Extended Remote Device Dashboard - TeamViewer Support
<main> <article class="userContent"> <h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer users.</em></p></div></div><p>The Remote Device Dashboard allows you to quickly find and fix issues on remote devices, saving time on TeamViewer sessions. </p><p>The remote device dashboard displays all relevant details and technical information about the remote device, as well as information about the current TeamViewer session.</p><p>TeamViewer calls up the standard information provided by all devices.</p><p><br></p><h3></h3><h2 data-id="requirements">Requirements</h2><p>To be able to use this feature, you must meet the following requirements:</p><ul><li>You are using TeamViewer 13 (or higher).</li><li>You are a private user or own a TeamViewer 13 Premium or Corporate license (or higher).</li><li>You are working on macOS or Windows.</li></ul><p><br></p><h3 data-id="-1"></h3><h2 data-id="how-to-display-the-remote-device-dashboard">How to display the remote device dashboard</h2><p>1) Log in to TeamViewer and establish a connection to a remote device.</p><p>2) To display the remote device dashboard, click the Home button in the menu bar. </p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/18FSCCJE4SDF/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/18FSCCJE4SDF/image.png" alt="image.png" height="49" width="672" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-2"></h3><h2 data-id="what-data-is-shown">What data is shown?</h2><p>The <strong>General Information</strong> tab provides all useful information in one place:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/832FKK4YWJMY/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/832FKK4YWJMY/image.png" alt="image.png" height="1059" width="1872" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>1) The total number of <strong>processes</strong> running on the remote device</p><ul><li>Direct link to remote device's <strong>Task Manager</strong> provided for further troubleshooting</li></ul><p>2) The <strong>Performance </strong>of the device</p><ul><li>Includes <strong>CPU</strong>, <strong>RAM</strong>, & <strong>Drive usage</strong></li><li>Direct links to remote device's <strong>Task Manager</strong> & <strong>Disk Cleanup </strong>provided for further troubleshooting</li></ul><p>3) <strong>Disk health</strong> information</p><ul><li>Includes <strong>SMART State</strong>, <strong>Serial number</strong>, & <strong>partitions list</strong></li></ul><p>4) <strong>Security</strong> information</p><ul><li>Includes <strong>Firewall & Antivirus status</strong></li><li>Direct link to remote device's <strong>Action Center</strong> provided for further troubleshooting</li></ul><p>5) <strong>Session</strong> information</p><ul><li>Includes <strong>current session length </strong>& <strong>name of remote device/user</strong></li></ul><p>6) <strong>Device </strong>information</p><ul><li>Includes <strong>Manufacturer</strong>, <strong>Model</strong>, <strong>Serial</strong> <strong>Number </strong>(usually found on the back or bottom of the device), <strong>BIOS version/date</strong>, <strong>OS</strong>, <strong>Computer name</strong>, <strong>uptime</strong>, & <strong>battery health </strong>(if available)</li><li>Direct link to remote device's <strong>Event Log</strong> provided for further troubleshooting</li></ul><p>💡<strong>Hint:</strong> This information can help check the warranty status of the device. If stolen or lost, you can identify the device with the help of the serial number (should the device come back online). BIOS version and date can also help when dealing with hardware incompatibilities.</p><p>7) <strong>System environment</strong></p><ul><li>Includes <strong>Network adapter name</strong>, <strong>Domain</strong>, <strong>IP address/Subnet mask</strong>, & <strong>IPv6 address</strong></li><li>Direct link to remote device's <strong>Network & Sharing Center</strong> provided for further troubleshooting</li></ul><p><br></p> </article> </main>
