Remote control via attended access - TeamViewer Support
<main> <article class="userContent"> <p>TeamViewer is an easy-to-use, secure remote control solution that enables you to access and control a remote computer from anywhere in the world. With TeamViewer’s attended access module <strong>QuickSupport</strong>, you can access the device of a trusted colleague, friend, or family member to help them with computer repairs and maintenance or to provide technical support.</p><p><br></p><h3></h3><h2 data-id="requirements">Requirements</h2><p>The supporter has the <a href="https://www.teamviewer.com/en/download/" rel="nofollow noreferrer ugc">TeamViewer full client</a> installed on their device and is <a href="https://community.teamviewer.com/English/kb/articles/109106-log-in-to-your-teamviewer-account" rel="nofollow noreferrer ugc">logged in to their TeamViewer account</a>.</p><p>The connection partner must be in front of their computer.</p><p><strong>📌Note:</strong></p><ul><li>The supporter = person providing technical support.</li><li>The connection partner = person receiving technical support.</li></ul><p><br></p><h3 data-id="-1"></h3><h2 data-id="how-to-remote-control-a-device-via-attended-access">How to remote control a device via attended access</h2><p>To remote control a device via attended access, please follow the instructions below:</p><ol><li>The supporter sends the connection partner the <strong>link to download the QuickSupport</strong>: <a href="https://www.teamviewer.com/en/info/quicksupport/" rel="nofollow noreferrer ugc">QuickSupport by TeamViewer</a>.<ul><li>💡<strong>Hint:</strong> License holders can create a <strong>custom QuickSupport</strong>. More info <a href="https://community.teamviewer.com/English/kb/articles/8627-create-your-custom-quicksupport" rel="nofollow noreferrer ugc">here</a>.</li></ul></li><li>The connection partner must <strong>open this link in their browser</strong>. The QuickSupport will download and appear in the <strong>Download folder</strong>. The connection partner must now <strong>open QuickSupport</strong>.</li><li>A <strong>TeamViewer ID and a password</strong> will appear on QuickSupport's interface. The connection partner must provide the supporter with the TeamViewer ID and password.</li><li>The supporter can now open <strong>TeamViewer</strong>, access the <strong>Remote Control</strong> menu, enter the <strong>connection partner's TeamViewer ID</strong> under <strong>Control Remote computer</strong> and click <strong>Connect</strong>.<ul><li><strong>📌Note: </strong>Make sure that the <strong>Remote control</strong> connection method is selected.</li></ul></li><li>A TeamViewer Authentication popup will appear. The supporter must enter the connection partner's password and click <strong>Log On</strong>.</li></ol><p>Steps 4 and 5 are also explained in the video below:</p><div class="js-embed embedResponsive" data-embedjson="{"height":113,"width":200,"photoUrl":"https:\/\/i.ytimg.com\/vi\/DKJ-sICmZFU\/hqdefault.jpg","videoID":"DKJ-sICmZFU","showRelated":false,"url":"https:\/\/youtu.be\/DKJ-sICmZFU","embedType":"youtube","name":"Connect via ID and password","frameSrc":"https:\/\/www.youtube.com\/embed\/DKJ-sICmZFU?feature=oembed&autoplay=1"}"> <a href="https://youtu.be/DKJ-sICmZFU" rel="nofollow noreferrer ugc"> https://youtu.be/DKJ-sICmZFU </a> </div><p>📌<strong>Note:</strong> Supporters helping their connections partners without admin rights and need to control Windows' <strong>User Access Control</strong>, please follow the instructions of the article below:</p><h3 data-id="control-uac-during-a-teamviewer-connection">📄 <a href="https://community.teamviewer.com/English/kb/articles/25595-control-uac-during-a-teamviewer-connection" rel="nofollow noreferrer ugc">Control UAC during a TeamViewer connection</a></h3> </article> </main>
