You asked, we listened. Your top frequently asked questions about the all-new TeamViewer Remote, answered.
Where are my TeamViewer ID and password?
Your ID and password can now be found on TeamViewer Remote’s main interface, in the Get help section.
Find out more here: Where to find my ID and password?
How can I set up access without asking an end-user to log in?
You can set up unattended access (setting up access to a device when an end-user is not present on the remote side) without asking an end-user to log in by installing TeamViewer Host.
Follow the step-by-step guide on how to install TeamViewer Host and set up unattended access here:
How can I provide remote support to my end-users?
You can provide attended remote support (remote support when an end-user is present on the remote side) to an end-user by creating a session via TeamViewer Remote and sharing the session link with them via chat, WhatsApp, or email.
Find the full guide to creating and joining a session here:
Why should I use session links instead of my TeamViewer ID and password?
Session links provide you with a safer, easier way to connect. Sharing passwords is outdated; it is more secure to directly share a session link via chat, WhatsApp, or email.
What is the difference between the full TeamViewer Remote client and the TeamViewer Remote web app?
The full client is the complete version of TeamViewer Remote. It offers the full range of features and needs to be installed on your device to be used.
Download the full client here: https://www.teamviewer.com/en/download/
The web app is an online-only version of TeamViewer Remote. It offers outgoing connections the same experience as the full client on any web-enabled device.
Get started with https://web.teamviewer.com/
Can I still connect via IP or a device name?
No. Both the TeamViewer Remote full client and web app require a TeamViewer account to connect. Connecting to devices that exclusively accept LAN connections is not supported.
However, it is possible to
- use the classic TeamViewer full client for offline LAN connections
- use the TeamViewer Remote web app for online connections
offering the best of both worlds.
To connect in LAN mode with TeamViewer (Classic), please read this article.