Create Staff Agents - TeamViewer Support
<main> <article class="userContent"> <h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to TeamViewer Servicecamp customers.</em></p></div></div><p>This manual will guide you step by step through the process of creating a new staff agent.</p><p>By clicking the <strong>Administration</strong> link at the bottom part of the left menu, you will be forwarded to the Administration Panel.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/3LRSY5EXVX8P/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/3LRSY5EXVX8P/image.png" alt="image.png" height="494" width="999" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>The Administration Panel contains all general administration function of Servicecamp. </p><p>By clicking the <strong>Staff Agents</strong> link on the top part of the left menu, you will be forwarded to the Staff Agents Panel.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/45LOS1ASU2UX/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/45LOS1ASU2UX/image.png" alt="image.png" height="495" width="999" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>The Staff Agents Panel gives you a view of all staff agents, which are currently working on this instance of Servicecamp. In order to create a new staff agent, click the green <strong>+ Add Staff Agent</strong> button at the top right side.</p><p>The following pop-up view will now be displayed:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/45YLCWLPNMDM/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/45YLCWLPNMDM/image.png" alt="image.png" height="747" width="650" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <ol><li>The name of the new staff agent will be automatically taken from the staff agent’s TeamViewer account after their first login to the Servicecamp instance.</li><li>The staff agent’s E-Mail has to be inserted here.</li><li>E-Mails will contain the staff agent’s signature.</li><li>The staff agent’s language.</li><li>It can be chosen which kind of E-Mail notifications the staff agent will receive.</li><li>Checking the field will give the staff agent admin permission.</li><li>It must be selected to which inboxes the staff agent will have permission. </li></ol><p><strong>📌Note</strong>: All fields which are highlighted by a star have to be filled, otherwise the staff agent cannot be created. Hit the blue “Create” button to create the new staff agent.</p><p><br></p><h3></h3> </article> </main>
