If a company member has lost access to their account (lost smartphone, issues with authentication app), you can reset TFA for this user.
At the next login, the user will be prompted to set up TFA on their account, as described here:
📄 Set up your TeamViewer Account if Two-Factor Authentication is enforced
This article applies to all TeamViewer (Classic) license administrators.
Reset Two-Factor Authentication
Step 1: Make sure Two-Factor Authentication enforcement is enabled
Before resetting Two-Factor Authentication on the user's account, you need to make sure that Two-Factor Authentication enforcement is enabled on their account.
Step 2: Deactivate Two-Factor Authentication
Now, deactivate Two-Factor Authentication by using the Deactivate TFA button in the user management menu:
1. Select the users on which TFA needs to be reset.
2. Click the 🔧 Edit button (wrench icon) and select Deactivate TFA.
3. Confirm by selecting Deactivate.