It is possible to install the TeamViewer Frontline Command Center on-premise instead of running it in the cloud. This has several advantages and disadvantages, please contact TeamViewer support or your TeamViewer sales representative to get more info about the available options.
Note: All operating systems must be 64bit.
Supported platforms
- Java platforms | JRE version 17 or later
- Operating systems | Ubuntu 20.04 or later
- Operating systems | Microsoft Windows Server 19 or later
- Databases | MariaDB 10.3 or later
- Databases | Microsoft SQL 2016 or later
- Virtualization | VMware or Virtualbox
Note: If you do not find the platform that you are looking for please contact us by email at frontline-service@teamviewer.com and we will help in setting up the application in your platform.
Email configuration
Note: Only required for on-premise Installations
By default, Frontline offers multiple features (like a call invitation via email) that are email-based. To be able to use them, an email account is required with the corresponding email server being reachable from the machine hosting the Frontline Command Center.
Web browser
The TeamViewer application server user interface is based on HTML5 and is compatible with most modern web browsers. We currently support the following browsers:
- Google Chrome 110.0 or later
Preferred reference browser for best user experience - Microsoft Edge
Any Chromium-based version - Mozilla Firefox 110.0 or later
- Chrome Portable 110.0 or later
Doesn't require installation
Mobile browser
Mobile browser support is restricted to xAssist In-Call experience of Guest users. We currently support the following browsers:
- iOS 16.0 or higher | Safari 16.0 or later
Camera and Microphone permissions must be granted manually in the Website settings - iOS 16.0 or higher | Google Chrome 110.0 or later
- Android 6.0 or higher | Google Chrome 110.0 or later
Hardware requirements
The actual requirements depend on the actual use cases and the usage of functions that e.g. require a lot of disk space like to record and store xAssist Sessions. For a pilot, these are our typical recommendations – within the pilot, we then can then evaluate if your use case requires e.g. more disk space.
Demo server system requirements
- Suitable for demoing the solution with up to 5 users:
- 2GHz Dual Core CPU
- 4GB available memory
- HDD with 50GB available disk space
Production server system requirements
- Suitable for production systems with up to 50 users:
- 2GHz Quad Core CPU
- 8GB available memory
- SSD with 50GB available disk space
- Database on the same machine
- Suitable for production systems with up to 500 users:
- 2GHz Quad Core CPU preferable Hexa or Octa Core CPU
- 8GB available memory
- SSD with 250GB available disk space
- Database on the same machine
