Tenant Settings - TeamViewer Support
<main> <article class="userContent"> <h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to TeamViewer Classroom customers that act as administrators and conference hosts.</em></p></div></div><p><br></p><h3 data-id="-1"></h3><h2 data-id="accessing-the-settings">Accessing the settings</h2><p>Once you have logged in to the Classroom tenant, you can easily access the settings for your tenant by clicking on <a href="https://de01.elearning.teamviewer.com/#/components/tenant/settings/overview" rel="nofollow noreferrer ugc"><strong>Settings </strong></a>within the menu on the left:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/FISAXWG62QCP/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/FISAXWG62QCP/image.png" alt="Accessing the Tenant settings within TeamViewer Classroom. Click on Settings on the menu bar on the left." height="940" width="1910" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-2"></h3><h2 data-id="available-settings">Available Settings</h2><p>The settings give you access to the following categories:</p><ul><li><strong>General</strong><ul><li>General</li><li>System Messages</li><li>Users</li><li>Modules</li><li>Security</li><li>Authentication</li></ul></li><li><strong>Integrations</strong><ul><li>API</li><li>Archiving</li></ul></li><li><strong>Chat</strong><ul><li>Tagging </li></ul></li></ul><h3 data-id="-3"></h3><h2 data-id="general-1">General</h2><h2 data-id="general-2">▹General </h2><h3 data-id="tenant-settings">Tenant Settings</h3><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/YXO45PBMHBX4/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/YXO45PBMHBX4/image.png" alt="image.png" height="762" width="1713" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <ul><li>Name </li><li>Picture </li><li>Banner (Banner picture must have a minimum width of 130px.)</li><li>Default language<ul><li>You can activate additional languages within the <a href="https://engage.teamviewer.com/#/components/tenant/settings/system-messages/languages" rel="nofollow noreferrer ugc">System Messages</a> as well as enable/disable languages</li></ul></li></ul><h3 data-id="customer-ui">Customer UI</h3><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/BT5VJ172Q28B/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/BT5VJ172Q28B/image.png" alt="image.png" height="930" width="1709" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/XK2ACV9SHA3D/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/XK2ACV9SHA3D/image.png" alt="image.png" height="940" width="1717" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><ul><li>Privacy Policy link</li><li>Imprint link</li><li>Name of the email sender</li><li>Standard Widget Font</li><li>Standard Widget Base Font Size</li><li>Color</li><li>Button Roundness</li><li>Primary Button</li><li>Secondary Button</li><li>Success Button</li><li>Danger Button</li><li>Warning Button</li></ul><p><br></p><h3 data-id="network">Network</h3><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/OFVD05XE0WU3/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/OFVD05XE0WU3/image.png" alt="image.png" height="531" width="1718" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <ul><li>Websockets</li></ul><h3 data-id="storage">Storage</h3><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/EG4WNEUZIN98/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/EG4WNEUZIN98/image.png" alt="image.png" height="677" width="1708" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <ul><li>Storage (Weeks to store)</li><li>Conference</li></ul><p><br></p><h3 data-id="-4"></h3><h2 data-id="system-messages">▹<a href="https://de01.elearning.teamviewer.com/#/components/tenant/settings/system-messages" rel="nofollow noreferrer ugc">System Messages</a></h2><h3 data-id="system-message">System Message</h3><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/239PQPN2PLDR/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/239PQPN2PLDR/image.png" alt="image.png" height="941" width="1717" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="languages">Languages</h3><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/OJ4L2QT7CS7F/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/OJ4L2QT7CS7F/image.png" alt="image.png" height="929" width="1710" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <ul><li>Add, enable and disable additional languages for your Classroom tenant.</li></ul><p><br></p><h3 data-id="-5"></h3><h2 data-id="users">▹<a href="https://de01.elearning.teamviewer.com/#/components/tenant/settings/users" rel="nofollow noreferrer ugc">Users </a></h2><p>Manage users, roles, and teams within your tenant.</p><p><br></p><h3 data-id="users-1">Users</h3><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/PYL3SY1M14QE/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/PYL3SY1M14QE/image.png" alt="image.png" height="457" width="1713" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="roles">Roles</h3><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/BF2PHDS6BFVB/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/BF2PHDS6BFVB/image.png" alt="image.png" height="448" width="1717" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>Within the <strong>Roles </strong>tab, you can view and edit existing roles, as well as add additional roles:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/KXZBBJI9HJ20/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/KXZBBJI9HJ20/image.png" alt="image.png" height="808" width="758" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="teams">Teams</h3><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/YSGRDOWU43JE/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/YSGRDOWU43JE/image.png" alt="image.png" height="414" width="1715" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>Within the <strong>Teams</strong> area, you can create additional teams for your tenant and add <strong>Tags, </strong>as well as<strong> members:</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/J90HM6GQS80X/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/J90HM6GQS80X/image.png" alt="image.png" height="364" width="760" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-6"></h3><h2 data-id="modules">▹<a href="https://de01.elearning.teamviewer.com/#/components/growth/plugin/overview/-1" rel="nofollow noreferrer ugc">Modules </a></h2><p>Configue your modules for TeamViewer Classroom.</p><p>Available <strong>Types</strong>:</p><ul><li>WebChat</li><li>Analytics</li><li>Conference</li></ul><p><br></p><p>Available <strong>Status</strong>:</p><ul><li>Active</li><li>Disabled</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/O6T998HAYYL0/grafik.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/O6T998HAYYL0/grafik.png" alt="grafik.png" height="425" width="1718" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-7"></h3><h2 data-id="security">▹<a href="https://de01.elearning.teamviewer.com/#/components/tenant/settings/security" rel="nofollow noreferrer ugc">Security </a></h2><p>Within the Security settings, you can make the following adjustments for your tenant:</p><ul><li>CORS domain configuration</li><li>IP whitelisting for login</li><li>Password change Policy</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/BBSYWQZPJWVM/grafik.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/BBSYWQZPJWVM/grafik.png" alt="grafik.png" height="901" width="1713" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-8"></h3><h2 data-id="authentication">▹<a href="https://de01.elearning.teamviewer.com/#/components/tenant/settings/auth" rel="nofollow noreferrer ugc">Authentication </a></h2><p>Within this setting, you can configue your Single Sign On:</p><p>Available settings:</p><ul><li>None</li><li>SAML</li><li>Custom</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/SEIH2KDUX42T/grafik.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/SEIH2KDUX42T/grafik.png" alt="grafik.png" height="356" width="1714" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-9"></h3><h2 data-id="chat">Chat</h2><h2 data-id="tagging">▹<a href="https://de01.elearning.teamviewer.com/#/components/tenant/settings/labels" rel="nofollow noreferrer ugc">Tagging </a></h2><p>In this setting, you can define additional fields for customers or sessions.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/MUE2HG8NZEJJ/grafik.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/MUE2HG8NZEJJ/grafik.png" alt="grafik.png" height="289" width="1713" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>Via the <strong>Add Label </strong>Button you can create additional labels:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/37MFALMGXPP6/grafik.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/37MFALMGXPP6/grafik.png" alt="grafik.png" height="643" width="1130" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-10"></h3><h2 data-id="integrations">Integrations</h2><h2 data-id="api">▹<a href="https://de01.elearning.teamviewer.com/#/components/tenant/settings/api" rel="nofollow noreferrer ugc">API </a></h2><p>In this setting, you can generate tokens and define webhook trigger:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/0PTDOXUW92DC/grafik.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/0PTDOXUW92DC/grafik.png" alt="grafik.png" height="865" width="1710" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-11"></h3><h2 data-id="archiving">▹<a href="https://de01.elearning.teamviewer.com/#/components/tenant/settings/archives" rel="nofollow noreferrer ugc">Archiving </a></h2><p>In this setting, you can archive recordings to an external storage:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/DLAUI2ZKSLU0/grafik.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/DLAUI2ZKSLU0/grafik.png" alt="grafik.png" height="926" width="1711" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p> </article> </main>
