Record a remote session - TeamViewer Support
<main> <article class="userContent"> <p>TeamViewer can record remote control or meeting sessions (including <strong>sound, voice-over IP, video, </strong>and <strong>webcam images</strong>). Such recordings can be useful for training, quality control, and many other use cases. This article will walk you through recording a TeamViewer session or meeting.</p><p>š <strong>Note</strong>: It is currently only possible to record outgoing sessions.</p><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer users.</em></p></div></div><p><br></p><h3></h3><h2 data-id="how-to-record-a-remote-session">How to record a remote session</h2><h3 data-id="on-windows">On Windows</h3><p>Once a connection is made through TeamViewer to another device, navigate to the remote control toolbar's <strong>Files & Extras </strong>menu and select <strong>Start session recording:</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/07AXML527W1D/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/07AXML527W1D/image.png" alt="image.png" height="212" width="965" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>Once the recording is ended, a prompt will appear, allowing the recording to be saved:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/UW39KDETAVVA/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/UW39KDETAVVA/image.png" alt="image.png" height="547" width="960" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h3 data-id="how-to-set-the-session-recording-directory">How to set the session recording directory</h3><p>It is possible to designate a specific folder to store all TeamViewer recordings automatically. This means that the recording will automatically be saved at the end of the session (or when the recording is stopped).</p><p>š<strong>Note:</strong> Recordings automatically saved will use the default file name format: </p><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><strong>Device Name (Device ID)_[YYYY-MM-DD] [HH.MM]</strong></p></div></div><p>To Enable this feature:</p><ol><li>Click the gear icon (ā) in the upper right corner of TeamViewer</li><li>Navigate to <strong>Advanced</strong> </li><li>Scroll down to <strong>TeamViewer options</strong></li><li>Type the desired folder path in the textbox for <strong>Session recording directory </strong></li><li>Click <strong>OK </strong>to save</li></ol><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/M5UA7LAI1M99/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/M5UA7LAI1M99/image.png" alt="image.png" height="730" width="986" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h3 data-id="how-to-enable-auto-recording">How to enable auto-recording</h3><p>It is possible to record all connections made from a device via TeamViewer automatically. When set, the recording will start at the beginning of each TeamViewer session automatically</p><p>To enable this feature:</p><ol><li>Click the gear icon (ā) in the upper right corner of TeamViewer</li><li>Navigate to Remote Control</li><li>Check the box next to <strong>Start recording of remote control sessions automatically</strong></li><li>Click <strong>OK</strong> to save</li></ol><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/WQ192H34KMTS/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/WQ192H34KMTS/image.png" alt="image.png" height="730" width="986" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="on-macos">On macOS</h3><p>Once a connection is made through TeamViewer to another device, navigate to the remote control toolbar's <strong>Extras </strong>drop-down. Hover over <strong>Record</strong> and then select <strong>Start:</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/FCLYAOLC5H7A/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/FCLYAOLC5H7A/image.png" alt="image.png" height="201" width="1422" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>Once the recording is ended, a prompt will appear allowing the recording to be saved:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/D6HQT6Q0IPH0/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/D6HQT6Q0IPH0/image.png" alt="image.png" height="277" width="405" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h3 data-id="how-to-set-the-session-recording-directory-1">How to set the session recording directory</h3><p>It is possible to designate a specific folder to store all TeamViewer recordings automatically. This means that at the end of the session (or when the recording is stopped) the recording will automatically be saved.</p><p>š<strong>Note:</strong> Recordings automatically saved will use the default file name format:</p><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><strong>Device Name (Device ID)_[YYYY-MM-DD] [HH.MM]</strong></p></div></div><p>To Enable this feature:</p><ul><li>Click <strong>TeamViewer </strong>in the top menu bar</li><li>Select <strong>Preferences </strong>from the drop-down</li></ul><p>Once in the TeamViewer settings:</p><ol><li>Select <strong>Advanced</strong></li><li>Scroll down to <strong>TeamViewer settings</strong></li><li>Type the desired folder path in the textbox for <strong>Session recording directory </strong></li><li>Click <strong>Apply </strong>to save</li></ol><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/66XKIW1RNZI0/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/66XKIW1RNZI0/image.png" alt="image.png" height="740" width="712" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h3 data-id="how-to-enable-auto-recording-on-macos">How to enable auto-recording on macOS</h3><p>It is possible to record all connections made from a device via TeamViewer automatically. When set, the recording will start at the beginning of each TeamViewer session automatically</p><p>To enable this feature:</p><ul><li>Click <strong>TeamViewer </strong>in the top menu bar</li><li>Select <strong>Preferences </strong>from the drop-down</li></ul><p>Once in the TeamViewer settings:</p><ol><li>Select <strong>Remote Control</strong></li><li>Check the box next to <strong>Start recording of remote control sessions automatically</strong></li><li>Click <strong>Apply </strong>to save</li></ol><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/K91G7Q06B8WK/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/K91G7Q06B8WK/image.png" alt="image.png" height="580" width="712" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="on-linux">On Linux</h3><p>Once a connection is made through TeamViewer to another device, navigate to the remote control toolbar's <strong>Files & Extras </strong>menu and select <strong>Start session recording:</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/9JB1N5BL47K1/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/9JB1N5BL47K1/image.png" alt="image.png" height="239" width="643" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>Once the recording is ended, a prompt will appear, allowing the recording to be saved:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/JSTS7Y1QAWB2/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/JSTS7Y1QAWB2/image.png" alt="image.png" height="456" width="645" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-1"></h3><h2 data-id="how-to-convert-a-recorded-session">How to convert a recorded session</h2><ol><li>Click on theĀ <strong>three-line menu (ā”)</strong>Ā in the upper left corner of TeamViewer. Navigate toĀ <strong>ExtrasĀ </strong>and select<strong>Ā Play or convert recorded session...</strong></li><li>Choose the desired .tvs file.</li><li>The video clip will be played back in TeamViewer. You will have the usual options for playing a video file.</li><li>In the recorded session window, click theĀ <strong>Convert</strong>Ā icon.</li><li>Select the desiredĀ <strong>CodecĀ </strong>andĀ <strong>ResolutionĀ </strong>for the session recording. If audio is included, check the box toĀ <strong>Include Audio</strong><ul><li>š<strong>Note:</strong> TeamViewer can only use the Codecs currently offered by the operating system.</li></ul></li><li>Click <strong>Convert.</strong></li></ol><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/ZKXTMARKSSD3/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/ZKXTMARKSSD3/image.png" alt="image.png" height="51" width="540" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>Once the conversion starts, a progress window will appear. Once completed, a confirmation pop-up will allow you to open the containing folder or the file itself.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/J1Z9ARJL3SD1/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/J1Z9ARJL3SD1/image.png" alt="image.png" height="186" width="501" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-2"></h3><h3 data-id="convert-to-other-formats">Convert to other formats</h3><p>If you require a different format, for smaller video sizes, or for any reason, you can install additional encoders. A list of video codecs, such as ā<strong>ffdshow</strong>ā can be found atĀ <a href="http://en.wikipedia.org/wiki/Video_codec" rel="nofollow noreferrer ugc">http://en.wikipedia.org/wiki/Video_codec</a>.</p><p>After installation, the desired codec will appear in theĀ <strong>Codec</strong>Ā drop-down in the convert dialogue.</p> </article> </main>
