Reset Two-Factor Authentication on company members - TeamViewer Support
<main> <article class="userContent"> <p><br></p><h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer license administrators.</em></p></div></div><p>If a company member has lost access to their account (lost smartphone, issues with authentication app), you can reset TFA for this user.</p><p>At the next login, the user will be prompted to set up TFA on their account, as described here:</p><p>📄 <a href="https://community.teamviewer.com/English/kb/articles/4711-set-up-your-teamviewer-account-if-two-factor-authentication-is-enforced" rel="nofollow noreferrer ugc">Set up your TeamViewer Account if Two-Factor Authentication is enforced</a></p><h4 data-id="-1"></h4><p><br></p><h3 data-id="-2"></h3><h2 data-id="reset-two-factor-authentication">Reset Two-Factor Authentication</h2><h3 data-id="step-1%3A-make-sure-two-factor-authentication-enforcement-is-enabled">Step 1: Make sure Two-Factor Authentication enforcement is enabled</h3><p>Before resetting Two-Factor Authentication on the user's account, you need to make sure that <strong>Two-Factor Authentication enforcement is enabled</strong> on their account.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/42GH2KIND0M0/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/42GH2KIND0M0/image.png" alt="image.png" height="566" width="1064" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="step-2%3A-deactivate-two-factor-authentication">Step 2: Deactivate Two-Factor Authentication</h3><p>Now, <strong>deactivate Two-Factor Authentication</strong> by using the <strong>Deactivate TFA</strong> button in the user management menu:</p><div class="js-embed embedResponsive" data-embedjson="{"height":150,"width":200,"photoUrl":"https:\/\/i.ytimg.com\/vi\/faabGoA7RZ4\/hqdefault.jpg","videoID":"faabGoA7RZ4","showRelated":false,"url":"https:\/\/youtu.be\/faabGoA7RZ4","embedType":"youtube","name":"Reset Two Factor Authentication for company members","frameSrc":"https:\/\/www.youtube.com\/embed\/faabGoA7RZ4?feature=oembed&autoplay=1"}"> <a href="https://youtu.be/faabGoA7RZ4" rel="nofollow noreferrer ugc"> https://youtu.be/faabGoA7RZ4 </a> </div><p><br></p><p>🔀 Alternatively, you can follow the step-by-step guide below:</p><p>1) <strong>Select</strong> the users on which TFA needs to be reset.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/JFHFHL9QMK2X/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/JFHFHL9QMK2X/image.png" alt="image.png" height="572" width="1073" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>2) Click the <strong>🔧 Edit button</strong> (wrench icon) and select <strong>Deactivate TFA</strong>. </p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/70I3YL15RX5G/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/70I3YL15RX5G/image.png" alt="image.png" height="564" width="713" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>3) Confirm by selecting <strong>Deactivate</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/19WO5X36PJC1/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/19WO5X36PJC1/image.png" alt="image.png" height="205" width="644" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p> </article> </main>
