Frontline Architecture - TeamViewer Support
<main> <article class="userContent"> <p>A typical TeamViewer Frontline configuration distinguishes between three main components: Frontline Command Center, HMD, and Frontline Connector.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/R79I1P6SXLMV/frontline-connector.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/R79I1P6SXLMV/frontline-connector.png" alt="Frontline Connector.png" height="627" width="979" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3></h3><h2 data-id="frontline-command-center">Frontline Command Center</h2><p>The TeamViewer Frontline Command Center is the heart of the solution. This is the place where the customer manages the devices and users, creates workflows, and has an overview about the tasks that were completed. It is the center of the communication between the different components. It has its own database and communicates with the other components via HTTP/HTTPS. The Frontline Command Center is accessible through the web browser.</p><h3 data-id="-1"></h3><h2 data-id="frontline-creator">Frontline Creator</h2><p>The Frontline Creator is part of the Frontline Command Center is the tool to define workflows. Those workflows describe a flow of steps that the user will interact with on the HMD. Workflows get executed on the device by being assigned to a user as a workflow task.</p><h3 data-id="-2"></h3><h2 data-id="task-management">Task Management</h2><p>Supervisors are able to assign tasks to specific users or groups of users. There is also a differentiation between reoccurring and singular tasks. Each task is contains one workflow that was created in the Frontline Creator.</p><p>The supervisor is able to see the status of the task and tasks can be configured to create a pdf report after they were executed.</p><h3 data-id="-3"></h3><h2 data-id="user-management">User Management</h2><p>The Frontline Command Center allows complex user management including different roles for users and safely storing passwords for a customer WMS. Starting with 2018 Q4 the Frontline Command Center also offers Active Directory integration to make the integration in a corporate IT infrastructure as easy as possible.</p><h3 data-id="-4"></h3><h2 data-id="auditing-and-monitoring">Auditing and Monitoring</h2><p>The Frontline Command Center offers a wide range of auditing and monitoring tools. Changes to critical data objects are logged in separate audit tables (time, user, changes). All other application events from all HMD and the application server is logged and archived for the configured time period.</p><h3 data-id="-5"></h3><h2 data-id="frontline-workplace">Frontline Workplace</h2><p>Frontline Workplace is our software, that runs on Smart Glasses or other mobile devices like Tablet PCs. It allows the user to execute the Workflows that were defined in the Frontline Creator and to use xAssist.</p><h3 data-id="-6"></h3><h2 data-id="frontline-connector">Frontline Connector</h2><p><strong><span class="safeEmoji nativeEmoji">✒️</span> Optional</strong>: This Component is not part of every installation. It might be required to integrate the customer's backend.</p><p>Many scenarios require the integration of existing backend systems. This can for example be warehouse management systems, SAP or Microsoft Dynamics. We provide microservices (Frontline Connectors) which act as a mediator between existing systems and our wearable computing platform. The following images gives an overview about the role of the Frontline Connector.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/WZRAZ1ADV8GN/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/WZRAZ1ADV8GN/image.png" alt="image.png" height="431" width="900" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>The Frontline Connector establishes a two way https/rest connection for a reliable data exchange.</p> </article> </main>
