General - TeamViewer Support
<main> <article class="userContent"> <p>Navigation path: <code class="code codeInline" spellcheck="false" tabindex="0">Settings > General</code></p><h2 data-id="tab%3A-tenant-settings">Tab: Tenant Settings</h2><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://docs.chatvisor.com/img/newdocsimg202011/sus_settings_general.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://docs.chatvisor.com/img/newdocsimg202011/sus_settings_general.png" alt="alt-text" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p></p><p><br></p><h3 data-id="name">Name</h3><p>This is your tenants name - this is supposed to be your company name.</p><h3 data-id="picture">Picture</h3><p>Here you can upload your company logo, please use a square image.</p><h3 data-id="banner">Banner</h3><p>Upload a banner picture.</p><p><strong>📌Note</strong>: Banner pictures must have a minimum width of 130px.</p><h3 data-id="default-language">Default language</h3><p>The default language mainly affects your <a href="https://community.teamviewer.com/English/kb/articles/108752-settings-02-system-messages" rel="nofollow noreferrer ugc">System Messages</a>.</p><h3 data-id="privacy-policy-link">Privacy Policy Link</h3><p>Here you can insert a link to your own privacy policy.</p><h3 data-id="name-of-the-email-sender">Name of the email sender</h3><p>This field sets the sender name for automated emails.</p><h3 data-id="standard-widget-font">Standard Widget Font</h3><p>Here you can select your standard widget font out of various different fonts.</p><h3 data-id="color">Color</h3><p>The default color is used to initially ensure your corporate colors across the different TeamViewer Engage interfaces visible to your customers.</p><h2 data-id="tab%3A-opening-hours">Tab: Opening Hours</h2><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://docs.chatvisor.com/img/newdocsimg/css-configuration_settings-opening-hours.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://docs.chatvisor.com/img/newdocsimg/css-configuration_settings-opening-hours.png" alt="alt-text" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>You can create Opening Hours by clicking on <code class="code codeInline" spellcheck="false" tabindex="0">+ Add Opening Hours</code>. Begin by giving your opening hours a recognizable name. Afterwards select a timezone as well as your Opening Hours. Optionally you can add holidays.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://docs.chatvisor.com/img/newdocsimg/css-configuration_settings-opening-hours_create-new.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://docs.chatvisor.com/img/newdocsimg/css-configuration_settings-opening-hours_create-new.png" alt="alt-text" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>In <em>Opening Hours</em> you define periods which you can use as a condition within the different types of rules. Features where you can use the Opening Hours in:</p><ul><li><a href="https://community.teamviewer.com/English/kb/articles/108745-chat-ops-01-action-rules" rel="nofollow noreferrer ugc">Action Rules</a></li><li><a href="https://community.teamviewer.com/English/kb/articles/108746-chat-ops-02-routing-rules" rel="nofollow noreferrer ugc">Routing Rules</a></li><li><a href="https://community.teamviewer.com/English/kb/articles/108747-chat-ops-03-sla-rules" rel="nofollow noreferrer ugc">SLA Rules</a></li><li><a href="https://community.teamviewer.com/English/kb/articles/108749-chat-ops-05-flows" rel="nofollow noreferrer ugc">Flows (Condition item)</a></li></ul><h2 data-id="tab%3A-network">Tab: Network</h2><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://docs.chatvisor.com/img/newdocsimg/css-configuration_settings-general_network.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://docs.chatvisor.com/img/newdocsimg/css-configuration_settings-general_network.png" alt="alt-text" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>Websockets Websockets are enabled by default and only if Websockets are not working in your system it automatically falls back to XHR. If you know that your network only supports XHR, please disable it.</p><h2 data-id="tab%3A-storage">Tab: Storage</h2><p>Here you can configure, for how long you want to save data such as recordings.</p><p><br></p><h3></h3><h2 data-id="continue-reading-here">Continue reading here</h2><ul><li><a href="https://community.teamviewer.com/English/kb/articles/108752-settings-02-system-messages" rel="nofollow noreferrer ugc">Settings - 02 System Messages</a></li></ul><p><br></p> </article> </main>
