TeamViewer Meeting FAQs - TeamViewer Support
<main> <article class="userContent"> <p><br></p><h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer Meeting users and customers. </em></p></div></div><p> </p><h3 data-id="-1"></h3><h2 data-id="what-is-teamviewer-meeting">What is TeamViewer Meeting?</h2><p>TeamViewer Meeting keeps you connected to your contacts and global team through video, voice, instant chat messaging, screen sharing, and more on any device, anywhere!</p><p> </p><h3 data-id="-2"></h3><h2 data-id="where-can-i-download-teamviewer-meeting">Where can I download TeamViewer Meeting?</h2><p>You can download it from the TeamViewer homepage here:</p><div class="js-embed embedResponsive" data-embedjson="{"body":"Collaborate with teams through secure videoconferencing & VoIP calls, instant chat, screen sharing, & more across devices & platforms — anywhere you meet.","photoUrl":"https:\/\/static.teamviewer.com\/resources\/2018\/12\/Facebook_v1.png","url":"https:\/\/www.teamviewer.com\/en\/meeting\/","embedType":"link","name":"TeamViewer Meeting (formerly blizz) - TeamViewer"}"> <a href="https://www.teamviewer.com/en/meeting/" rel="nofollow noreferrer ugc"> https://www.teamviewer.com/en/meeting/ </a> </div><p><br></p><h3 data-id="-3"> </h3><h2 data-id="do-i-need-to-get-a-teamviewer-account-to-use-the-application">Do I need to get a TeamViewer account to use the application?</h2><p>When you purchase a license, you will need to activate it on your account, therefore it is necessary to create a TeamViewer account for all customers.</p><p>It is possible to host a meeting without creating an account. Please keep in mind, that such meetings are <strong>always unlicensed</strong> and will allow a <strong>maximum of 5 participants</strong>. </p><p>A TeamViewer account will allow you to use additional features such as <a href="https://community.teamviewer.com/English/kb/articles/26247-scheduling-a-teamviewer-meeting-meeting" rel="nofollow noreferrer ugc">scheduling meetings</a>, <a href="https://community.teamviewer.com/English/kb/articles/26245-managing-contacts-in-your-teamviewer-account" rel="nofollow noreferrer ugc">adding contacts</a> to your list and using the <a href="https://community.teamviewer.com/English/kb/articles/26240-teamviewer-meeting-chat" rel="nofollow noreferrer ugc">chat</a>.</p><p> </p><h3 data-id="-4"></h3><h2 data-id="i-already-have-a-teamviewer-account-can-i-use-it-for-teamviewer-meeting">I already have a TeamViewer account, can I use it for TeamViewer Meeting?</h2><p>Yes, the same account can be used for TeamViewer Meeting. You can access from the Management Console to administer your license. </p><p><br></p><h3 data-id="-5"></h3><h2 data-id="how-do-i-start-a-teamviewer-meeting-videocall-audio-call">How do I start a TeamViewer Meeting / Videocall / Audio call?</h2><p>Check out <a href="https://community.teamviewer.com/English/kb/articles/26246-starting-a-teamviewer-meeting" rel="nofollow noreferrer ugc">this </a>article where you will find a step-by-step on how to start your TeamViewer Meeting meeting sharing your screen, as a video call or as a call. </p><p> </p><h3 data-id="-6"></h3><h2 data-id="how-can-my-participants-join-my-meeting">How can my participants join my meeting?</h2><p>Your participants can join a meeting using the TeamViewer Meeting application, or a mobile device (Android & iOS)</p><p> </p><h3 data-id="-7"></h3><h2 data-id="how-many-participants-can-showcase-video">How many participants can showcase video?</h2><p>Up to 10 participants can join per video to fac-to-face video calls.</p><p><br></p><h3 data-id="-8"></h3><h2 data-id="can-i-use-teamviewer-meeting-to-organize-webinars">Can I use TeamViewer Meeting to organize Webinars?</h2><p>Of course! Use TeamViewer Meeting for your Webinars, and decide the level of interaction of your participants.</p><p>Also, TeamViewer Meeting has been proven to act as an online education tool for school and universities.</p><p> </p><h3 data-id="-9"></h3><h2 data-id="can-i-plan-future-meetings-and-re-use-them">Can I plan future meetings and re-use them?</h2><p>Yes, it is possible to plan future meetings, re-use them or delete them after you host them.</p><p>You will need an account to use this feature. </p><p><a href="https://community.teamviewer.com/English/kb/articles/26247-scheduling-a-teamviewer-meeting-meeting" rel="nofollow noreferrer ugc">Find out</a> how to plan a meeting here!</p><p> </p><h3 data-id="-10"></h3><h2 data-id="do-teamviewer-meetings-have-a-limited-time">Do TeamViewer Meetings have a limited time?</h2><p>There is no time restrictions with TeamViewer Meeting, regardless of the license you can have a meeting open for as long as you need.</p><p> </p><h3 data-id="-11"></h3><h2 data-id="licensing-questions">Licensing Questions </h2><p>If you are in doubt about which license to purchase, <a href="https://community.teamviewer.com/English/kb/articles/37814-which-blizz-license-is-the-best-for-me" rel="nofollow noreferrer ugc">this </a>article will help you choose the best license according to your needs.</p><p> </p><h3 data-id="-12"></h3><h2 data-id="i-use-teamviewer-meeting-commercially-but-i-don't-need-more-than-5-participants-do-i-still-need-to-purchase-a-license">I use TeamViewer Meeting commercially but I don't need more than 5 participants, do I still need to purchase a license?</h2><p>The "TeamViewer Meeting free" package is available for everyone free of charge.</p><p>Keep in mind, that if you use the free version, we cannot provide technical support and you are missing out on features such as recording your meetings, reporting, and much more. </p><p> </p><h3 data-id="-13"></h3><h2 data-id="how-can-i-place-an-order-for-teamviewer-meeting">How can I place an order for TeamViewer Meeting?</h2><p><a href="https://www.teamviewer.com/en/meeting/pricing/" rel="nofollow noreferrer ugc">Choose your license</a> and fill in the requested details to complete your order. </p><p> </p><h3 data-id="-14"></h3><h2 data-id="can-i-record-my-teamviewer-meetings-and-re-use-the-recordings-as-webinars">Can I record my TeamViewer Meetings and re-use the recordings as webinars?</h2><p>Yes, this option is available with the <strong>Crew</strong> and <strong>Company</strong> licenses.</p><p> </p><h3 data-id="-15"></h3><h2 data-id="can-i-keep-track-of-who-has-joined-my-meeting-and-when">Can I keep track of who has joined my meeting and when?</h2><p>Yes, this option is available with the <strong>Crew</strong> and <strong>Company</strong> licenses here: <a href="https://meeting.teamviewer.com/home/reporting/meetings" rel="nofollow noreferrer ugc">https://meeting.teamviewer.com/home/reporting/meetings</a></p><p>You can also enter the Reporting via <strong>Settings</strong> --> <strong>Reporting.</strong></p><p> </p><h3 data-id="-16"></h3><h2 data-id="how-does-the-teamviewer-meeting-subscription-work">How does the TeamViewer Meeting Subscription work?</h2><p>During the purchase, you decide whether you would like a <strong>monthly</strong> or a <strong>yearly</strong> Subscription.</p><p>The yearly Subscription can save you up to 34% of the price of the license, whereas the monthly Subscription will give you the flexibility to terminate it monthly if you only need it for a period of time.</p><p>You can find a comparison of prices <a href="https://community.teamviewer.com/t5/Blizz-Knowledge-Base/Which-Blizz-license-is-the-best-for-me/ta-p/37814" rel="nofollow noreferrer ugc">here</a>.</p><p><br></p><h3 data-id="-17"></h3><h2 data-id="how-do-i-terminate-my-subscription">How do I terminate my Subscription?</h2><p>If you wish to cancel your subscription, this can only be done directly through the <a href="https://blizz.nexway.store/enduser-portal/" rel="nofollow noreferrer ugc">Customer Portal.</a></p><p>In the Customer Portal, click on <strong>Subscriptions</strong> and you will see the button to <strong>suspend</strong> it. By doing this, it will no longer auto renew next month or year respectively. </p><p><strong>📌Note</strong>: During your purchase, the Terms and Conditions inform you that your Subscription will auto renew automatically.</p><p> </p><h3 data-id="-18"></h3><h2 data-id="how-can-i-get-a-quote-and-a-trial-license">How can I get a quote and a trial license?</h2><p>Contact our <a href="https://www.blizz.com/submit-a-ticket/" rel="nofollow noreferrer ugc">Sales Team</a> and they will be glad to send you a Quotation and/or a TeamViewer Meeting trial license.</p><p> </p><h3 data-id="-19"></h3><h2 data-id="which-operating-systems-are-supported-for-teamviewer-meeting">Which operating systems are supported for TeamViewer Meeting?</h2><p>Click on <a href="https://community.teamviewer.com/English/kb/articles/26239-which-operating-systems-are-supported-for-blizz" rel="nofollow noreferrer ugc">this article</a> to find out if your Operating System is supported.</p><p> </p><h3 data-id="-20"></h3><h2 data-id="which-security-mechanisms-does-teamviewer-meeting-use">Which security mechanisms does TeamViewer Meeting use?</h2><p>All connections established by and with TeamViewer Meeting are highly encrypted (same standards as https/SSL). These encryptions methods are used by government institutions and financial institutions, are state-of-the-art and considered completely safe. Encryption is based on 4096bit RSA private/public key exchange and 256 Bit AES session encoding.</p><p> </p><h3 data-id="-21"></h3><h2 data-id="can-an-organizer-give-the-presenter-role-to-one-of-the-participants-so-they-can-show-their-screen">Can an organizer give the presenter role to one of the participants so they can show their screen?</h2><p>Yes, this is possible with TeamViewer Meeting, you can <a href="https://community.teamviewer.com/English/kb/articles/26242-settings-for-a-teamviewer-meeting-meeting#changing-roles" rel="nofollow noreferrer ugc">assign Organizer or Presenter</a> role to one of your participants. </p><p> </p><h3 data-id="-22"></h3><h2 data-id="can-i-mute-my-participants">Can I mute my participants?</h2><p>Yes, it is possible to mute some or all your participants so that you can decrease the background noise.</p><p> </p><h3 data-id="-23"></h3><h2 data-id="can-i-use-voip-and-telephone-on-the-same-meeting">Can I use VoIP and telephone on the same meeting?</h2><p>Yes, as a licensed TeamViewer Meeting customer you to mix both VoIP and telephone on the same meeting, which is ideal when you have participatns with poor internet connection. <a href="https://www.blizz.com/telephone/" rel="nofollow noreferrer ugc">Check out </a> a list of the Dial-in numbers!</p><p> </p><h3 data-id="-24"></h3><h2 data-id="do-i-have-to-pay-to-use-the-dial-in-numbers">Do I have to pay to use the Dial-in Numbers?</h2><p>TeamViewer Meeting does not charge you for using the dial-in numbers.</p><p>However, please consider your potential domestic rate costs with your service provider.</p><p> </p><h3 data-id="-25"></h3><h2 data-id="can-i-synchronize-teamviewer-meeting-with-outlook-to-keep-track-of-my-meetings">Can I synchronize TeamViewer Meeting with Outlook to keep track of my meetings?</h2><p>Yes, If you have Microsoft® Office installed on your device, you can enable the Office integration to make TeamViewer Meeting even more convenient. Find out more <a href="https://community.teamviewer.com/English/kb/articles/26243-teamviewer-meeting-office-integration" rel="nofollow noreferrer ugc">here</a>.</p><p> </p><h3 data-id="-26"></h3><h2 data-id="what-can-i-do-to-improve-my-meeting-experiences">What can I do to improve my meeting experiences?</h2><p>Check out the <a href="https://community.teamviewer.com/English/kb/articles/26228-audio-in-teamviewer-meeting-best-practices" rel="nofollow noreferrer ugc">Audio in TeamViewer Meeting - Best practices</a> where you will learn some tips and ideas to improve your meeting experiences.</p><p><br></p><h3 data-id="-27"></h3> </article> </main>
