Connection reports - TeamViewer Support
<main> <article class="userContent"> <p><br></p><p>With TeamViewer, incoming and outgoing connections from users within your company and to your managed devices can be logged in the <a href="https://login.teamviewer.com/LogOn" rel="nofollow noreferrer ugc">TeamViewer Management Console</a>.</p><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to users with Premium- or Corporate </em><a href="https://www.teamviewer.com/pricing/" rel="nofollow noreferrer ugc"><em>licenses</em></a><em>.</em></p></div></div><p><br></p><h3></h3><h2 data-id="accessing-connection-reports">Accessing Connection Reports</h2><p>To access connection reports, follow these steps:</p><ol><li>Open up the TeamViewer Management Console under <a href="https://login.teamviewer.com" rel="nofollow noreferrer ugc">https://login.teamviewer.com</a>.</li><li>Select any individual group or the <strong>All</strong> group. The reports can be displayed for all devices and users within the selected group.</li><li>Click on the <strong>Connection Report</strong> tab.</li></ol><p><br></p><h3 data-id="-1"></h3><h2 data-id="outgoing-connections">Outgoing connections</h2><p>Outgoing connections are logged for users only if this function is enabled in the TeamViewer account of the user (enabled by default) and if they are logged into their TeamViewer account when establishing a connection.</p><p>Please select <strong>User report</strong> as the report type to see all logged connections.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/YO2N5JH2X385/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/YO2N5JH2X385/image.png" alt="image.png" height="520" width="999" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-2"></h3><h2 data-id="incoming-connections">Incoming connections</h2><p>Incoming connections are logged for devices, but the devices would need to be assigned to the Administrator account of your company profile and the policy <strong>Report Connections to this Device</strong> would need to be applied to all devices that connection reports are needed for.</p><h3 data-id="set-up-reports-for-incoming-connections">Set up reports for incoming connections</h3><p>The reports for incoming connections or device reports are part of the TeamViewer setting policies. If you add this setting to a policy, every device assigned to this policy will be affected by this change. The policies are managed in the TeamViewer Management Console.</p><h4 data-id="set-up-a-settings-policy-for-device-reports">Set up a settings policy for device reports</h4><p><strong>📌Note</strong>: <em>Device Access Reporting is only available in conjunction with a TeamViewer Corporate License plan. Please check the </em><a href="https://www.teamviewer.com/en/pricing/full-comparison/?_ga=2.263255756.1771866456.1562328767-1188463111.1553688725" rel="nofollow noreferrer ugc"><em>full comparison of the different TeamViewer plans on our website</em></a><em> to see which features are available for your plan.</em></p><ol><li>Open the TeamViewer Management Console under <a href="https://login.teamviewer.com" rel="nofollow noreferrer ugc">https://login.teamviewer.com</a>.</li><li>Log in with your TeamViewer account</li><li><strong>Note</strong>: Devices, apps, and web browsers that you’ve never used with your TeamViewer account must be approved at the first login. For more information, see <a href="https://community.teamviewer.com/t5/Knowledge-Base/What-is-Trusted-Devices-for-your-TeamViewer-account/ta-p/13954" rel="nofollow noreferrer ugc">https://community.teamviewer.com/t5/Knowledge-Base/What-is-Trusted-Devices-for-your-TeamViewer-account/ta-p/13954</a></li><li>Click <strong>Design & Deploy</strong> in the left menu bar and select <strong>Policies</strong>.</li><li>Select an existing policy or click on <strong>Add policy</strong>. In the <strong>Select a setting</strong> dropdown menu, select <strong>Report connections to this device</strong>.</li><li>Click <strong>Add</strong>.</li><li>Be sure that the column Value shows Enabled; if not, click on Edit and enable the setting.</li><li>Click on <strong>Save</strong>.</li></ol><p><strong>⚠Caution</strong>: Make sure that the policy is not only assigned to the group but also to the devices within a group. To do so, open the device properties, and under TeamViewer policy, select the option Inherit from group.</p><p> </p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/SRKCNIBJVTJJ/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/SRKCNIBJVTJJ/image.png" alt="image.png" height="249" width="999" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>This enables an Administrator to have a detailed report of who connects to devices assigned to their account once the connection has ended.</p><p> </p><p><strong>Filters</strong> can be used in both reporting functions to change the search parameter by User, Device, or Date of connection, depending on the license.</p><p>In addition, the reports can be printed directly from the Management Console or exported to a CSV file for use with different reporting applications depending on the license.</p> </article> </main>
