Remote control an Android device via attended access - TeamViewer Support
<main> <article class="userContent"> <p><br></p><h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to Android and Chromebook users and free or licensed users with MDS (Mobile device support).</em></p></div></div><p>With TeamViewer, it is possible to connect and remotely support Android devices from another mobile device. Below, we'll explain how to connect and <strong>remotely control an Android device with confirmation (attended access)</strong>.</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="setup">Setup</h2><h3 data-id="on-the-local-device">On the local device</h3><p>On the local device (the device connecting to the Android device), you must download and install the <strong>TeamViewer Remote Control</strong> app.</p><p>📌<strong>Note: </strong>You can download it from the Play Store or the App Store.</p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/N58OTPBMP566/install-tv-rc.gif" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/N58OTPBMP566/install-tv-rc.gif" alt="Install TV RC.gif" height="426" width="240" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="on-the-remote-android-device">On the remote Android device</h3><p>On the remote Android device (the device receiving the connection), you must download and install the <strong>TeamViewer QuickSupport </strong>app and <strong>allow</strong> the app to <strong>display over other apps</strong>.</p><p>📌<strong>Note: </strong>You can download it from the Play Store or the App Store.</p><div class="embedExternal embedImage display-small float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/2JQTXRVOPACE/install-tv-qs.gif" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/2JQTXRVOPACE/install-tv-qs.gif" alt="Install TV QS.gif" height="1067" width="600" loading="lazy" data-display-size="small" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-2"></h3><h2 data-id="connect">Connect</h2><h3 data-id="step-1%3A-connect-to-the-android-device">Step 1: Connect to the Android device</h3><p>1) On the local device, open the <strong>TeamViewer Remote Control</strong> app on your local device and access the <strong>Connect</strong> menu</p><p>2) Enter the <strong>TeamViewer ID</strong> displayed on the <strong>remote Android </strong>device's <strong>QuickSupport</strong> interface</p><p>💡 <strong>Hint:</strong> You can also save the Android device in your Computers and Contacts list, so you don't have to manually enter the TeamViewer ID every time you connect. Please check <a href="https://community.teamviewer.com/English/kb/articles/109107-manage-your-teamviewer-account#add-a-computer-to-your-computers-contacts-list" rel="nofollow noreferrer ugc">this article</a> to learn how to proceed.</p><p>3) Press <strong>Remote Control</strong></p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/AUYAN28FX80W/connect-to-android.gif" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/AUYAN28FX80W/connect-to-android.gif" alt="Connect to Android.gif" height="426" width="240" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="step-2%3A-allow-the-connection-on-the-partner's-device">Step 2: Allow the connection on the partner's device</h3><p>A remote control confirmation will pop up on the remote Android's screen.</p><p>Select <strong>Allow</strong> to allow the remote control connection.</p><div class="embedExternal embedImage display-small float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/7C5TCFNJBBQB/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/7C5TCFNJBBQB/image.png" alt="image.png" height="869" width="393" loading="lazy" data-display-size="small" data-float="none"></img></a> </div> </div> <p>📌<strong>Note:</strong> Some devices will also ask you to start the screen recording. In this case, please select <strong>Start now</strong>.</p><div class="embedExternal embedImage display-small float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/32ZS35WXFT4J/screenshot-20220818-135734.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/32ZS35WXFT4J/screenshot-20220818-135734.png" alt="Screenshot_20220818-135734.png" height="2400" width="1080" loading="lazy" data-display-size="small" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="step-3%3A-you-are-now-connected!">Step 3: You are now connected!</h3><p>You are now connected to the Android device and can remotely control it.</p><div class="embedExternal embedImage display-small float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/Z24760TZRXOQ/screenshot-20220818-144508.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/Z24760TZRXOQ/screenshot-20220818-144508.png" alt="Screenshot_20220818-144508.png" height="2400" width="1080" loading="lazy" data-display-size="small" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-3"></h3><h2 data-id="compatibility">Compatibility</h2><p>If only screen-sharing is available when connecting to the Android device, the Android device might not be compatible with this technology.</p><p>To check which manufacturers are compatible with remote control, please check our article here: <a href="https://community.teamviewer.com/English/kb/articles/4730-supported-manufacturers-for-remotely-controlling-android-devices" rel="nofollow noreferrer ugc">Supported manufacturers for remotely controlling Android devices</a></p> </article> </main>
