Use TeamViewer on cloned systems - TeamViewer Support
<main> <article class="userContent"> <p><br></p><p>You can use TeamViewer on operating systems that were created using a Windows, macOS, or Linux image. However, care must be taken to avoid potential problems with the cloned computers all sharing the same TeamViewer ID. </p><p>📌<strong>Note: </strong>We generally recommend installing TeamViewer only after the cloned operating system has been fully installed and is running. This is the safest solution and applies to all supported operating systems. </p><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer users.</em></p></div></div><p><br></p><h3></h3><h2 data-id="deploy-a-windows-image-containing-teamviewer">Deploy a Windows image containing TeamViewer </h2><p>Including TeamViewer in a cloned Windows image often causes problems after installation. <strong>Microsoft's sysprep</strong> tool is the correct and only supported method to include TeamViewer on a cloned device prior to deployment, ensuring that TeamViewer operates as expected on cloned systems. More information can be found in Microsoft’s <a href="https://msdn.microsoft.com/en-us/windows/hardware/commercialize/manufacture/desktop/sysprep--generalize--a-windows-installation" rel="nofollow noreferrer ugc"><strong>Sysprep (Generalize) a Windows installation</strong></a><strong> </strong>article. </p><p><br></p><h3 data-id="-1"></h3><h2 data-id="deploy-a-macos-or-linux-image-containing-teamviewer">Deploy a macOS or Linux image containing TeamViewer </h2><p>TeamViewer must be installed with no active internet connection in order to properly include TeamViewer in a macOS or Linux image. This prevents TeamViewer from generating an ID before the image is prepared and deployed. </p><p>If this is not possible, TeamViewer must be left out of the image and installed on the cloned computers afterward. </p><p><br></p><h3 data-id="-2"></h3><h2 data-id="troubleshoot-duplicate-teamviewer-ids-on-your-cloned-computers">Troubleshoot duplicate TeamViewer IDs on your cloned computers </h2><p>In the event TeamViewer is included in an image without the above steps completed, it’s likely that each cloned computer will also have cloned the TeamViewer ID, displaying the identical ID on all devices.</p><p><strong>For macOS:</strong> Completely uninstall TeamViewer from each of the affected Macs including removing the TeamViewer configuration files (<strong>TeamViewer </strong>in the top-left of the menu bar <strong>➜</strong> <strong>Preferences ➜ Advanced ➜ Uninstall TeamViewer </strong>& check <strong>Also delete configuration files</strong>)</p><p><strong>For Windows or Linux:</strong> Please <a href="https://community.teamviewer.com/t5/TeamViewer-11/How-to-submit-a-ticket/m-p/72" rel="nofollow noreferrer ugc"><strong>submit a ticket</strong></a> directly to support so our teams can help you resolve this. You’ll need to tell us <strong>the exact number of cloned computers that have the same TeamViewer ID as well as </strong><a href="https://community.teamviewer.com/English/kb/articles/4694-find-your-log-files" rel="nofollow noreferrer ugc"><strong>the TeamViewer log files</strong></a> from 2-3 of those computers. </p><p>📌<strong>Note</strong>: A valid TeamViewer license is needed in order to <a href="https://community.teamviewer.com/English/kb/articles/72027-submit-a-ticket" rel="nofollow noreferrer ugc">submit a ticket</a>.</p><p><a href="https://community.teamviewer.com/English/kb/articles/39639-mass-deployment-on-windows" rel="nofollow noreferrer ugc"><code class="code codeInline" spellcheck="false" tabindex="0"> </code></a></p> </article> </main>
