Camera and microphone access in browser - TeamViewer Support
<main> <article class="userContent"> <h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer Classroom users.</em></p></div></div><p>Within TeamViewer Classroom, you can share your audio and video via your camera and microphone.</p><p>Depending on your preferences, you can either </p><ul><li>Enable/Disable the audio and video setting per classroom session (<strong>recommended</strong>) or</li><li>Deny camera and microphone access completely per browser.</li></ul><p>💡<strong>Hint</strong>: Learn more about enabling or disabling audio and video manually within the session here: <a href="https://community.teamviewer.com/English/kb/articles/108858-settings-within-a-classroom-session#audio" rel="nofollow noreferrer ugc">Settings within a Classroom session </a></p><p>This article focuses on the access permissions in your browser for your audio and video settings.</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="camera-and-audio-access-permissions-for-your-browser">Camera and Audio Access Permissions for your browser</h2><h2 data-id="microsoft-edge">Microsoft Edge </h2><p>We explain how to allow or block the access permissions for the Camera and Microphone within your browser in detail. </p><p><strong>Generally, we highly recommend allowing camera and microphone use for a seamless Classroom experience!</strong></p><p>💡<strong>Hint</strong>: We use a Microsoft Edge Browser as an example. Below, you find further information about Google Chrome, Firefox, and Safari.</p><h3 data-id="audio-and-video">Audio and Video</h3><p>Once you enter a link to a Classroom session in your browser for the first time, you might get asked, whether you want to allow TeamViewer Classroom (=de01.elearning.teamviewer.com) to use your microphone. </p><p>Depending on what you click (<strong>Allow</strong> or <strong>Block</strong>) for the use of your microphone, the Microsoft Edge browser applies the same setting to your video.</p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/0A12PME87BXL/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/0A12PME87BXL/image.png" alt="image.png" height="183" width="311" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <ul><li>If you click <strong>Allow</strong>, you can generally use your microphone to communicate with others during a classroom session (<strong>Recommended</strong>). <ul><li>Of course, you can enable and disable your audio via the Classroom session manually.</li></ul></li><li>If you click <strong>Block</strong>, you can´t use your microphone to communicate with others during a classroom session. <ul><li>When trying to activate video or audio, you get promoted with this information: </li></ul></li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/30ZYGKM80HGG/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/30ZYGKM80HGG/image.png" alt="image.png" height="573" width="859" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h3 data-id="-2"></h3><h3 data-id="checking-the-permission">Checking the permission </h3><p>You can see the current access permission on the right side of the URL bar. There is a camera icon that shows a <strong>small red x </strong>if accessing your camera and microphone is being blocked.</p><p><br></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/2A9G2STSTWLD/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/2A9G2STSTWLD/image.png" alt="image.png" height="194" width="571" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>When the page has access to your camera and microphone, the camera icon shows no additional icons.</p><p>Hovering the camera shows you the actual status of the access permission for the camera and audio.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/12DZOX5J9K7V/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/12DZOX5J9K7V/image.png" alt="image.png" height="197" width="499" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h3 data-id="-3"></h3><h3 data-id="changing-the-permission">Changing the permission</h3><p>You can change the general permission of TeamViewer Classroom for accessing your microphone and camera at any time.</p><h3 data-id="-4"></h3><h3 data-id="allow-access-after-it-was-blocked">Allow access after it was blocked</h3><p>If you initially blocked TeamViewer Classroom to access your microphone and camera, you can easily allow the access. Follow the steps below:</p><p>1.) Navigate to the <strong>Camera icon</strong> in your browser bar and <strong>click </strong>it</p><p>2.) Click <strong>Always allow [URL of TeamViewer Classroom] to access your camera</strong>.</p><p>3.) Click <strong>Done</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/3C9JJBJJP7YL/allow-camera-access-edge.gif" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/3C9JJBJJP7YL/allow-camera-access-edge.gif" alt="Allow camera access Edge.gif" height="629" width="963" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p> </p><h3 data-id="block-access-when-it-is-allowed">Block access when it is allowed</h3><p>If you initially allowed TeamViewer Classroom to access your microphone and camera, you can easily block the access. Follow the steps below:</p><p>1.) Navigate to the <strong>Camera icon</strong> in your browser bar and <strong>click </strong>it</p><p>2.) Click <strong>Always block camera and microphone access</strong>.</p><p>3.) Click <strong>Done</strong>.</p><p>4.) <strong>Refresh </strong>the page</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/HVK4Q4ZW5END/block-camera-access-edge.gif" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/HVK4Q4ZW5END/block-camera-access-edge.gif" alt="Block camera access Edge.gif" height="629" width="963" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h3 data-id="-5"></h3><h3 data-id="microsoft-edge-settings">Microsoft Edge Settings</h3><p>Alternatively, you can manage the access permission via the Microsoft Edge settings.</p><p>1.) Navigate to edge://settings/content</p><p>2.) Click on <strong>Cookies and site permissions </strong>on the left</p><p>3.) Choose <strong>Camera</strong> or <strong>Microphone</strong></p><p><br></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/YZI27QN8SZRI/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/YZI27QN8SZRI/image.png" alt="image.png" height="735" width="1235" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>4.) If you want to remove an existing allow or block, you can click the bin icon 🗑 on the right</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/QG60X2KE9OSN/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/QG60X2KE9OSN/image.png" alt="image.png" height="714" width="1280" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-6"></h3><h2 data-id="google-chrome">Google Chrome</h2><p>The process described for Microsoft Edge above is very similar to the one for Google Chrome. Please find specific explanations of how to act on Google Chrome for Android, Computer, iPhone, and iPad here: <a href="https://support.google.com/chrome/answer/2693767?hl=en&co=GENIE.Platform%3DDesktop&oco=0" rel="nofollow noreferrer ugc">Use your camera & microphone - Computer - Google Chrome Help</a></p><p><br></p><h3 data-id="-7"></h3><h2 data-id="firefox">Firefox</h2><p>The process described for Microsoft Edge above is very similar to the one for Firefox. Please find specific explanations of how to act on Firefox here: <a href="https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions" rel="nofollow noreferrer ugc">How to manage your camera and microphone permissions with Firefox | Firefox Help (mozilla.org)</a></p><p><br></p><h3 data-id="-8"></h3><h2 data-id="safari">Safari</h2><p>Once you enter a link to a Classroom session in Safari for the first time, you might get asked, whether you want to allow TeamViewer Classroom (=de01.elearning.teamviewer.com) to use your microphone and camera.</p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/C33PAUNMJ7IP/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/C33PAUNMJ7IP/image.png" alt="image.png" height="695" width="526" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p>As indicated on the screenshots, the settings can be changed within your Safari Website Preferences at any time. Go to <strong>Safari </strong>> <strong>Preferences</strong>, then click <strong>Websites > Camera </strong>or <strong>Microphone</strong></p><p>Find more information here: <a href="https://support.apple.com/guide/safari/websites-ibrwe2159f50/mac" rel="nofollow noreferrer ugc">Change Websites preferences in Safari on Mac - Apple Support</a></p> </article> </main>
