Forms - TeamViewer Support
<main> <article class="userContent"> <p>Navigation path: <code class="code codeInline" spellcheck="false" tabindex="0">Automation > Flows</code></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://docs.chatvisor.com/img/newdocsimg/css-configuration_forms.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://docs.chatvisor.com/img/newdocsimg/css-configuration_forms.png" alt="alt-text" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3></h3><h2 data-id="summary">Summary</h2><h3 data-id="purpose">Purpose</h3><p>With <em>Forms</em> you collect customer requests (+ contact information) during off-duty times, and gather feedback after completed support interactions.</p><h3 data-id="functionalities-need-to-know">Functionalities / need to know</h3><ul><li>Forms can be triggered after conversation is marked as done</li><li>Forms can be triggered through <a href="https://docs.chatvisor.com/docs/admin-manual/support-suite/chat-ops_action-rules" rel="nofollow noreferrer ugc">Action Rules</a></li></ul><h2 data-id="feature-descriptions">Feature descriptions</h2><h3 data-id="your-first-form">Your first <strong><em>Form</em></strong></h3><p>By clicking <code class="code codeInline" spellcheck="false" tabindex="0">+ New Forms</code> you will create a new <em>Form</em>.</p><h3 data-id="options">Options</h3><h4 data-id="general">General</h4><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/3G0QGZQ9OTOZ/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/3G0QGZQ9OTOZ/image.png" alt="image.png" height="108" width="573" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h4 data-id="messages">Messages</h4><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/4LZAZHWG7393/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/4LZAZHWG7393/image.png" alt="image.png" height="73" width="494" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h4 data-id="fields">Fields</h4><p>By clicking <code class="code codeInline" spellcheck="false" tabindex="0">+ Add field</code> you create new form fields to expand your <em>Form</em>. Field elements can be ordered by using the options on the left.</p><h5 data-id="name">Name</h5><p>Name of your field. This is only for you and will not be visible to customers.</p><h5 data-id="type">Type</h5><p>There are different types of inputs:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/ASUTYYVE01VN/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/ASUTYYVE01VN/image.png" alt="image.png" height="213" width="629" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="preview">Preview</h3><p>In the preview you can exactly see, what your <em>Form</em> will look like.</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="continue-reading-here">Continue reading here</h2><ul><li><a href="https://community.teamviewer.com/English/kb/articles/108749-chat-ops-05-flows" rel="nofollow noreferrer ugc">Chat Ops - 05 Flows</a></li></ul><p><br></p> </article> </main>
