Remove Two-Factor Authentication from company members - TeamViewer Support
<main> <article class="userContent"> <p><br></p><h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer license administrators.</em></p></div></div><p>If the situation requires it, you can remove Two-Factor Authentication from company members' accounts.</p><p>Once the removal has been completed, the next time the user logs in, they will be able to connect via e-mail and password only, without using TFA.</p><p><strong>⚠ We highly recommend all TeamViewer users enabling Two-Factor Authentication on their accounts.</strong></p><p><br></p><h3 data-id="-1"></h3><h2 data-id="remove-two-factor-authentication">Remove Two-Factor Authentication</h2><h3 data-id="step-1%3A-make-sure-two-factor-authentication-enforcement-is-disabled">Step 1: Make sure Two-Factor Authentication enforcement is disabled</h3><p>Before resetting Two-Factor Authentication on the user's account, you need to make sure that <strong>Two-Factor Authentication enforcement is disabled (Not enforced) </strong>on their account.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/BBDUD5XW2VIR/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/BBDUD5XW2VIR/image.png" alt="image.png" height="574" width="1072" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>If Two-Factor Authentication enforcement is not disabled on their account, please check the article here on how to disable it:</p><h4 data-id="disable-two-factor-authentication-enforcement-from-company-members">📄 <a href="https://community.teamviewer.com/English/kb/articles/109256-disable-company-members-two-factor-authentication-enforcement" rel="nofollow noreferrer ugc">Disable Two-Factor-Authentication enforcement from company members</a></h4><p><br></p><h3 data-id="step-2%3A-deactivate-two-factor-authentication">Step 2: Deactivate Two-Factor Authentication</h3><p>Now, <strong>deactivate Two-Factor Authentication</strong> by using the <strong>Deactivate TFA</strong> button in the user management menu:</p><div class="js-embed embedResponsive" data-embedjson="{"height":150,"width":200,"photoUrl":"https:\/\/i.ytimg.com\/vi\/7z39BbA2-Sc\/hqdefault.jpg","videoID":"7z39BbA2-Sc","showRelated":false,"start":0,"url":"https:\/\/www.youtube.com\/watch?v=7z39BbA2-Sc","embedType":"youtube","name":"Remove Two Factor Authentication for company members","frameSrc":"https:\/\/www.youtube.com\/embed\/7z39BbA2-Sc?feature=oembed&autoplay=1"}"> <a href="https://www.youtube.com/watch?v=7z39BbA2-Sc" rel="nofollow noreferrer ugc"> https://www.youtube.com/watch?v=7z39BbA2-Sc </a> </div><p><br></p><p>🔀 Alternatively, you can follow the step-by-step guide below:</p><p>1) <strong>Select</strong> the users on which TFA needs to be removed.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/4YH19M9LY7ZR/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/4YH19M9LY7ZR/image.png" alt="image.png" height="570" width="1085" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>2) Click the <strong>🔧 Edit button</strong> (wrench icon) and select <strong>Deactivate TFA</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/70I3YL15RX5G/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/70I3YL15RX5G/image.png" alt="image.png" height="564" width="713" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>3) Confirm by selecting <strong>Deactivate</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/5Y6FPEGHUHLW/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/5Y6FPEGHUHLW/image.png" alt="image.png" height="205" width="644" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p> </article> </main>
