IBM MaaS360 Integration - Installation and User Guide - TeamViewer Support
<main> <article class="userContent"> <p><br></p><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all MaaS360 users who have purchased TeamViewer endpoints directly through IBM.</em></p></div></div><p><br></p><h3></h3><h2 data-id="configure-teamviewer-integration-to-maas360">Configure TeamViewer integration to MaaS360</h2><p><strong>đNote</strong>: Please contact your IBM Sales representative to purchase the TeamViewer integration on IBM MaaS360.</p><p>In order to enable the TeamViewer integration service, login to your MaaS360 portal and go to <strong>Setup</strong> --> <strong>Services</strong>. There under option â<strong>Remote Support for mobile devices and Desktops/laptops</strong>â you will be able to enable the service as shown in the image below.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/OVJ8KLWTX20L/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/OVJ8KLWTX20L/image.png" alt="image.png" height="182" width="999" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>You will need to tick the checkbox and login with your provisioned TeamViewer account. You will be required to enter the email address associated with your TeamViewer account, click <strong>Authorize,</strong> and then enter the username/password of your TeamViewer account to complete the enablement of the integration. </p><p>If you have not purchased the TeamViewer integration, then a 30-day trial will automatically start. If you do not have a TeamViewer account, you can create one for free by going to <a href="https://login.teamviewer.com/LogOn#register" rel="nofollow noreferrer ugc">https://login.teamviewer.com/LogOn#register</a> .</p><p> </p><h3 data-id="-1"></h3><h2 data-id="teamviewer-attended-access-support-in-maas360">TeamViewer Attended access support in MaaS360</h2><p>TeamViewerâs integration into MaaS360 supports secure TeamViewer attended access, allowing administrators to take control of devices on-demand based on end-user approvals. The feature is supported on a number of platforms. It requires the use of the <strong>TeamViewer QuickSupport App</strong> or TeamViewer Host app on the end-point devices and <strong>TeamViewer Full Client</strong> on supporter (administrator) machines. </p><p>Supported endpoint platforms for Attended Access: <strong>iOS</strong>, <strong>Android</strong>, <strong>Windows Phone 10</strong>, <strong>Windows Desktops 7+</strong> and <strong>macOS</strong> devices.</p><p>The supporter can connect from any type of device for both attended and unattended connections: <strong>Windows</strong>, <strong>macOS</strong>, <strong>iOS</strong> and <strong>Android</strong>.</p><p>To download the TeamViewer Full Client or QuickSupport App, please visit: <a href="https://www.teamviewer.com/en/download/" rel="nofollow noreferrer ugc">https://www.teamviewer.com/en/download/</a></p><p>Instructions on how to enable TeamViewer attended access in MaaS360 can be found in the <a href="https://www.ibm.com/docs/en/maas360?topic=integrations-teamviewer-integration-maas360" rel="nofollow noreferrer ugc">IBM Knowledge Center</a>.</p><p>You can also visit the <a href="https://www.securitylearningacademy.com/course/view.php?id=1226" rel="nofollow noreferrer ugc">IBM Learning Academy</a> for videos on:</p><ul><li>How to enable the TeamViewer service in the portal</li><li>Initiate a session between the administrator and the user's device</li><li>Use TeamViewer to view the user's device for troubleshooting</li><li>Remotely view an iOS device</li></ul><p>, or visit the TeamViewer Integrations Website.</p><p><strong>*</strong>Supported Android devices for remote control vs. remote view are listed in the âSupported Manufacturersâ table below.</p><p><br></p><h3 data-id="-2"></h3><h2 data-id="teamviewer-unattended-access-support-in-maas360">TeamViewer Unattended access support in MaaS360</h2><p>TeamViewerâs integration into MaaS360 supports secure TeamViewer unattended access, allowing administrators to configure permanent access to remote devices without requiring any end-user intervention.</p><p>This feature requires the <strong>TeamViewer Full Client</strong> on supporter (administrator) machines and the <strong>Android Host App</strong> on end-user devices.</p><p>Supported endpoint platforms for Unattended Access: <strong>Android </strong>and <strong>Windows 10</strong>.</p><p>Supported supporter platforms for Unattended Access: <strong>Windows Desktops 7+</strong>, <strong>macOS</strong>,<strong> Android, </strong>and<strong> iOS</strong>.</p><p>To download the T<strong>eamViewer Full Client</strong> or <strong>TeamViewer Host</strong> directly from the TeamViewer website, please visit: </p><div class="js-embed embedResponsive" data-embedjson="{"body":"Download TeamViewer now to connect to remote desktops, provide remote support and collaborate with online meetings and video conferencing.","photoUrl":"https:\/\/static.teamviewer.com\/resources\/2018\/12\/Facebook_v1.png","url":"https:\/\/www.teamviewer.com\/en\/download\/","embedType":"link","name":"TeamViewer Windows Download for Remote Desktop access and collaboration"}"> <a href="https://www.teamviewer.com/en/download/" rel="nofollow noreferrer ugc"> https://www.teamviewer.com/en/download/ </a> </div><p><br></p><p>Instructions on how to enable TeamViewer unattended access in MaaS360 can be found in the <a href="https://protect-de.mimecast.com/s/EebjC79EymhV9YD8uW2qu-?domain=ibm.com" rel="nofollow noreferrer ugc">IBM Knowledge Center</a> or at the TeamViewer Integration Web Site</p><p><strong>*</strong>Supported Android devices for remote control Vs remote view are listed in the âSupported Manufacturersâ table below.</p><p><br></p><h3 data-id="-3"></h3><h2 data-id="device-add-ons">Device Add-Ons</h2><p>To remotely control, transfer files or push settings to Android 5.0 devices or higher, please make sure the device is supported. In some cases this functionality requires the installation of a TeamViewer Addon application on the end userâs Android device. Please note that for Samsung devices, the Knox API is being utilized and no AddOn installation is required.</p><p>The Add-On is not a stand-alone App and must be installed with the Host App (minimum version 13.2). On supported devices, this Add-On will be available through the Host App automatically via Google Play Store.</p><p> </p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/4887iE192791B586F3167.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/4887iE192791B586F3167.jpg" alt="Host1.png" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/4886i6D408D2C7C1AF286.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/4886i6D408D2C7C1AF286.jpg" alt="Host2.png" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/EREYT2AUTCAT/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/EREYT2AUTCAT/image.png" alt="image.png" height="611" width="342" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p> </p><p><br></p><p> </p><h3 data-id="add-on-downloads">Add-On Downloads</h3><p>In cases where Add-Ons are not available in the Play Store, customers will need to request the .APK from one of our mobile device experts by <a href="https://support.teamviewer.com/a/" rel="nofollow noreferrer ugc">submitting a ticket</a>, attaching the TeamViewer log files from the Android device. You can find it by tapping the gearwheel icon then choose <strong>Log files</strong>:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/4880iC3966926C1005DD8.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/4880iC3966926C1005DD8.jpg" alt="Host5.png" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p> </p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/4881i23D16BCF2DBBF9C2.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/4881i23D16BCF2DBBF9C2.jpg" alt="Host4.png" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p> </p><p>If you do not see your device manufacturer listed here and wish to submit a feature request, please contact us via <a href="https://www.teamviewer.com/en/solutions/support-android-devices/?_ga=2.264086799.2082450457.1588599280-303709368.1562831349#lets_connect" rel="nofollow noreferrer ugc">this form</a>.</p><h2 data-id="supported-manufacturers">Supported Manufacturers</h2><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/XR58Y1OCWPOB/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/XR58Y1OCWPOB/image.png" alt="image.png" height="773" width="763" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/FJ18KND8LDK2/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/FJ18KND8LDK2/image.png" alt="image.png" height="828" width="763" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/SXGKDO31M46Y/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/SXGKDO31M46Y/image.png" alt="image.png" height="808" width="763" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/64BKV0TAQQPH/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/64BKV0TAQQPH/image.png" alt="image.png" height="773" width="763" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/BI1Q3QUJ3CBC/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/BI1Q3QUJ3CBC/image.png" alt="image.png" height="278" width="763" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p> </article> </main>
