Dashboard in connections to mobile devices

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Dashboard in connections to mobile devices - TeamViewer Support

This article applies to all TeamViewer users connecting to mobile devices (Android and iOS).

In this article you will learn how to use and benefit from the connection dashboard in connections to a mobile device (Android and iOS).

Requirements

To be able to use the connection dashboard in connections to mobile devices you need to meet the following requirements:

You are connecting to a mobile device from a desktop PC. Please make sure to use the latest version of TeamViewer.
You are a private user or you own a license valid for Mobile Device Support.
For the supporting device:
- You are making connections from a Windows, Mac or Linux (Linux= only version 12 currently)
For the supported device
- You have installed the latest version of TeamViewer Host for Android on your Android device.
- You have installed the latest version of TeamViewer QuickSupport on your iOS or Android. More information about the supported operating systems can be found here.

📌Note: Connections are limited to a maximum of five minutes each for private users.

📌Note: Connections to Windows phone devices are generally possible, but no dashboard is shown.

Connect to a mobile device

To connect to a mobile device, simply type in the ID, which is stated on the mobile device when opening the TeamViewer QuickSupport app into the Partner ID field underneath and click . Alternatively you can type in the ID in the Partner ID field on top of the application (see screenshot below).

Your connection partner will receive a confirmation prompt on the mobile device which they need to allow to make the connection happen.

The connection dashboard

Connect to iOS

The following features are available in all views (Dashboard, Screensharing, Screenshot, Settings)

File transfer: Send files from the computer to the mobile device or vice versa
Chat: Chat between the user on the mobile device and the supporter on the computer
Clipboard: Write a text on the computer and send it into the clipboard of the mobile device
Nudge: Send a request to the mobile device to get the users attention - text and audio

Dashboard

The following feature are available in the Dashboard view:

Information about:
- CPU
- RAM
- Battery
- Storage
- Manufacturer
- Model
- Operating System
- Version
- Resolution
- Language
- Wi-FI
- IP address

Screen Sharing

The following features are available in the Screen Sharing view:

Possibility to start a Screen Sharing (More information about screensharing)

Screenshot

The following features are available in the Screenshot view:

Send screenshot request to the remote device

Settings

The following features are available in the Settings view:

Import iOS Configuration Profile Install from Directory
- Install from URL

Add WiFi
- Network SSID,
- Security,
- Password (incl. Show password)

Add Email
- General:
  - User Display Name,
  - E-mail Address
  - Account Type
  - Incoming Mail Server
  - Outgoing Mail Server
  - Username
  - Password (incl. Show password)
  - Use SSL

Advanced:
Incoming E-mails
- Mail Server and Port
- USername
- Authentication Type
- Password (incl. Show password)
- Use SSL
Outgoing E-mails
- Mail Server and Port
- USername
- Authentication Type
- Password (incl. Show password)
- Use SSL

Add Microsoft Exchange Account
- E-mail Address
- Password (incl. Show password)
- Server
- Domain
- Username
- Use SSL

Connect to Android

The following features are available in all views (Dashboard, Remote Control, Screenshot, Apps, Settings)

File transfer: Send files from the computer to the mobile device or vice versa
Chat: Chat between the user on the mobile device and the supporter on the computer
Clipboard: Write a text on the computer and send it into the clipboard of the mobile device
Nudge: Send a request to the mobile device to get the users attention - text and audio

Dashboard

The following features are available in the Dashboard view:

Information about:

CPU
RAM
Battery (incl. Battery temperature)
Storage
Manufacturer
Model
Serial number
Operating System
Version
IMEI
UUID
Resolution
Language
Wi-FI
Network SSID
IP address
Mac address
Bluetooth

Remote Control

The following features are available in the Remote Control view:

Possibility to start a Remote Control session if the device allows remote control (More information about Supported manufacturers for remotely controlling Android devices)

Screenshot

The following features are available in the Screenshot view:

Send screenshot request to the remote device

Apps

The following features are available in the Apps view: You can see all apps installed on the mobile device incl. information about. You can uninstall those apps via the dashboard, but the user on the mobile device needs to confirm this uninstallation.

Name
Version
Size
Date installed

Settings

The following features are available in the Settings view:

Add/edit WiFi settingsNetwork SSID
Security
Password (incl. Show password)

Connection to Windows Phone devices

Connection to Windows Phone devices are possible, however - no dashboard is shown.