Recovery code for two-factor authentication - TeamViewer Support
<main> <article class="userContent"> <p><br></p><p>When activating two-factor authentication for your TeamViewer Account, you get an individual recovery code.</p><p>Store the recovery code in a safe place.</p><p>If you lose access to your mobile device or to the authenticator app on your device, the recovery code is your last resort to deactivate two-factor authentication.</p><p>Do not send the recovery code unencrypted via email since this could give an unauthorized user access to it. After deactivating two-factor authentication with the recovery code, you can always reactivate two-factor authentication for your user.</p><p>📌<strong>Notes: </strong></p><ul><li>Keep the recovery code in a safe place. The two-factor authentication can not be deactivated by TeamViewer. If you lose your recovery key, you will also lose access to all TeamViewer features where your account is needed.</li><li>Print more than one copy of your recovery code when setting up your two-factor authentication in case a copy gets lost or gets destroyed.</li></ul><p><br></p><h3></h3><h2 data-id="view-recovery-code">View recovery code</h2><p>The TeamViewer Management Console manages the recovery code. You need your TeamViewer Account credentials to access the Management Console.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/BWW9GHTKW0R8/recorvery-code.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/BWW9GHTKW0R8/recorvery-code.png" alt="recorvery-code.png" height="454" width="631" loading="lazy" data-display-size="large" data-float="none" srcset="https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=10/https://us.v-cdn.net/6032394/uploads/BWW9GHTKW0R8/recorvery-code.png 10w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=300/https://us.v-cdn.net/6032394/uploads/BWW9GHTKW0R8/recorvery-code.png 300w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=800/https://us.v-cdn.net/6032394/uploads/BWW9GHTKW0R8/recorvery-code.png 800w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=1200/https://us.v-cdn.net/6032394/uploads/BWW9GHTKW0R8/recorvery-code.png 1200w, https://us.v-cdn.net/cdn-cgi/image/fit=scale-down,width=1600/https://us.v-cdn.net/6032394/uploads/BWW9GHTKW0R8/recorvery-code.png 1600w, https://us.v-cdn.net/6032394/uploads/BWW9GHTKW0R8/recorvery-code.png"></img></a> </div> </div> <p>Example Recovery Code</p><ol><li>To log in to the <strong>Management Console</strong>, open <a href="https://login.teamviewer.com/" rel="nofollow noreferrer ugc">https://login.teamviewer.com/</a> and use your TeamViewer account credentials.</li><li>From the top menu click <strong>your user name </strong>➜ <strong>Edit profile</strong>.</li><li>The dialog Profile Settings opens.</li><li>Click <strong>General </strong>➜ <strong>View Recovery Code</strong>.</li></ol><p><br></p><h3 data-id="-1"></h3> </article> </main>
