Agent Times - TeamViewer Support
<main> <article class="userContent"> <p>This page gives an example to fetch agent times from REST API. There are two ways to fetch times of the agent.</p><ul><li>List</li><li>Aggregation</li></ul><h2 data-id="list-of-agent-onlineloggedin-times">List of agent online/loggedin times</h2><p>This API call returns a list of the online times of the agent. <a href="https://developers.chatvisor.com/#operation/getAgentLoggedInTimesUsingPOST" rel="nofollow noreferrer ugc">https://developers.chatvisor.com/#operation/getAgentLoggedInTimesUsingPOST</a></p><p>Request</p><p>Response</p><pre class="code codeBlock" spellcheck="false" tabindex="0">POST https://api.chatvisor.com/rest/v1/report/agent/times/online?access_token=<TOKEN> BODY: { "grouping": "LAST_7_DAYS" } </pre><h2 data-id="aggregation-of-agent-onlineloggedin-times">Aggregation of agent online/loggedin times</h2><p>This API call returns a aggregated statistic of the agent times in seconds. <a href="https://developers.chatvisor.com/#operation/getUsingPOST" rel="nofollow noreferrer ugc">https://developers.chatvisor.com/#operation/getUsingPOST</a></p><p>Request</p><p>Response</p><pre class="code codeBlock" spellcheck="false" tabindex="0">POST https://api.chatvisor.com/rest/v1/report/agent?access_token=<TOKEN> BODY: { "metrics": [ { "metricName": "ONLINE_TIME", # or LOGGED_IN_TIME "groupBy": "AGENT" # optional group by agent } ], "dateFilter": { "grouping": "LAST_7_DAYS" } } </pre><p><br></p> </article> </main>
