Dashboard in connections to mobile devices - TeamViewer Support
<main> <article class="userContent"> <p>In this article, you will learn how to use and benefit from the connection dashboard in connections to a mobile device (Android and iOS).</p><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer users connecting to mobile devices (Android and iOS).</em></p></div></div><p><br></p><h3></h3><h2 data-id="requirements">Requirements</h2><p>To be able to use the connection dashboard in connections to mobile devices, you need to meet the following requirements:</p><ul><li>You are connecting to a mobile device from a desktop PC. Please make sure to use the latest version of TeamViewer.</li><li>You are a private user or you own a license valid for Mobile Device Support.</li><li>For the <strong>supporting</strong> device:<ul><li>You are making connections from a Windows, Mac or <a href="https://www.teamviewer.com/en/info/remote-desktop-linux/" rel="nofollow noreferrer ugc">Linux </a>(Linux= only version 12 currently)</li></ul></li><li>For the <strong>supported</strong> device<ul><li>You have installed the latest <strong>TeamViewer Host</strong> version for Android on your Android device.</li><li>You have installed the latest <strong>TeamViewer QuickSupport</strong> version on your iOS or Android. More information about the supported operating systems can be found <a href="https://community.teamviewer.com/t5/Knowledge-Base/Which-operating-systems-are-supported/ta-p/24141" rel="nofollow noreferrer ugc">here</a>.</li></ul></li></ul><p><strong>📌Notes:</strong></p><ul><li>Connections are limited to a maximum of five minutes each for private users.</li><li>Connections to Windows phone devices are generally possible, but no dashboard is shown.</li></ul><p><br></p><h3 data-id="-1"></h3><h2 data-id="how-to-connect-to-a-mobile-device">How to connect to a mobile device</h2><ul><li>To connect to a mobile device, type in the ID stated on the mobile device when opening the TeamViewer QuickSupport app into the Partner ID field underneath and click Connect.</li><li>Alternatively, you can type in the ID in the Partner ID field on top of the application (see screenshot below).</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/GFRBRPMEZ2SV/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/GFRBRPMEZ2SV/image.png" alt="image.png" height="642" width="1146" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <ul><li>Your connection partner will receive a confirmation prompt on the mobile device, which they need to allow to make the connection happen.</li></ul><p><br></p><h3 data-id="-2"></h3><h2 data-id="the-connection-dashboard">The connection dashboard</h2><h3 data-id="connect-to-ios">Connect to iOS</h3><p>The following features are available in all views (Dashboard, Screensharing, Screenshot, Settings)</p><ul><li><strong>File transfer</strong>: Send files from the computer to the mobile device or vice versa</li><li><strong>Chat</strong>: Chat between the user on the mobile device and the supporter on the computer</li><li><strong>Clipboard</strong>: Write a text on the computer and send it into the clipboard of the mobile device</li><li><strong>Nudge</strong>: Send a request to the mobile device to get the users attention - text and audio</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/GVG1G49LRJ38/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/GVG1G49LRJ38/image.png" alt="image.png" height="765" width="999" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p> </p><h3 data-id="dashboard">Dashboard</h3><p>The following feature are available in the <strong>Dashboard</strong> view:</p><ul><li>Information about:<ul><li>CPU</li><li>RAM</li><li>Battery</li><li>Storage</li><li>Manufacturer</li><li>Model</li><li>Operating System</li><li>Version</li><li>Resolution</li><li>Language</li><li>Wi-FI</li><li>IP address</li></ul></li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/QD9FJZ229OLA/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/QD9FJZ229OLA/image.png" alt="image.png" height="765" width="999" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="screen-sharing">Screen Sharing</h3><p>The following features are available in the <strong>Screen Sharing </strong>view:</p><ul><li>Possibility to start a <strong>Screen Sharing</strong> (<a href="https://community.teamviewer.com/t5/Knowledge-Base/How-can-I-share-the-screen-on-my-iPad-iPhone-with-TeamViewer/ta-p/4734" rel="nofollow noreferrer ugc">More information about screensharing</a>)</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/JEY8M47910E5/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/JEY8M47910E5/image.png" alt="image.png" height="761" width="999" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="screenshot">Screenshot</h3><p>The following features are available in the <strong>Screenshot </strong>view:</p><ul><li>Send screenshot request to the remote device</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/WJ9BPXLYPPSO/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/WJ9BPXLYPPSO/image.png" alt="image.png" height="761" width="999" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="settings">Settings</h3><p>The following features are available in the <strong>Settings </strong>view: </p><ul><li><strong>Import iOS Configuration Profile </strong>Install from Directory<ul><li>Install from URL</li></ul></li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/TAJ0UBOQ1FBC/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/TAJ0UBOQ1FBC/image.png" alt="image.png" height="409" width="487" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <ul><li>Add <strong>WiFi</strong> <ul><li>Network SSID,</li><li>Security,</li><li>Password (incl. Show password)</li></ul></li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/9PW8EBOS67PQ/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/9PW8EBOS67PQ/image.png" alt="image.png" height="305" width="489" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <ul><li>Add<strong> Email </strong><ul><li>General: <ul><li>User Display Name, </li><li>E-mail Address</li><li>Account Type</li><li>Incoming Mail Server</li><li>Outgoing Mail Server</li><li>Username</li><li>Password (incl. Show password)</li><li>Use SSL</li></ul></li></ul></li></ul><ul><li>Advanced: </li><li>Incoming E-mails<ul><li>Mail Server and Port</li><li>USername</li><li>Authentication Type</li><li>Password (incl. Show password)</li><li>Use SSL</li></ul></li><li>Outgoing E-mails<ul><li>Mail Server and Port</li><li>USername</li><li>Authentication Type</li><li>Password (incl. Show password)</li><li>Use SSL</li></ul></li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/ZUY2JWP729BQ/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/ZUY2JWP729BQ/image.png" alt="image.png" height="664" width="692" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><ul><li>Add Microsoft Exchange Account <ul><li>E-mail Address</li><li>Password (incl. Show password)</li><li>Server</li><li>Domain</li><li>Username</li><li>Use SSL</li></ul></li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/1J9A6ZJXTE6Y/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/1J9A6ZJXTE6Y/image.png" alt="image.png" height="390" width="490" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-3"></h3><h2 data-id="how-to-connect-to-android">How to connect to Android</h2><p>The following features are available in all views (Dashboard, Remote Control, Screenshot, Apps, Settings)</p><ul><li><strong>File transfer</strong>: Send files from the computer to the mobile device or vice versa</li><li><strong>Chat</strong>: Chat between the user on the mobile device and the supporter on the computer</li><li><strong>Clipboard</strong>: Write a text on the computer and send it into the clipboard of the mobile device</li><li><strong>Nudge</strong>: Send a request to the mobile device to get the users attention - text and audio</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/VMXP23K9X0MG/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/VMXP23K9X0MG/image.png" alt="image.png" height="765" width="999" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="dashboard-1">Dashboard</h3><p>The following features are available in the <strong>Dashboard</strong> view:</p><p>Information about:</p><ul><li>CPU</li><li>RAM</li><li>Battery (incl. Battery temperature)</li><li>Storage</li><li>Manufacturer</li><li>Model</li><li>Serial number</li><li>Operating System</li><li>Version</li><li>IMEI</li><li>UUID</li><li>Resolution</li><li>Language</li><li>Wi-FI</li><li>Network SSID</li><li>IP address</li><li>Mac address</li><li>Bluetooth</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/XG9R8RBZB2FU/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/XG9R8RBZB2FU/image.png" alt="image.png" height="765" width="999" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-4"></h3><h2 data-id="remote-control">Remote Control</h2><p>The following features are available in the <strong>Remote Control </strong>view:</p><ul><li>Possibility to start a <strong>Remote Control session </strong>if the device allows remote control (<a href="https://community.teamviewer.com/t5/Knowledge-Base/Supported-manufacturers-for-remotely-controlling-Android-devices/ta-p/4730" rel="nofollow noreferrer ugc">More information about Supported manufacturers for remotely controlling Android devices</a>)</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/73ZRRAA87DOE/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/73ZRRAA87DOE/image.png" alt="image.png" height="765" width="999" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p> </p><h3 data-id="screenshot-1">Screenshot</h3><p>The following features are available in the <strong>Screenshot </strong>view:</p><ul><li>Send screenshot request to the remote device</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/B262DCDBMXHV/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/B262DCDBMXHV/image.png" alt="image.png" height="765" width="999" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="apps">Apps</h3><p>The following features are available in the <strong>Apps </strong>view: You can see all apps installed on the mobile device incl. information about. You can uninstall those apps via the dashboard, but the user on the mobile device needs to confirm this uninstallation.</p><ul><li>Name</li><li>Version</li><li>Size</li><li>Date installed </li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/NCQV1HPZP40C/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/NCQV1HPZP40C/image.png" alt="image.png" height="745" width="975" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h4 data-id="settings-1">Settings</h4><p>The following features are available in the <strong>Settings </strong>view:</p><ul><li>Add/edit <strong>WiFi</strong> settingsNetwork SSID</li><li>Security</li><li>Password (incl. Show password)</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/EP7SYAH32CXJ/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/EP7SYAH32CXJ/image.png" alt="image.png" height="744" width="972" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h3 data-id="-5"> </h3><h3 data-id="connection-to-windows-phone-devices">Connection to Windows Phone devices</h3><p>Connection to Windows Phone devices is possible; however - no dashboard is shown.</p> </article> </main>
