System requirements for TeamViewer Engage - TeamViewer Support
<main> <article class="userContent"> <p><em>This article applies to all TeamViewer Engage customers.</em></p><p><br></p><h3></h3><h2 data-id="supported-browsers">Supported Browsers</h2><p>The following browsers are officially supported and recommended by TeamViewer Engage.</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="co-browsing-(embedded-universal)">Co-Browsing (Embedded & Universal)</h2><h3 data-id="desktop-browsers">Desktop browsers</h3><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/X8RTLHVR1EKE/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/X8RTLHVR1EKE/image.png" alt="image.png" height="213" width="202" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <ul><li>Google Chrome: >= 18</li><li>Microsoft Edge: >= 12</li><li>Mozilla Firefox: >= 14</li><li>Apple Safari: >= 6</li><li>Internet Explorer: >= 11</li></ul><p><br></p><h3 data-id="mobile-browsers">Mobile browsers</h3><div class="embedExternal embedImage display-small float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/H2ZV3WQTBXEU/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/H2ZV3WQTBXEU/image.png" alt="image.png" height="108" width="195" loading="lazy" data-display-size="small" data-float="none"></img></a> </div> </div> <ul><li>Mobile Chrome: >= 60</li><li>iOS Safari: >= 6.1</li></ul><p><br></p><h3 data-id="-2"></h3><h2 data-id="video-chat-video-consultation">Video Chat & Video Consultation</h2><h3 data-id="desktop-browsers-1">Desktop browsers</h3><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/XTD2EYLYGSBW/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/XTD2EYLYGSBW/image.png" alt="image.png" height="213" width="202" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <ul><li>Google Chrome: >= 60</li><li>Microsoft Edge: >= 60</li><li>Mozilla Firefox: >= 58</li><li>Safari: >= 13</li><li>Internet Explorer: -</li></ul><h3 data-id="-3"></h3><h3 data-id="mobile-browsers-1">Mobile browsers</h3><div class="embedExternal embedImage display-small float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/CDZVT8H1IQUB/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/CDZVT8H1IQUB/image.png" alt="image.png" height="108" width="195" loading="lazy" data-display-size="small" data-float="none"></img></a> </div> </div> <ul><li>Mobile Chrome: >= 60</li><li>iOS Safari: >= 12</li></ul><p><br></p><h3 data-id="-4"></h3><h2 data-id="screensharing">Screensharing</h2><h3 data-id="desktop-browsers-2">Desktop browsers</h3><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/Y7YWM4FLTXXU/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/Y7YWM4FLTXXU/image.png" alt="image.png" height="213" width="202" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <ul><li>Google Chrome: >= 60</li><li>Microsoft Edge: >= 60</li><li>Mozilla Firefox: >= 58</li><li>Safari: >= 13</li><li>Internet Explorer: -</li></ul><h3 data-id="-5"></h3><h3 data-id="mobile-browsers-2">Mobile Browsers</h3><p>Users using a mobile device/browser can only see what others share, but not share their screen themselves. </p><div class="embedExternal embedImage display-small float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/O6QFQ2UJGM4J/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/O6QFQ2UJGM4J/image.png" alt="image.png" height="108" width="195" loading="lazy" data-display-size="small" data-float="none"></img></a> </div> </div> <ul><li>Mobile Chrome: >= 60</li><li>iOS Safari: >= 12</li></ul><p><br></p><h3 data-id="-6"></h3><h2 data-id="supported-technologies-javascript-api-co-browsing">Supported Technologies – JavaScript API & Co-Browsing</h2><h2 data-id="html-css-javascript">HTML / CSS / JavaScript</h2><h3 data-id="static-websites">Static websites</h3><p>Static websites are supported per default. </p><h3 data-id="single-page-web-applications">Single page web applications</h3><p>It doesn't matter which framework is used (e.g. Angular, React...). Single page applications are supported per default.</p><p><br></p><h3 data-id="-7"></h3><h2 data-id="html5-%2B-mouse-effect-technology-support">HTML5 + Mouse effect technology support</h2><p>The modern web development uses a lot of <strong>advanced technologies</strong> to display different types of components. This section describes the "advanced" technologies which TeamViewer Engage supports.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/NCLI4X5TNI7K/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/NCLI4X5TNI7K/image.png" alt="image.png" height="563" width="915" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p></p><p><br></p><h2 data-id="canvas">Canvas</h2><p><strong>Canvas</strong> is mainly used to draw graphics on a web page. TeamViewer Engage supports Canvas without any additional configuration.</p><p><br></p><h3 data-id="-8"></h3><h2 data-id="shadow-dom">Shadow DOM</h2><p><strong>Shadow DOMs</strong> are mostly used by the Polymer framework and widely supported by Chrome and Firefox. After proper configuration, TeamViewer Engage does supports Shadow DOM out of the box.</p><p><br></p><h3 data-id="-9"></h3><h2 data-id="iframes">Iframes</h2><p><strong>Iframes</strong> are used to display a third-party website/component within another website, like an embedded website.</p><p>Iframes with the <strong>same origin</strong> (like yourwebsite.com and docs.yourwebsite.com) <strong>are supported per default</strong> without any additional configuration. When you want to leverage Iframe support with <strong>cross-origin domains</strong> you must <strong>integrate</strong> the TeamViewer Engage JavaScript snippet in each embedded website (in each Iframe). For example, it will not work to see the Google Ads which are embedded in an Iframe from a cross-origin domain.</p><p><br></p><h3 data-id="-10"></h3><h2 data-id="css-hover-effects">CSS hover effects</h2><p><strong>CSS hover effects</strong> are supported by default without any additional configuration.</p><p><strong>Example 1:</strong> A visitor moves their mouse over the navigation bar which has a :hover event and afterward shows the hidden context menu. This behavior is supported per default with TeamViewer Engage. This means the viewer of the Co-Browsing session (i.e. Agent) does also see the context menu which is opened from the visitor.</p><p><strong>Example 2:</strong> A visitor moves their mouse over the hyperlink which changes its background color. The viewer of the Co-Browsing session (i.e. agent) does also see the changed background color of the hyperlink.</p><p><br></p><h3 data-id="-11"></h3><h2 data-id="limitations">Limitations</h2><ul><li><video>/<audio> replay</li><li>Third-party applications like Flash or Java Applets</li></ul><p><br></p><h3 data-id="-12"></h3><h2 data-id="disclaimer%3A-universal-co-browsing">Disclaimer: Universal Co-Browsing</h2><p>Please note that Universal Co-Browsing might not yet work on all websites. We are constantly improving the range of supported pages, but due to the variety of web technologies, different development styles, and the diversity in the WWW, we cannot guarantee that every website works out-of-the-box. In case you find a website that is not working yet, please share it with us by <a href="https://support.teamviewer.com/a/" rel="nofollow noreferrer ugc">contacting TeamViewer Support</a>. </p><p><br></p><h3 data-id="-13"></h3><p><br></p> </article> </main>
