Distribute your Tensor license - TeamViewer Support
<main> <article class="userContent"> <p><br></p><p><code class="code codeInline" spellcheck="false" tabindex="0">💬 In this article, you'll learn how to split your Tensor license.</code></p><p><br></p><h3></h3><h2 data-id="general">General </h2><p>Companies that have multiple Tensor licenses (because they have subsidiaries or use a franchising model) can <strong>split their Tensor license </strong>across different entities/departments and can <strong>distribute their Tensor license </strong>to the lower entities<em> </em>as needed <strong>via Multitenancy</strong>.</p><p>ℹ These lower entities can work completely independently from one another.</p><p>This functionality allows companies to manage all their Tensor contracts via the Organization level with one single license.</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="consolidate-your-tensor-licenses">Consolidate your Tensor licenses</h2><h3 data-id="step-1%3A-move-your-tensor-license-into-multitenancy">Step 1: Move your Tensor license into Multitenancy</h3><p>First, the Tensor license needs to be moved into Multitenancy.</p><p>⚠<strong>Important note: </strong>To perform this action, you first have to create an Organization. If you haven't done this yet, please check our article here: 📄 <a href="https://community.teamviewer.com/English/kb/articles/105392-multitenancy#create-an-organization" rel="nofollow noreferrer ugc">Create an organization </a></p><p>1) On the left navigation menu, select <strong>Company Administration</strong></p><p>2) Click on <strong>Licenses</strong></p><p>3) Hover over the license you want to move, click on the three dots <strong>(⋮), </strong>and select <strong>Move license</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/FW2168V217FB/2022-03-03-16-35-36-window.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/FW2168V217FB/2022-03-03-16-35-36-window.png" alt="2022-03-03 16_35_36-Window.png" height="373" width="1591" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>📌<strong>Note:</strong> Only the following Tensor licenses can be moved: Basic, Pro, Unlimited.</p><p>4) Tick the box <strong>I am aware that this process cannot be undone! </strong>and click on <strong>Move license</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/KMACPMC1UD5Q/2022-03-03-16-36-06-window.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/KMACPMC1UD5Q/2022-03-03-16-36-06-window.png" alt="2022-03-03 16_36_06-Window.png" height="495" width="602" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>5) You will be notified that your license has been successfully transferred to Multitenancy.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/KTBJLMNAAWLC/2022-03-14-07-39-05-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/KTBJLMNAAWLC/2022-03-14-07-39-05-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" alt="2022-03-14 07_39_05-TeamViewer Management Console - [InPrivate] - Microsoft​ Edge.png" height="40" width="660" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="step-2%3A-manage-the-number-of-agents-per-company-profile">Step 2: Manage the number of Agents per company profile</h3><p>You can increase and reduce the number of Agents across all company profiles within Multitenancy.</p><p><strong>Reduce the number of agents of a company profile:</strong></p><p>1) Access the license by clicking on <strong>Multitenancy</strong>, and click the ✏ <strong>Edit icon </strong>of the company profile you want to remove agents.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/DAMCGL02NUP9/2022-03-14-07-55-36-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/DAMCGL02NUP9/2022-03-14-07-55-36-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" alt="2022-03-14 07_55_36-TeamViewer Management Console - [InPrivate] - Microsoft​ Edge.png" height="345" width="865" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>You will see an overview of the license with all its Agents and Management Devices.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/DV4CAU9LPRPR/2022-03-14-07-56-20-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/DV4CAU9LPRPR/2022-03-14-07-56-20-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" alt="2022-03-14 07_56_20-TeamViewer Management Console - [InPrivate] - Microsoft​ Edge.png" height="291" width="1160" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>2) Click e.g. onto the <strong>number of agents</strong> to "free up" agents.</p><p>📌<strong>Note:</strong> This works analogically for Managed Devices.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/91BXPV4H9MS6/2022-03-14-07-56-45-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/91BXPV4H9MS6/2022-03-14-07-56-45-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" alt="2022-03-14 07_56_45-TeamViewer Management Console - [InPrivate] - Microsoft​ Edge.png" height="206" width="783" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p><strong>Increase the number of agents of a company profile:</strong></p><p>1) Access the other license by clicking on <strong>Multitenancy</strong>, and click the ✏ <strong>Edit icon </strong>of the company profile you want to add agents.</p><p>2) Click on <strong>No assignment</strong> and select how many agents you need in this company profile. </p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/CEPTXR8XNM1J/2022-03-14-09-59-25-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/CEPTXR8XNM1J/2022-03-14-09-59-25-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" alt="2022-03-14 09_59_25-TeamViewer Management Console - [InPrivate] - Microsoft​ Edge.png" height="268" width="1219" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>The minimum number of agents that can be provided depends on the license (5 for Basic, 10 for Pro, and 15 for Unlimited).</p><p>ℹ Once a subsidiary company profile has received Agents and Managed Devices this way, it cannot be removed from the Multitenancy organization anymore. Furthermore, removing the split license from the organization is currently not possible, either. </p><p><br></p><p><code class="code codeInline" spellcheck="false" tabindex="0">💬 You can manage users in your Organization via Super users. Click <strong>Next </strong>below to learn all about Super users.</code></p> </article> </main>
