Activate your Tensor license - TeamViewer Support
<main> <article class="userContent"> <h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer Tensor customers.</em></p></div></div><p>TeamViewer Tensor provides a secure, easy-to-use remote work infrastructure, so your teams can access company resources like desktop computers, mobile devices, server systems, applications, or intranet sites from home or on the go.</p><p>This article shows you how to activate your Tensor license and set up TeamViewer for your users.</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="activate-your-tensor-license">Activate your Tensor license</h2><p>🎦 To activate your Tensor license, please <strong>open the activation e-mail</strong> you have received, click <strong>Activate</strong> and follow the instructions in the video below:</p><div class="js-embed embedResponsive" data-embedjson="{"height":113,"width":200,"photoUrl":"https:\/\/i.ytimg.com\/vi\/kqNVzX1wyyE\/hqdefault.jpg","videoID":"kqNVzX1wyyE","showRelated":false,"url":"https:\/\/youtu.be\/kqNVzX1wyyE","embedType":"youtube","name":"Activate your TeamViewer Tensor license","frameSrc":"https:\/\/www.youtube.com\/embed\/kqNVzX1wyyE?feature=oembed&autoplay=1"}"> <a href="https://youtu.be/kqNVzX1wyyE" rel="nofollow noreferrer ugc"> https://youtu.be/kqNVzX1wyyE </a> </div><p><br></p><p>🔀 Alternatively, you can also follow our step-by-step guide here:</p><h3 data-id="step-1">Step 1</h3><p><strong>Open the License Activation email</strong> that was sent to the email account used to purchase the license. Click <strong>Activate</strong>.</p><p>📌<strong>Note: </strong>If you have purchased more than one product, each license must be individually activated.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/0M3027UGXBET/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/0M3027UGXBET/image.png" alt="image.png" height="576" width="650" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h3 data-id="-2"></h3><h3 data-id="step-2-follow-a-or-b">Step 2 - Follow A or B</h3><h4 data-id="a%3A-if-you-already-have-a-teamviewer-account">A: If you already have a TeamViewer account</h4><p>Sign in with your existing TeamViewer account, click <strong>Activate</strong> and go to Step 4.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/OTTKT4COCEAM/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/OTTKT4COCEAM/image.png" alt="image.png" height="576" width="650" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h4 data-id="-3"></h4><h4 data-id="b%3A-if-you-do-not-have-a-teamviewer-account">B: If you do not have a TeamViewer account</h4><p>1) Create an account by clicking <strong>Sign Up</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/142G532LQP6Z/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/142G532LQP6Z/image.png" alt="image.png" height="576" width="650" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>2) Enter your email address, name and create a password. Read and accept the EULA and mark the captcha box. Click <strong>Activate</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/X9IL8WIJNC6A/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/X9IL8WIJNC6A/image.png" alt="image.png" height="576" width="650" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>3) An email has been sent to your inbox for account verification. Click the link in the email to verify your account and complete your license activation.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/YCJXU2ZXYQ6Y/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/YCJXU2ZXYQ6Y/image.png" alt="image.png" height="576" width="650" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h3 data-id="-4"></h3><h3 data-id="step-3">Step 3</h3><p>You will be redirected to the Management Console, where a pop-up confirms your license was successfully activated. Click <strong>OK</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/DASZ80E5GG1J/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/DASZ80E5GG1J/image.png" alt="image.png" height="576" width="650" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="step-4">Step 4</h3><p>A pop-up is displayed with the option to open the TeamViewer application. Click <strong>Open TeamViewer</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/JPYTTD4B7FTP/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/JPYTTD4B7FTP/image.png" alt="image.png" height="576" width="650" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>You are now signed into your TeamViewer account and have successfully activated your license.</p><p>📌<strong>Note</strong>: Please remember that you always need to <strong>be signed in to your TeamViewer Account</strong> to have licensed connections. If you are not connected, you will be running with the free version.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/AVPFHJFW8SMD/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/AVPFHJFW8SMD/image.png" alt="image.png" height="685" width="999" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="step-5-(optional)">Step 5 (Optional)</h3><p>Follow the instructions for two-factor authentication in our Knowledge Base article <a href="https://community.teamviewer.com/English/kb/articles/66-activate-two-factor-authentication" rel="nofollow noreferrer ugc">Activate Two Factor Authentication</a> to complete the activation of your TeamViewer license. If you want to skip this step, click <strong>Not Now</strong>.</p> </article> </main>
