Remove Two-Factor Authentication from company members - TeamViewer Support
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<p><br></p><h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer license administrators.</em></p></div></div><p>If the situation requires it, you can remove Two-Factor Authentication from company members' accounts.</p><p>Once the removal has been completed, the next time the user logs in, they will be able to connect via e-mail and password only, without using TFA.</p><p><strong>⚠ We highly recommend all TeamViewer users enabling Two-Factor Authentication on their accounts.</strong></p><p><br></p><h3 data-id="-1"></h3><h2 data-id="remove-two-factor-authentication">Remove Two-Factor Authentication</h2><h3 data-id="step-1%3A-make-sure-two-factor-authentication-enforcement-is-disabled">Step 1: Make sure Two-Factor Authentication enforcement is disabled</h3><p>Before resetting Two-Factor Authentication on the user's account, you need to make sure that <strong>Two-Factor Authentication enforcement is disabled (Not enforced) </strong>on their account.</p><div class="embedExternal embedImage display-large float-none">
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<p>If Two-Factor Authentication enforcement is not disabled on their account, please check the article here on how to disable it:</p><h4 data-id="disable-two-factor-authentication-enforcement-from-company-members">📄 <a href="https://community.teamviewer.com/English/kb/articles/109256-disable-company-members-two-factor-authentication-enforcement" rel="nofollow noreferrer ugc">Disable Two-Factor-Authentication enforcement from company members</a></h4><p><br></p><h3 data-id="step-2%3A-deactivate-two-factor-authentication">Step 2: Deactivate Two-Factor Authentication</h3><p>Now, <strong>deactivate Two-Factor Authentication</strong> by using the <strong>Deactivate TFA</strong> button in the user management menu:</p><div class="js-embed embedResponsive" data-embedjson="{"height":150,"width":200,"photoUrl":"https:\/\/i.ytimg.com\/vi\/7z39BbA2-Sc\/hqdefault.jpg","videoID":"7z39BbA2-Sc","showRelated":false,"start":0,"url":"https:\/\/www.youtube.com\/watch?v=7z39BbA2-Sc","embedType":"youtube","name":"Remove Two Factor Authentication for company members","frameSrc":"https:\/\/www.youtube.com\/embed\/7z39BbA2-Sc?feature=oembed&autoplay=1"}">
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</div><p><br></p><p>🔀 Alternatively, you can follow the step-by-step guide below:</p><p>1) <strong>Select</strong> the users on which TFA needs to be removed.</p><div class="embedExternal embedImage display-large float-none">
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<p>2) Click the <strong>🔧 Edit button</strong> (wrench icon) and select <strong>Deactivate TFA</strong>.</p><div class="embedExternal embedImage display-large float-none">
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<p>3) Confirm by selecting <strong>Deactivate</strong>.</p><div class="embedExternal embedImage display-large float-none">
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