WebClient - TeamViewer Support
<main> <article class="userContent"> <h2></h2><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer customers with a </em><a href="https://www.teamviewer.com/buy-now" rel="nofollow noreferrer ugc"><em>Remote Access</em></a><em>,</em><a href="unsafe:about:blank" rel="nofollow noreferrer ugc"><em> Premium, Corporate</em></a><em>, or </em><a href="https://www.teamviewer.com/teamviewer-tensor/" rel="nofollow noreferrer ugc"><em>Tensor</em></a><em> subscription.</em></p></div></div><p>The TeamViewer WebClient allows you to start outgoing TeamViewer connections from your browser to contacts or devices saved in your Computers & Contacts list, as well as to session codes and any other TeamViewer IDs.</p><p>Easy access, as well as connecting to an unattended device via a saved password, is also supported via the WebClient.</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="compatibility">Compatibility</h2><p>The TeamViewer WebClient works for outgoing connections from the following browsers:</p><ul><li>Chrome</li><li>Firefox*</li><li>Opera</li><li>Edge</li><li>Safari (15 or higher)<strong>**</strong></li></ul><p>Connections to the TeamViewer full version, Host, and QuickSupport running on Windows, macOS, and Linux are possible as well as sessions to mobile devices.</p><p>Additionally, you can connect to sessions codes from the Management Console.</p><p><strong>⚠* </strong>The WebClient is currently not working with <strong>Firefox 96</strong>. </p><p><strong>⚠**</strong> To enable the WebClient on Safari, please follow the instructions below.</p><p><br></p><h3 data-id="-2"></h3><h2 data-id="how-to-enable-the-webclient-on-safari">How to enable the WebClient on Safari</h2><p>📌<strong>Note:</strong> These instructions are applicable for <strong>Safari 15.1</strong> users <strong>only</strong>. Users with Safari 15.2 or higher can ignore this chapter and go directly to the next chapter <strong>(</strong><a href="https://community.teamviewer.com/English/kb/articles/108684-web-client#how-to-use-the-web-client" rel="nofollow noreferrer ugc"><strong>How to use the WebClient</strong></a><strong>)</strong>.</p><p>1)<strong> Open</strong> Terminal </p><p>2)<strong> Run </strong>the following command: </p><pre class="code codeBlock" spellcheck="false" tabindex="0">launchctl setenv __XPC_JSC_useSharedArrayBuffer 1 </pre><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/ICWII353H5HU/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/ICWII353H5HU/image.png" alt="image.png" height="723" width="1099" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>3) <strong>Quit</strong> Safari (top left Menu ➜ Safari ➜ Quit Safari)</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/RV4PPVJT36QF/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/RV4PPVJT36QF/image.png" alt="image.png" height="723" width="1081" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>4) <strong>Restart </strong>Safari </p><p>📌<strong>Note:</strong> You need to perform these steps every time you restart Safari or your Mac.</p><p><br></p><h3 data-id="-3"></h3><h2 data-id="how-to-use-the-webclient">How to use the WebClient</h2><p>To connect from the TeamViewer WebClient, please follow the steps below:</p><p>1) Log in to the <a href="https://login.teamviewer.com/LogOn" rel="nofollow noreferrer ugc">Management Console</a> with your licensed TeamViewer Account. </p><p>💡<strong>Hint</strong>: SSO login is supported.</p><p>2) Navigate to the contact or device you want to connect to from within your Groups and click <strong>Connect</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/XYYJ3FU22YQL/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/XYYJ3FU22YQL/image.png" alt="image.png" height="934" width="1589" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>3) A PopUp appears and let you choose which connection method you prefer. To use the WebClient, please choose <strong>WebClient </strong>and click <strong>Connect</strong>:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/TUAF2PCMDYIS/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/TUAF2PCMDYIS/image.png" alt="image.png" height="414" width="494" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>💡<strong>Hint: </strong>You can save this connection method as your preferred connection way by ticking <strong>Remember my choice</strong>. You can revert this setting in your profile settings at any time. To do so, connect to the Management Console, click on your <strong>profile name</strong> ➜ <strong>Edit profile</strong> ➜ <strong>Browser settings</strong> and click <strong>Remove.</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/KDTJBCRMOKPG/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/KDTJBCRMOKPG/image.png" alt="image.png" height="806" width="1354" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>4) A new tab with the WebClient opens. Please click on <strong>Connect </strong>to continue:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/4OL8WQXBOJJ1/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/4OL8WQXBOJJ1/image.png" alt="image.png" height="629" width="1815" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>📌<strong>Note:</strong> In this tab, you can change the ID to connect to a different device.</p><p>5) In the following dialog, please enter the remote device's password (only if Easy Access has not been activated) and click <strong>Log on</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/QIJ0275S82Y5/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/QIJ0275S82Y5/image.png" alt="image.png" height="443" width="556" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>6) The connection will open in the same tab and you have the following settings available (Screenshot from a connection from Chromium to a TeamViewer full version on macOS Big Sur.)</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/CZAY5Z9O2HLA/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/CZAY5Z9O2HLA/image.png" alt="image.png" height="137" width="627" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/2BRG8L8OAT26/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/2BRG8L8OAT26/image.png" alt="image.png" height="142" width="735" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/Z5MOB4RIYDCO/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/Z5MOB4RIYDCO/image.png" alt="image.png" height="140" width="382" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p>For more information about its features, please review the following article:</p><div class="js-embed embedResponsive" data-embedjson="{"body":"This article applies to all TeamViewer users in a connection from Windows to Windows devices. For the Mac TeamViewer Remote Session Toolbar, please read this article: General During a TeamViewer remote control session, the TeamViewer Remote Session Toolbar appears on the top of the screen of your local computer. This…","url":"https:\/\/community.teamviewer.com\/English\/kb\/articles\/71040-remote-session-toolbar-windows","embedType":"link","name":"Remote Session Toolbar (Windows) - TeamViewer Support"}"> <a href="https://community.teamviewer.com/English/kb/articles/71040-remote-session-toolbar-windows" rel="nofollow noreferrer ugc"> https://community.teamviewer.com/English/kb/articles/71040-remote-session-toolbar-windows </a> </div><p>If you are connecting from macOS, please refer to this article:</p><div class="js-embed embedResponsive" data-embedjson="{"body":"This article applies to all TeamViewer users in a connection from Mac devices. For the Windows Remote Control toolbar, please click here. General During a TeamViewer remote control session, the TeamViewer Remote Session Toolbar appears on the top of the screen of your local computer. This article explains all available…","url":"https:\/\/community.teamviewer.com\/English\/kb\/articles\/75587-remote-session-toolbar-mac","embedType":"link","name":"Remote Session Toolbar (Mac) - TeamViewer Support"}"> <a href="https://community.teamviewer.com/English/kb/articles/75587-remote-session-toolbar-mac" rel="nofollow noreferrer ugc"> https://community.teamviewer.com/English/kb/articles/75587-remote-session-toolbar-mac </a> </div><p><br></p><h3 data-id="-4"></h3><h2 data-id="in-session-features">In-session features</h2><ul><li>End session and lock remote computer</li><li>Lock computer <ul><li>Lock now</li><li>Lock on session end</li><li>Sign out on remote computer </li></ul></li><li>Remote reboot<ul><li>Reboot</li><li>Reboot in safe mode</li></ul></li><li>Send Ctrl+Alt+Del</li><li>Black screen & Disable remote input </li><li>View: Scaling, Quality, Switch monitors, Performance (except Show remote cursor <em>(WIP)</em>)</li><li>VoIP (for connections to Windows, macOS, Linux, iOS)</li><li>Feedback </li></ul><p><br></p><h2 data-id="clipboard-functionality">Clipboard functionality</h2><p>You can copy and paste <strong>plain text</strong> to and/or from the WebClient. See the details here: </p><ul><li><strong>Right-click</strong> copy and paste works for all platforms/OS and all supported browsers. </li><li><strong>Keyboard shortcuts</strong> (Ctrl+C – Ctrl+V) are working when OS and desktop client is windows. In other OS and desktop platforms, the keyboard shortcuts are not functional yet. </li></ul><h3 data-id="firefox">Firefox</h3><p>In order to allow this functionality on your Firebox browser please enable clipboard events in the advanced settings.</p><p>Here’s how:</p><ol><li>Type <strong>about:config</strong> to URL address and hit enter.</li><li>In the filter input, type the word <strong>clipboard</strong></li><li>Find setting <strong>dom.events.testing.asyncClipboard</strong> and change to <strong>true</strong> as seen in the screenshot below</li></ol><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/R5CDEH8P6VTJ/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/R5CDEH8P6VTJ/image.png" alt="image.png" height="379" width="1152" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p> </article> </main>
