Biometric Protection - TeamViewer Support
<main> <article class="userContent"> <p><br></p><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to TeamViewer 15.19 (and newer) users running Android or iOS.</em></p></div></div><p>Biometric Protection allows you to <strong>lock the TeamViewer application</strong> on your mobile device <strong>when it is running in the background</strong>.</p><p>It is only available on mobile devices with hardware support for biometric security (eg. a fingerprint reader or face recognition).</p><p><br></p><h3></h3><h2 data-id="what-is-the-biometric-protection-feature">What is the Biometric Protection feature?</h2><p>Biometric Protection is an extra layer of security for mobile devices running the TeamViewer application.</p><p>When enabled, the application locks itself when it's no longer running in the foreground. Unlocking the application is then only possible by using the biometric security on your device – for example, your fingerprint or face recognition.</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="enabling-biometric-protection-on-your-device">Enabling Biometric Protection on your device</h2><h3 data-id="step-1%3A-configure-biometric-security-on-your-device">Step 1: Configure biometric security on your device</h3><p>Set up fingerprint or face recognition in the settings of your device.</p><p>For iOS users:</p><ul><li><a href="https://support.apple.com/en-us/HT201371" rel="nofollow noreferrer ugc">Set up Touch ID</a> (for devices with a fingerprint reader)</li><li><a href="https://support.apple.com/en-us/HT208109" rel="nofollow noreferrer ugc">Set up Face ID</a> (please check if your iOS device supports this feature <a href="https://support.apple.com/en-us/HT209183" rel="nofollow noreferrer ugc">here</a>)</li></ul><p>For Android users:</p><ul><li><a href="https://www.samsung.com/us/support/answer/ANS00082563/" rel="nofollow noreferrer ugc">Set up the fingerprint sensor</a> on a Samsung Galaxy device</li><li><a href="https://www.samsung.com/us/support/answer/ANS00062630/" rel="nofollow noreferrer ugc">Set up the face recognition</a> on a Samsung Galaxy device</li><li><a href="https://support.google.com/pixelphone/answer/6285273" rel="nofollow noreferrer ugc">Set up the fingerprint sensor</a> on a Google Pixel phone</li><li><a href="https://support.google.com/pixelphone/answer/9517039" rel="nofollow noreferrer ugc">Set up the face recognition</a> on a Google Pixel phone</li></ul><p>Other Android manufacturers should have similar instructions for configuring their devices.</p><p><br></p><h3 data-id="step-2%3A-enable-biometric-protection-in-the-teamviewer-app">Step 2: Enable Biometric Protection in the TeamViewer app</h3><p>1) Open the TeamViewer application, go to the <strong>Settings </strong>page and under Security, tap <strong>Unlock with Face/Touch ID</strong> (iOS devices) or <strong>Unlock with biometrics</strong> (Android devices):</p><div class="embedExternal embedImage display-small float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/D99W3OPBHF7Q/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/D99W3OPBHF7Q/image.png" alt="image.png" height="2436" width="1125" loading="lazy" data-display-size="small" data-float="none"></img></a> </div> </div> <p>2) Tap the button to enable it. It will turn blue once enabled:</p><div class="embedExternal embedImage display-small float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/QEMYUG1N3V0E/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/QEMYUG1N3V0E/image.png" alt="image.png" height="2436" width="1125" loading="lazy" data-display-size="small" data-float="none"></img></a> </div> </div> <p>3) You are done! The Biometric Protection feature had been enabled successfully.</p><div class="embedExternal embedImage display-small float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/QKYATG4ADIRH/img-0753-png.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/QKYATG4ADIRH/img-0753-png.png" alt="IMG_0753.PNG" height="2436" width="1125" loading="lazy" data-display-size="small" data-float="none"></img></a> </div> </div> <p>📌<strong>Note: </strong>You can also choose how quickly TeamViewer should lock after it is no longer running in the foreground.</p><h3 data-id="-2"></h3><h2 data-id="how-it-works">How it works</h2><p>1) While using other apps, the TeamViewer application is moved to the background and will be locked after the period of time you have set (for example, "Immediately" or "After 1 minute").</p><p>2) Once you return to the TeamViewer application, you will be prompted to unlock the application using the biometric method you have configured on your device – for example, fingerprint or face recognition.</p><p>3) In this example, the device is prompting for Face ID:</p><div class="embedExternal embedImage display-small float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/Q7PA1AN2PCSB/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/Q7PA1AN2PCSB/image.png" alt="image.png" height="2436" width="1125" loading="lazy" data-display-size="small" data-float="none"></img></a> </div> </div> <p>4) Once the biometric security feature of your device has validated the authentication, you will regain access to the application.</p><p><br></p><h3 data-id="-3"></h3><h2 data-id="disabling-biometric-protection">Disabling Biometric Protection</h2><p>There are two ways to disable this feature:</p><p>1) In the Teamviewer app, go back to the <strong>Settings </strong>page and tap <strong>Unlock with Face/Touch ID</strong> (iOS devices) or <strong>Unlock with biometrics</strong> (Android devices), and then turn the feature off there.</p><p>2) Alternatively, if your device's biometric method fails to unlock your device (eg. you're unable to accurately scan your fingerprint or your face), then you will be shown a lockscreen like this:</p><div class="embedExternal embedImage display-small float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/ONXQ5YCKCM1W/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/ONXQ5YCKCM1W/image.png" alt="image.png" height="2436" width="1125" loading="lazy" data-display-size="small" data-float="none"></img></a> </div> </div> <p>Here, you can tap the red button called <strong>Disable Biometric Protection</strong>. This will:</p><ul><li>Turn off the Biometric Protection feature in the TeamViewer app's settings;</li><li>Sign you out of your TeamViewer account;</li><li>Delete your connection history.</li></ul><p><br></p> </article> </main>
