This page gives an example to fetch agent times from REST API. There are two ways to fetch times of the agent.
List of agent online/loggedin times
This API call returns a list of the online times of the agent. https://developers.chatvisor.com/#operation/getAgentLoggedInTimesUsingPOST
Request
Response
POST https://api.chatvisor.com/rest/v1/report/agent/times/online?access_token=<TOKEN>
BODY:
{
"grouping": "LAST_7_DAYS"
}
Aggregation of agent online/loggedin times
This API call returns a aggregated statistic of the agent times in seconds. https://developers.chatvisor.com/#operation/getUsingPOST
Request
Response
POST https://api.chatvisor.com/rest/v1/report/agent?access_token=<TOKEN>
BODY:
{
"metrics": [
{
"metricName": "ONLINE_TIME", # or LOGGED_IN_TIME
"groupBy": "AGENT" # optional group by agent
}
],
"dateFilter": {
"grouping": "LAST_7_DAYS"
}
}
