Activate your Business license - TeamViewer Support
<main> <article class="userContent"> <h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all Business </em><a href="https://www.teamviewer.com/pricing/" rel="nofollow noreferrer ugc"><em>license</em></a><em> holders.</em></p></div></div><p>📌<strong>Note</strong>: If you want to activate your Business license in <strong>TeamViewer 11 or 12</strong> or you subscribed to TeamViewer prior to October 30th 2017, please have a look at this article: <a href="https://community.teamviewer.com/English/kb/articles/17233-activate-your-business-license-for-v11-and-v12" rel="nofollow noreferrer ugc">Activate your Business license (for v11 and v12)</a> </p><p>This article explains how to activate your TeamViewer Business License.</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="license-activation">License Activation</h2><p>To activate your Business license, please follow the instructions of the video below:</p><div class="js-embed embedResponsive" data-embedjson="{"height":150,"width":200,"photoUrl":"https:\/\/i.ytimg.com\/vi\/zvkDNfBhMWE\/hqdefault.jpg","videoID":"zvkDNfBhMWE","showRelated":false,"start":0,"url":"https:\/\/www.youtube.com\/watch?v=zvkDNfBhMWE","embedType":"youtube","name":"Business license activation","frameSrc":"https:\/\/www.youtube.com\/embed\/zvkDNfBhMWE?feature=oembed&autoplay=1"}"> <a href="https://www.youtube.com/watch?v=zvkDNfBhMWE" rel="nofollow noreferrer ugc"> https://www.youtube.com/watch?v=zvkDNfBhMWE </a> </div><p>🔀 Alternatively, you can also follow our step-by-step guide here:</p><h3 data-id="step-1">Step 1</h3><p><strong>Download </strong>and <strong>install </strong>TeamViewer on your device: <a href="https://www.teamviewer.com/download/" rel="nofollow noreferrer ugc">https://www.teamviewer.com/download/</a></p><div class="js-embed embedResponsive" data-embedjson="{"body":"Download TeamViewer now to connect to remote desktops, provide remote support and collaborate with online meetings and video conferencing.","photoUrl":"https:\/\/static.teamviewer.com\/resources\/2018\/12\/Facebook_v1.png","url":"https:\/\/www.teamviewer.com\/download\/","embedType":"link","name":"TeamViewer Windows Download for Remote Desktop access and collaboration"}"> <a href="https://www.teamviewer.com/download/" rel="nofollow noreferrer ugc"> https://www.teamviewer.com/download/ </a> </div><h3 data-id="-2"></h3><h3 data-id="step-2">Step 2</h3><p>Open the License Activation email that was sent to the email account used to purchase the license. Click <strong>Activate</strong>.</p><p>📌<strong>Note: </strong>If you have purchased more than one product, each license must be individually activated.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/MF4WV2KOY6YT/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/MF4WV2KOY6YT/image.png" alt="image.png" height="570" width="637" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="step-3-follow-a-or-b">Step 3 - Follow A or B</h3><h4 data-id="a%3A-if-you-already-have-a-teamviewer-account">A: If you already have a TeamViewer account</h4><p>Sign in with your existing TeamViewer account, click <strong>Activate</strong> and go to Step 4.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/U3N3BSMZZWVQ/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/U3N3BSMZZWVQ/image.png" alt="image.png" height="590" width="664" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h4 data-id="b%3A-if-you-do-not-have-a-teamviewer-account">B: If you do not have a TeamViewer account</h4><p>1) Create an account by clicking <strong>Sign Up</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/UMU85CO4Q8JU/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/UMU85CO4Q8JU/image.png" alt="image.png" height="590" width="664" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p> 2) Enter your email address, name and create a password. Read and accept the EULA and mark the captcha box. Click <strong>Activate</strong>.</p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/Z4PHRUZ1CRNH/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/Z4PHRUZ1CRNH/image.png" alt="image.png" height="590" width="390" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p><br></p><p>3) An email has been sent to your inbox for account verification. Click the link in the email to verify your account and complete your license activation.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/S2ZTERWQFWMJ/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/S2ZTERWQFWMJ/image.png" alt="image.png" height="590" width="664" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="step-4">Step 4</h3><p>You will be redirected to the Management Console where a pop-up confirms your license was successfully activated. Click <strong>OK</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/POUD7ERV9SGZ/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/POUD7ERV9SGZ/image.png" alt="image.png" height="706" width="613" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p> </p><h3 data-id="step-5">Step 5</h3><p>A pop-up is displayed with the option to open the TeamViewer application. Click <strong>Open TeamViewer</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/ZGUCXBBHVQ87/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/ZGUCXBBHVQ87/image.png" alt="image.png" height="590" width="664" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>You are now signed into your TeamViewer account and have successfully activated your license.</p><p>📌<strong>Note</strong>: Please keep in mind that you always need to <strong>be signed in to your TeamViewer Account</strong> to have licensed connections. If you are not connected, you will be running with the free version.</p><p>📌<strong>Note:</strong> If you have purchased multiple Business licenses, please make sure to <strong>activate each Business license on separated TeamViewer accounts</strong>. As the Business license is a single-user license, it can only be activated on one TeamViewer account.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/L033Q0KD0WBB/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/L033Q0KD0WBB/image.png" alt="image.png" height="662" width="1164" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="how-to-confirm-if-the-device-has-been-activated.">How to confirm if the device has been activated. </h3><p>There are 2 ways in order to confirm if your device has been activated properly.</p><p>1) After signing into your TeamViewer account that is associated with your license, please click <strong>Help</strong> ➜ <strong>About TeamViewer</strong> on TeamViewer application.</p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/5BIPHBKOVDZT/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/5BIPHBKOVDZT/image.png" alt="image.png" height="362" width="324" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p><br></p><p>If you can see <strong>License: Business</strong>, the device has been licensed.</p><p>2) Sign into <a href="https://login.teamviewer.com/" rel="nofollow noreferrer ugc">TeamViewer Management Console</a> ➜ click <strong>Edit profile</strong> click in the top right-hand corner. </p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/1CLL0E8IQ6BL/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/1CLL0E8IQ6BL/image.png" alt="image.png" height="230" width="234" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p><br></p><p>Under the <strong>Licence</strong> tab, If a device is assigned to your TeamViewer account, the device/computer name is shown. Otherwise, you will only see the TeamViewer ID.</p><p>Either way, if you can see the device information here, which means your Device has been activated.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/0CW8LZXQLX8K/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/0CW8LZXQLX8K/image.png" alt="image.png" height="697" width="1537" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p></p><p><br></p><h2 data-id="activation-management">Activation management</h2><h3 data-id="install-limit-reached">Install Limit Reached</h3><p>You can use TeamViewer on up to three (3) devices to connect to remote devices (connect from one device at a time). If you already have 3 devices registered, a pop-up will appear in the TeamViewer application directing you to deactivate (remove) one of the existing devices from your license.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/O25HEZH2GQZZ/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/O25HEZH2GQZZ/image.png" alt="image.png" height="197" width="499" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>You can click the option 'Replace existing device' to be directed to the Management Console. Alternatively, you can manually log in to the Management Console <a href="https://login.TeamViewer.com" rel="nofollow noreferrer ugc">here</a>. </p><p><strong>📌Note: </strong>The devices you license can be replaced a<strong> total of ten (10) times</strong>. In the case where you have no remaining moves left, our support team can provide a <strong>courtesy reset</strong>. Should you need more flexibility with your licensed devices, or use <a href="https://community.teamviewer.com/English/kb/articles/4616-license-your-server" rel="nofollow noreferrer ugc">Windows Server</a>, we recommend looking into the <a href="https://service.teamviewer.com/buy-now" rel="nofollow noreferrer ugc">Premium or Corporate licenses</a>.</p><p><br></p><h3 data-id="how-to-deactivate-(remove)-device-from-the-business-license">How to deactivate (remove) device from the Business license</h3><p>If you would like to replace one of the devices you are connecting from – for example, because of hardware replacement or an 'Install Limit Reached' alert - please see the following instructions.</p><p>1) Visit the <a href="https://login.teamviewer.com/LogOn" rel="nofollow noreferrer ugc">TeamViewer Management Console</a> </p><p>2) Click <strong>Edit profile</strong> --> <strong>License</strong></p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/FDVJACH4ZJBF/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/FDVJACH4ZJBF/image.png" alt="image.png" height="230" width="234" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p><br></p><p>3) To deactivate/remove a device from the Business license, just click the <strong>Deactivate device </strong>button </p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/JAFED1Q8VCCD/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/JAFED1Q8VCCD/image.png" alt="image.png" height="697" width="1537" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p> </article> </main>
