Automation > Flows
With Forms you collect customer requests (+ contact information) during off-duty times, and gather feedback after completed support interactions.
Functionalities / need to know
- Forms can be triggered after conversation is marked as done
- Forms can be triggered through Action Rules
Your first Form
+ New Forms you will create a new Form.
+ Add field you create new form fields to expand your Form. Field elements can be ordered by using the options on the left.
Name of your field. This is only for you and will not be visible to customers.
There are different types of inputs:
In the preview you can exactly see, what your Form will look like.
Continue reading here