Tagging - TeamViewer Support
<main> <article class="userContent"> <p>Navigation path: <code class="code codeInline" spellcheck="false" tabindex="0">Settings > Tagging</code></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://docs.chatvisor.com/img/newdocsimg202011/sas_settings_tagging.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://docs.chatvisor.com/img/newdocsimg202011/sas_settings_tagging.png" alt="alt-text" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p></p><p><br></p><h2 data-id="additional-information">Additional Information</h2><p>Additional Information fields are a set of attributes your agents can fill in while chatting with customers in <a href="https://community.teamviewer.com/English/kb/articles/108720-live-chat-01-overview" rel="nofollow noreferrer ugc">Live Chat</a>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://docs.chatvisor.com/img/newdocsimg202011/sas_settings_tagging-live_chat.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://docs.chatvisor.com/img/newdocsimg202011/sas_settings_tagging-live_chat.png" alt="alt-text" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>In the <em>Attributes</em> menu, through <code class="code codeInline" spellcheck="false" tabindex="0">+ Add label</code> you can create as many fields you need.</p><p>There are different field types:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/ZKWBKBVRA2B3/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/ZKWBKBVRA2B3/image.png" alt="image.png" height="178" width="622" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>Having created some fields, this is how it could look like:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://docs.chatvisor.com/img/newdocsimg202011/sas_settings_tagging-additional_infos.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://docs.chatvisor.com/img/newdocsimg202011/sas_settings_tagging-additional_infos.png" alt="alt-text" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3></h3><h2 data-id="continue-reading-here">Continue reading here</h2><ul><li><a href="https://community.teamviewer.com/English/kb/articles/108738-reporting-compliance-01-dashboards" rel="nofollow noreferrer ugc">Reporting & Compliance - 01 Dashboards</a></li></ul><p><br></p> </article> </main>
