Knowledge Hub Onboarding - TeamViewer Support
<main> <article class="userContent"> <h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to everyone visiting the TeamViewer Knowledge Hub.</em></p></div></div><p>The Knowledge Hub has been created for all TeamViewer users with the goal to provide a dedicated space for Self-Service and Self-Learning. </p><p>All articles are work-in-progress and are being updated as required.</p><p>Additionally, we strive to make the documentation easy to understand for everyone. Where possible, we use plain English that can be understood easily as well as screenshots, gifs and videos to visualize the guidance.</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="structure">Structure</h2><p>The Knowledge Hub is divided into categories. </p><p>On the main level, you can choose your <strong>TeamViewer product or service</strong> such as e.g., <em>TeamViewer</em> or <em>Assist AR</em>. </p><p>When going deeper into the structure, you´ll get into more specific sub-categories for the chosen TeamViewer product such as e.g., <em>Installation, Licensing </em>or<em> SSO</em>.</p><p><strong>ℹ️ Good to know</strong>: We ordered all articles in a logical structure that guides you through your TeamViewer journey.</p><p><br></p><h3 data-id="-2"></h3><h2 data-id="navigation">Navigation</h2><p>You can read all articles in a<strong> book-like order</strong> by clicking <strong>Next</strong> (and <strong>Previous</strong>) at the bottom of each article 📖</p><p>🔀 Alternatively, you can navigate directly via the<strong> tree structure on the left</strong> to specific articles or particular (sub-)categories. You can open categories easily by clicking on the arrows next to their name and diving deeper into the structure.</p><p>👈️The <strong>left menu</strong> shows you all <strong>available product documentation</strong> that you can explore at your own pace and interest.</p><p>👉️ The <strong>right menu</strong> is the <strong>Table of Content</strong> per article and helps you to navigate within the article quickly. Here you can also decide in which language you want to read the article.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/3W8DRDEPSY69/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/3W8DRDEPSY69/image.png" alt="image.png" height="850" width="1543" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-3"></h3><h2 data-id="search">Search</h2><p>Additionally to browsing for the right information, you can use the <strong>built-in search engine</strong> of our Knowledge Hub to look for the right article.</p><p>Using the search is simple: Click on the magnifying glass in the header [<span class="safeEmoji nativeEmoji">🔍️</span>], type in a search term and press <strong>Enter</strong>. On the result page, you will find some suggestions for articles.</p><p><br></p><h3 data-id="-4"></h3><h2 data-id="reading-the-articles">Reading the articles</h2><p>Each article starts with information about <strong>who this article applies to</strong> based on technical parameters such as operating system usage or licensing plans to help you find relevant content.</p><p>The article will then give you all information to understand a feature, function, or service and use it properly. Depending on the topic, we select from a variety of explanation methods with the goal of having clear and concise documentation.</p><p>🔄 The TeamViewer Team <strong>updates and extends the documentation ongoingly </strong>based on product development and feedback from our community to guarantee the best possible learning experience for you.</p><h3 data-id="-5"></h3><p><br></p><h2 data-id="sharing-content">Sharing content </h2><p>You are welcome to share our articles with everyone. </p><p>If you want to share a specific <strong>category</strong> with your colleagues, open its first article and share this URL. Your colleagues can then work through the following series of articles independently.</p><p>For sharing <strong>single articles</strong>, you can share their URL directly. By clicking on a chapter within the <strong>Table of Content</strong> on the right, you can create anchor links that lead directly to the correct spot in the article.</p> </article> </main>
