Distribute your Tensor license - TeamViewer Support
<main> <article class="userContent"> <p><br></p><h3></h3><h2 data-id="general">General </h2><p>Companies that have multiple Tensor licenses (because they have subsidiaries or use a franchising model) can <strong>split their Tensor license </strong>across different entities/departments and can <strong>distribute their Tensor license </strong>to the lower entities<em> </em>as needed <strong>via Multitenancy</strong>.</p><p>ℹ These lower entities can work completely independently from one another.</p><p>This functionality allows companies to manage all their Tensor contracts via the Organization level with one single license.</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="consolidate-your-tensor-licenses">Consolidate your Tensor licenses</h2><h3 data-id="step-1%3A-move-your-tensor-license-into-multitenancy">Step 1: Move your Tensor license into Multitenancy</h3><p>First, the Tensor license needs to be moved into Multitenancy.</p><p>⚠<strong>Important note: </strong>To perform this action, you first have to create an Organization. If you haven't done this yet, please check our article here: 📄 <a href="https://community.teamviewer.com/English/kb/articles/105392-multitenancy#create-an-organization" rel="nofollow noreferrer ugc">Create an organization </a></p><p>1) On the left navigation menu, select <strong>Company Administration</strong></p><p>2) Click on <strong>Licenses</strong></p><p>3) Hover over the license you want to move, click on the three dots <strong>(⋮), </strong>and select <strong>Move license</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/BETVMDS129K6/2022-05-23-11-21-38-window.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/BETVMDS129K6/2022-05-23-11-21-38-window.png" alt="2022-05-23 11_21_38-Window.png" height="534" width="1508" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>📌<strong>Note:</strong> Only the following Tensor licenses can be moved: Basic, Pro, Unlimited.</p><p>4) Tick the box <strong>I am aware that this process cannot be undone! </strong>and click on <strong>Move license</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/5IXZSZI8FX2T/2022-05-23-11-22-50-window.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/5IXZSZI8FX2T/2022-05-23-11-22-50-window.png" alt="2022-05-23 11_22_50-Window.png" height="498" width="604" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>5) You will be notified that your license has been successfully transferred to Multitenancy.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/KTBJLMNAAWLC/2022-03-14-07-39-05-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/KTBJLMNAAWLC/2022-03-14-07-39-05-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" alt="2022-03-14 07_39_05-TeamViewer Management Console - [InPrivate] - Microsoft Edge.png" height="40" width="660" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="step-2%3A-manage-the-number-of-agents-per-company-profile">Step 2: Manage the number of Agents per company profile</h3><p>You can increase and reduce the number of Agents across all company profiles within Multitenancy.</p><p><strong>Reduce the number of agents of a company profile:</strong></p><p>1) Access the license by clicking on <strong>Multitenancy</strong>, and click the ✏ <strong>Edit icon </strong>of the company profile you want to remove agents.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/M640EJPUMRKS/2022-05-24-10-57-41-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/M640EJPUMRKS/2022-05-24-10-57-41-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" alt="2022-05-24 10_57_41-TeamViewer Management Console - [InPrivate] - Microsoft Edge.png" height="447" width="1309" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>You will see an overview of the license with all its Agents and Management Devices.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/X4O3AQ0TDHUQ/2022-05-24-10-57-59-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/X4O3AQ0TDHUQ/2022-05-24-10-57-59-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" alt="2022-05-24 10_57_59-TeamViewer Management Console - [InPrivate] - Microsoft Edge.png" height="419" width="1300" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>2) Click e.g. onto the <strong>number of agents</strong> to "free up" agents.</p><p>📌<strong>Note:</strong> This works analogically for Managed Devices.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/4EAOU82I0LHZ/2022-05-24-10-58-27-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/4EAOU82I0LHZ/2022-05-24-10-58-27-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" alt="2022-05-24 10_58_27-TeamViewer Management Console - [InPrivate] - Microsoft Edge.png" height="207" width="874" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p><strong>Increase the number of agents of a company profile:</strong></p><p>1) Access the other license by clicking on <strong>Multitenancy</strong>, and click the ✏ <strong>Edit icon </strong>of the company profile you want to add agents.</p><p>2) Click on <strong>No assignment</strong> and select how many agents you need in this company profile. </p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/PY1JTOUNJ7WA/2022-05-24-10-58-54-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/PY1JTOUNJ7WA/2022-05-24-10-58-54-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" alt="2022-05-24 10_58_54-TeamViewer Management Console - [InPrivate] - Microsoft Edge.png" height="204" width="881" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>The minimum number of agents that can be provided depends on the license (5 for Basic, 10 for Pro, and 15 for Unlimited).</p><p>ℹ Once a subsidiary company profile has received Agents and Managed Devices this way, it cannot be removed from the Multitenancy organization anymore. Furthermore, removing the split license from the organization is currently not possible, either.</p><p><br></p><h3 data-id="-2"></h3><h2 data-id="revoke-an-assigned-license-from-your-company">Revoke an assigned license from your company</h2><p>To revoke an assigned license from your company, please follow the instructions below:</p><p>1) On the left navigation menu, select <strong>Multitenancy</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/UL1N42JHV7M9/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/UL1N42JHV7M9/image.png" alt="image.png" height="213" width="260" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>2) Hover the mouse over the company and click the <strong>Edit button (✏)</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/B6ICKOKMFUF0/2022-05-24-10-57-41-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/B6ICKOKMFUF0/2022-05-24-10-57-41-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" alt="2022-05-24 10_57_41-TeamViewer Management Console - [InPrivate] - Microsoft Edge.png" height="447" width="1309" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>3) Select <strong>License administration</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/KUR2XXQVVFWV/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/KUR2XXQVVFWV/image.png" alt="image.png" height="234" width="422" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>4) Hover the mouse over the license and click the <strong>Revoke License button</strong></p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/201WC8GHXTW5/2022-05-24-11-00-25-window.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/201WC8GHXTW5/2022-05-24-11-00-25-window.png" alt="2022-05-24 11_00_25-Window.png" height="440" width="399" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p>5) You will be prompted to confirm the deletion. Tick the awareness box and click <strong>Revoke License</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/NFO21ODGLUDI/2022-05-24-11-01-23-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/NFO21ODGLUDI/2022-05-24-11-01-23-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" alt="2022-05-24 11_01_23-TeamViewer Management Console - [InPrivate] - Microsoft Edge.png" height="543" width="602" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-3"></h3><h2 data-id="remove-a-company-from-multitenancy">Remove a company from Multitenancy</h2><p>1) On the left navigation menu, select <strong>Multitenancy</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/1P3E4F4GSBIJ/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/1P3E4F4GSBIJ/image.png" alt="image.png" height="213" width="260" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>2) Hover the mouse over the company and click the <strong>Edit button (✏)</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/B6ICKOKMFUF0/2022-05-24-10-57-41-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/B6ICKOKMFUF0/2022-05-24-10-57-41-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" alt="2022-05-24 10_57_41-TeamViewer Management Console - [InPrivate] - Microsoft Edge.png" height="447" width="1309" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>3) Select <strong>License administration</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/KUR2XXQVVFWV/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/KUR2XXQVVFWV/image.png" alt="image.png" height="234" width="422" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>4) Over your Multitenancy dashboard, click <strong>Remove</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/N7CK40F6CTMK/2022-05-24-11-02-02-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/N7CK40F6CTMK/2022-05-24-11-02-02-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" alt="2022-05-24 11_02_02-TeamViewer Management Console - [InPrivate] - Microsoft Edge.png" height="380" width="879" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>📌<strong>Note:</strong> If organization licenses are still assigned to your company, you won't be able to remove it. Make sure to first revoke all licenses from the company, as explained <a href="https://community.teamviewer.com/English/kb/articles/109378-will-be-added-to-distribute-your-tensor-license#revoke-an-assigned-license-from-your-company" rel="nofollow noreferrer ugc">in the chapter above</a>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/WJW9TI9Y0DYZ/2022-05-24-10-59-55-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/WJW9TI9Y0DYZ/2022-05-24-10-59-55-teamviewer-management-console-5binprivate-5d-microsoft-e2-80-8b-edge.png" alt="2022-05-24 10_59_55-TeamViewer Management Console - [InPrivate] - Microsoft Edge.png" height="421" width="886" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p> </article> </main>
