Frontline Command Center Requirements - TeamViewer Support
<main> <article class="userContent"> <p>It is possible to install the TeamViewer Frontline Command Center on-premise instead of running it in the cloud. This has several advantages and disadvantages, please contact TeamViewer support or your TeamViewer sales representative to get more info about the available options.</p><p><span class="safeEmoji nativeEmoji">✒️</span> Please note that all Operating Systems must be 64bit.</p><h3></h3><h2 data-id="supported-platforms">Supported Platforms</h2><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/KVBHR7UCH900/supportedplatforms-table-png.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/KVBHR7UCH900/supportedplatforms-table-png.png" alt="SupportedPlatforms_Table.PNG" height="531" width="1177" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>If you do not find the platform that you are looking for please contact us by email at <a href="mailto:frontline-service@teamviewer.com" rel="nofollow noreferrer ugc">frontline-service@teamviewer.com</a> and we will help in setting up the application in your platform.</p><h3 data-id="-1"></h3><h2 data-id="email-configuration">Email Configuration</h2><p><span class="safeEmoji nativeEmoji">✒️</span> Only required for on-premise Installations</p><p>By default, Frontline offers multiple features (like a call invitation via email) that are Email based. To be able to use them an Email account is required with the corresponding Email Server being reachable from the machine hosting the Frontline Command Center.</p><h2 data-id="web-browser">Web Browser</h2><p>The TeamViewer application server user interface is based on HTML5 and is compatible with most modern web browsers. We currently support the following browsers:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/YJPQ1KVKHZBR/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/YJPQ1KVKHZBR/image.png" alt="image.png" height="193" width="1100" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h2 data-id="mobile-browser">Mobile Browser</h2><p>Mobile browser support is restricted to xAssist In-Call experience of Guest users. We currently support the following browsers:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/5REC4LUW2ACT/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/5REC4LUW2ACT/image.png" alt="image.png" height="197" width="992" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h2 data-id="-2"></h2><h2 data-id="hardware-requirements">Hardware Requirements</h2><p>The actual requirements depend on the actual use cases and the usage of functions that e.g. require a lot of disk space like to record and store xAssist Sessions. For a Pilot, these are our typical recommendations – within the Pilot, we then can then evaluate if your use case requires e.g. more Disk Space.</p><h3 data-id="-3"></h3><h2 data-id="demo-server-system-requirements">Demo Server System Requirements</h2><p><strong>Suitable for demoing the solution with up to 5 users</strong></p><ul><li>2GHz Dual Core CPU</li><li>4GB <strong>available</strong> Memory</li><li>HDD with 50GB <strong>available</strong> Disk Space</li></ul><h3 data-id="-4"></h3><h2 data-id="production-server-system-requirements">Production Server System Requirements</h2><p><strong>Suitable for production systems up to 50 users</strong></p><ul><li>2GHz Quad Core CPU</li><li>8GB <strong>available</strong> Memory</li><li>SSD with 50GB <strong>available</strong> Disk Space</li><li>Database on the same Machine</li></ul><p><strong>Suitable for production systems up to 500 users</strong></p><ul><li>2GHz Quad Core CPU preferable Hexa or Octa Core CPU</li><li>8GB <strong>available</strong> Memory</li><li>SSD with 250GB <strong>available</strong> Disk Space</li><li>Database on the same Machine</li></ul><p><br></p> </article> </main>
