone. If the device is needed in the future, you will have to manually add it as we cannot assist you to retrieve it.
📌Note: Changes made to the numbers of Managed Devices you have, whether addition or reduction, may take up to 12 hours to reflect in the system.
To unassign a device
1) Log into the Management Console
2) Click on Groups, and select All
3) Select the remote computer you want to unassign and click on Connect
4) Now access the remote computer's TeamViewer options. In the tab General, remove the assignment.
How to delete a device via the Management Console
1) Log into the Management Console
2) Click on Groups, and select All
3) Hover the mouse over the device you want to delete and click the Delete button (bin icon)
How to delete a device via the TeamViewer client
In your Computer and Contacts list, click on the grey wheel on the upper right side and select Delete
Using either delete method, the device will be gone from your Computers & Contacts list.
How to handle devices not managed by you
Those devices belong to users associated with the company profile, however, are not directly managed by you. You can determine if a device is an external device by filtering on the Assign to field in the Managed Devices tab.
Please contact the owner of the device and have them remove it from their personal profile. See how they can do this by having them follow the instructions in the User with no company administration rights section below.
For Users with no company administration rights
How to delete a managed device
1) Log into the Management Console
2) Click on Groups, and select All
3) Filter to display only your managed devices
4) Hover the mouse over the device you want to delete and click the Delete button (bin icon)
📌Note: Changes made to the numbers of Managed Devices you have, whether addition or reduction, may take up to 12 hours to reflect on this tab.
What are Managed Groups?
Managed Groups allow you to create groups for your Managed Devices and share them with other Managers.
Once you add your Managed Devices to your Managed Groups within the Management Console, it can be administered by you and other managers you define.
📌Note: You can assign specific permissions to individual managers including easy access for better granularity.
Managed Groups appears as a new group in your Computers & Contacts list as well in the lists of the managers you assigned the required permissions.
Within the Managed groups you can:
- import existing managed devices,
- create managed groups,
- add devices to Managed Groups,
- add managers to Managed Groups and Devices,
- administer individual permissions of added managers,
- apply policies to Managed Devices.
What is a Managed User?
Managed users are any users within your company profile independently whether the user has a license assigned or not. Managed users are visible in the "User management" tab in the Management Console.
As a Premium, Corporate, or Tensor customer, you assign your license to users within your company profile to allow them to work with your license. With this, you make sure to administer your license and your staff in the most efficient way.
As a Tensor customer, you can assign two different kinds of user licenses:
- Remote Workers
- Tensor Agents
Please talk to your Account Manager to find the best setup for your company.
As an administrator, you can see the number of managed users in the User management tab.
Within the Management Console, you can:
- assign the license to your users,
- define the permission set per user,
- adjust different TeamViewer settings for your users (e.g. connection reporting),
- name additional administrators,
- share groups with your staff.
