This article applies to all TeamViewer users and customers.
TeamViewer Assist AR is a comprehensive, scalable enterprise AR solution that caters to every customer based on their business needs and allows them to provide real-time support for customers or service technicians.
What does that mean?
Imagine a factory worker in France repairing a production machine that was engineered and manufactured in Germany or Japan. Getting an expert on-site would take days with considerable cost. Using TeamViewer Assist AR, the manufacturer’s support expert can remotely guide the technician through the repair with augmented reality.
TeamViewer Assist AR helps to
- Improve first-time fix rates, avoid unnecessary site visits and reduce costs
- Prolong machine health with guided preventative maintenance
- Record support sessions for future training and knowledge transfer
- Decrease human errors and avoid machine downtime
- Help customers perform first-level troubleshooting
Assist AR Types:
Assist AR comes in different flavors for your companies needs and size:
1) Assist AR Lite
Out-of-the-box AR remote assistance solution for individuals and small teams. You can get started easily with these 3 steps:
- Download and install TeamViewer on your computer or mobile device. Download TeamViewer now.
- Assist AR Lite is built on TeamViewer Pilot. Ask your support requester to install the free TeamViewer Pilot app for Android or iOS.
- Enter your support requester’s TeamViewer ID (the TeamViewer ID displayed in the TeamViewer Pilot app) into the TeamViewer Partner ID field and connect.
Learn more about it here:
2) Assist AR Professional & Enterprise Solutions
Configurable solutions catered to the individual needs of bigger organizations, seamlessly integrated within existing systems and processes.
Digitalize, enhance, and transform your business operations with the Professional and Enterprise tiers of TeamViewer Assist AR. These tiers offer a configurable solution catered to your individual needs which can be seamlessly integrated within your existing systems and processes.
Learn more about it here:
Solve problems faster
Enable your service technicians and customers to get instant support from experts with interactive video support calls and minimize machine downtime.
Improve Processes and Operations
Improve processes and operations with dynamic, contextual information exchange through a collaborative peer-to-peer remote support AR session.
Accelerate Knowledge Transfer
Onboard and train junior technicians quicker by enabling senior experts to guide them remotely and record important sessions for future training and faster knowledge transfer.
All remote sessions are AES-256 bit end-to-end encrypted, complying with SOC2, HIPAA/HITECH, ISO/IEC 27001, ISO 9001:2015, and GDPR.
Reduce travel costs by minimizing on-site visits with remote expert help for service technicians and customers.
Innovative Business Models
Innovate and expand your Service Level Agreements (SLA) with AR-powered remote support. Digitize and optimize downstream services, such as after-sales, and dealer service.