/* * These styles apply ONLY to the header and footer assets. */ .xf-footer-general__logo { padding-left: .4rem; padding-right: .4rem } @media(min-width:769px)and (max-width:1200px) { .xf-footer-general__logo { padding-left: .8rem; padding-right: .8rem } } @media(min-width:1201px) { .xf-footer-general__logo { padding-left: 1.2rem; padding-right: 1.2rem } } .cmp-container--in-grid { padding-left: 1.2rem; padding-right: 1.2rem } @media(min-width:769px)and (max-width:1200px) { .cmp-container--in-grid { padding-left: 2.2rem; padding-right: 2.2rem } } @media(min-width:1201px) { .cmp-container--in-grid { padding-left: 4.8rem; padding-right: 4.8rem } } @media(min-width:1440px) { .cmp-container--in-grid { clear: both!important; float: none!important; margin-left: auto!important; margin-right: auto!important; max-width: 134.4rem } } .cmp-container--fullwidth { margin-left: 0!important; margin-right: 0!important; padding-left: 0; padding-right: 0 } .cmp-container--spacing-bottom { margin-bottom: 8rem } @media(min-width:769px) { .cmp-container--spacing-bottom { margin-bottom: 12rem } } @media(min-width:1201px) { .cmp-container--spacing-bottom { margin-bottom: 16rem } } .cmp-container--half-spacing-bottom { margin-bottom: 2.4rem } @media(min-width:1201px) { .cmp-container--half-spacing-bottom { margin-bottom: 3.2rem } } .cmp-container--background-light>.cmp-container { background-color: #f7f7f7 } .cmp-container--background-dark>.cmp-container { background-color: #050a52; color: #fff } .cmp-container--background-dark>.cmp-container a, .cmp-container--background-dark>.cmp-container h1, .cmp-container--background-dark>.cmp-container h2, .cmp-container--background-dark>.cmp-container h3, .cmp-container--background-dark>.cmp-container h4, .cmp-container--background-dark>.cmp-container h5 { color: inherit } .cmp-container--border>.cmp-container { border-radius: .8rem } .cmp-container--in-grid .cmp-container--background>.cmp-container { margin-left: .4rem; margin-right: .4rem; padding: 1.2rem .8rem } @media(min-width:769px)and (max-width:1200px) { .cmp-container--in-grid .cmp-container--background>.cmp-container { margin-left: .8rem; margin-right: .8rem } } @media(min-width:1201px) { .cmp-container--in-grid .cmp-container--background>.cmp-container { margin-left: 1.2rem; margin-right: 1.2rem } } @media(min-width:769px)and (max-width:1200px) { .cmp-container--in-grid .cmp-container--background>.cmp-container { padding: 2.2rem 1.4rem } } @media(min-width:1201px) { .cmp-container--in-grid .cmp-container--background>.cmp-container { padding: 4.8rem 3.6rem } } @media(min-width:1440px) { .cmp-container--in-grid .cmp-container--background>.cmp-container { margin-left: 1.2rem!important; margin-right: 1.2rem!important } } .cmp-container--background>.cmp-container--fullwidth { padding-bottom: 1.2rem; padding-top: 1.2rem } @media(min-width:769px)and (max-width:1200px) { .cmp-container--background>.cmp-container--fullwidth { padding-bottom: 2.2rem; padding-top: 2.2rem } } @media(min-width:1201px) { .cmp-container--background>.cmp-container--fullwidth { padding-bottom: 4.8rem; padding-top: 4.8rem } } .xf-footer-general__content { background-color: #050a52; padding-bottom: 2rem; padding-top: 4.8rem } .xf-footer-general__content>.cmp-container { position: relative } .xf-footer-general__primary-content { padding-left: .4rem; padding-right: .4rem } @media(min-width:769px)and (max-width:1200px) { .xf-footer-general__primary-content { padding-left: .8rem; padding-right: .8rem } } @media(min-width:1201px) { .xf-footer-general__primary-content { padding-left: 1.2rem; padding-right: 1.2rem } } @media(min-width:1400px) { .xf-footer-general__primary-content>.cmp-container { display: grid; grid-template: 5.7rem auto/1fr 2fr; grid-template-areas: "logo sitemap" "regionselector sitemap" } .xf-footer-general__primary-content { padding-top: 1.6rem } } .xf-footer-general__logo { margin-bottom: 3.2rem; padding: 0 } .xf-footer-general__logo .cmp-image__image { border-radius: unset; height: 1.5rem; width: auto } .xf-footer-general__logo .cmp-image__link { display: block } @media(min-width:1400px) { .xf-footer-general__logo { grid-area: logo } } .xf-footer-general__regionselector .cmp-regionselector-trigger { align-items: center; background: unset; border: unset; color: #fff; cursor: pointer; display: flex; font-size: 14px; font-weight: 700; padding: 0 } .xf-footer-general__regionselector .cmp-regionselector-trigger__icon { stroke: currentColor; height: 2.4rem; margin-right: .8rem; width: 2.4rem } .xf-footer-general__regionselector .cmp-regionselector-trigger__icon path { stroke-width: 5 } .xf-footer-general__regionselector .cmp-regionselector-trigger__label { align-items: center; display: flex } .xf-footer-general__regionselector .cmp-regionselector-trigger__label:after { border-bottom: .2rem solid #fff; border-right: .2rem solid #fff; content: ""; display: inline-block; height: .8rem; margin-left: .8rem; transform: rotate(45deg) translateY(-.4rem); width: .8rem } @media(min-width:1400px) { .xf-footer-general__regionselector { grid-area: regionselector } } .xf-footer-general__sitemap { padding-top: 1.2rem } .xf-footer-general__sitemap .cmp-sitemap { font-size: 14px } .xf-footer-general__sitemap .cmp-sitemap__group { grid-column-gap: .5rem; display: grid; grid-template-columns: 1fr 1fr } @media(min-width:769px) { .xf-footer-general__sitemap .cmp-sitemap__group { grid-gap: 4rem 1.6rem; grid-template-columns: repeat(4, 1fr) } } .xf-footer-general__sitemap .cmp-sitemap__item-label { color: #fff; display: block; font-weight: 700; margin-top: 4rem; text-decoration: none } @media(min-width:1400px) { .xf-footer-general__sitemap .cmp-sitemap__item-label { margin-top: 0 } } .xf-footer-general__sitemap .cmp-sitemap__linkicon { fill: currentColor; flex-shrink: 0; height: 1.2em; margin-top: .2em; opacity: 0 } @media(max-width:768px) { .xf-footer-general__sitemap .cmp-sitemap__linkicon { display: none } } .xf-footer-general__sitemap .cmp-sitemap__listitem-link { grid-gap: .8rem; color: #c4c4c4; display: flex; padding-bottom: .6rem; padding-top: .6rem; text-decoration: none } .xf-footer-general__sitemap .cmp-sitemap__listitem-link:hover { color: #fff } .xf-footer-general__sitemap .cmp-sitemap__listitem-link:hover .cmp-sitemap__linkicon { opacity: 1 } @media(min-width:1400px) { .xf-footer-general__sitemap { grid-area: sitemap; padding-top: 0 } } .xf-footer-general__social-content { margin-top: 4.8rem; padding-left: .4rem; padding-right: .4rem } @media(min-width:769px)and (max-width:1200px) { .xf-footer-general__social-content { padding-left: .8rem; padding-right: .8rem } } @media(min-width:1201px) { .xf-footer-general__social-content { padding-left: 1.2rem; padding-right: 1.2rem } } .xf-footer-general__social-content>.cmp-container { grid-gap: .8rem; display: flex } .xf-footer-general__social-icon { padding: 0 } .xf-footer-general__social-icon .cmp-image__link { align-items: center; background-color: hsla(0, 0%, 100%, .1); border-radius: .8rem; box-sizing: border-box; display: flex; height: 2.5rem; justify-content: center; padding: .6rem; width: 2.5rem } .xf-footer-general__social-icon .cmp-image__link:hover { background-color: hsla(0, 0%, 100%, .2) } .xf-footer-general__social-icon .cmp-image__image { border-radius: unset; height: auto; max-height: 100%; max-width: 100%; width: auto } .xf-footer-general__legal-content { border-top: .1rem solid #1f38b0; box-sizing: border-box; font-size: 14px; margin-left: .4rem; margin-right: .4rem; margin-top: 4.8rem; padding-top: 2rem } @media(min-width:769px)and (max-width:1200px) { .xf-footer-general__legal-content { margin-left: .8rem; margin-right: .8rem } } @media(min-width:1201px) { .xf-footer-general__legal-content { margin-left: 1.2rem; margin-right: 1.2rem } } @media(min-width:1400px) { .xf-footer-general__legal-content { margin-top: 0rem } } .xf-footer-general__legal-navigation { color: #c4c4c4 } @media(min-width:769px) { .xf-footer-general__legal-navigation, .xf-footer-general__legal-navigation .cmp-navigation__group { grid-gap: 1.8rem; display: flex } } .xf-footer-general__legal-navigation .cmp-navigation__cookiesetting, .xf-footer-general__legal-navigation .cmp-navigation__item-link { color: inherit; display: block; padding-bottom: .6rem; padding-top: .6rem; text-decoration: none } .xf-footer-general__legal-navigation .cmp-navigation__cookiesetting:hover, .xf-footer-general__legal-navigation .cmp-navigation__item-link:hover { color: #fff } .xf-footer-general__legal-text { color: #c4c4c4; font-size: 14px; padding: 2rem 0 .8rem } .xf-footer-general__legal-text a { color: inherit } .xf-footer-general { bottom: 0; position: absolute; top: 100%; width: 100% } .xf-footer-general__primary-content--campaign { padding-top: unset } @media(min-width:769px) { .xf-footer-general__social-content--campaign { margin-top: 0; padding: 0; position: absolute; right: 3rem; top: 0 } } @media(min-width:1201px) { .xf-footer-general__social-content--campaign { right: 6rem } } .xf-footer-general__primary-content--campaign-minified { margin-top: -1.6rem; padding-top: unset } @media(min-width:769px) { .xf-footer-general__legal-content--campaign-minified { margin-top: 3rem; padding-top: 1.4rem } .xf-footer-general__social-content--campaign-minified { margin-top: 0; padding: 0; position: absolute; right: 3rem; top: -.8rem } } @media(min-width:1201px) { .xf-footer-general__social-content--campaign-minified { right: 6rem } } @media(min-width:1400px) { .xf-footer-general__legal-content--campaign-minified, .xf-footer-general__primary-content--campaign-minified { float: left } .xf-footer-general__primary-content--campaign-minified>.cmp-container { display: block } .xf-footer-general__legal-content--campaign-minified { border-top: unset; margin-bottom: .4rem; margin-left: 5.6rem; margin-top: -2.1rem; padding-top: unset } .xf-footer-general__social-content--campaign-minified { top: -2.4rem } } .xf-footer-general--campaign { bottom: 0; position: absolute; top: 100%; width: 100% } .xf-footer-general__content { box-sizing: border-box; font-family: inherit; min-height: 8.8rem } .xf-footer-general__content ul { list-style: none; margin: 0; padding: 0 } @media(min-width:769px) { .xf-footer-general__primary-content--campaign-minified { min-height: 2.4rem } } .xf-footer-general__regionselector .cmp-regionselector, .xf-footer-general__regionselector .cmp-regionselector-trigger { display: none } /*# sourceMappingURL=styles.css.map */

TeamViewer (Classic)

Reset Two-Factor Authentication on company members

If a company member has lost access to their account (lost smartphone, issues with authentication app), you can reset TFA for this user.

At the next login, the user will be prompted to set up TFA on their account, as described here:

📄 Set up your TeamViewer Account if Two-Factor Authentication is enforced

This article applies to all TeamViewer (Classic) license administrators.

Reset Two-Factor Authentication

Step 1: Make sure Two-Factor Authentication enforcement is enabled

Before resetting Two-Factor Authentication on the user's account, you need to make sure that Two-Factor Authentication enforcement is enabled on their account.

Step 2: Deactivate Two-Factor Authentication

Now, deactivate Two-Factor Authentication by using the Deactivate TFA button in the user management menu:

https://youtu.be/faabGoA7RZ4

1. Select the users on which TFA needs to be reset.

2. Click the 🔧 Edit button (wrench icon) and select Deactivate TFA.

3. Confirm by selecting Deactivate.