FreshService Integration - Installation and User Guide - TeamViewer Support
<main> <article class="userContent"> <p><br></p><h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>Please keep in mind that Integrations are not included in basic license packages. They have to be purchased separately as AddOns. For more information, please visit our website: </em><a href="http://www.teamviewer.com/integrations" rel="nofollow noreferrer ugc"><em>http://www.teamviewer.com/integrations</em></a></p></div></div><p>The TeamViewer integration for Freshworks suite of products enables service queue features and lets you connect to and help your customers right from a ticket. The TeamViewer integration for Freshservice will allow you to:</p><ul><li>Provide remote assistance to your customer</li><li>Initiate a TeamViewer session directly from the ticket page with the click of a button</li></ul><p><br></p><h3 data-id="-1"></h3><h2 data-id="about-freshservice">About Freshservice</h2><p>Freshservice is a cloud based ticketing system designed for team collaboration and agent productivity.</p><p><br></p><h3 data-id="-2"></h3><h2 data-id="enable-the-integration">Enable the Integration</h2><p>1) Go to the Freskservice marketplace to install the TeamViewer application <strong>Admin</strong> → <strong>Helpdesk</strong> <strong>Productivity </strong>→ <strong>Apps</strong>:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/C89FEILYBMTE/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/C89FEILYBMTE/image.png" alt="image.png" height="507" width="998" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/ESSN3KCVLWTE/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/ESSN3KCVLWTE/image.png" alt="image.png" height="507" width="998" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/LYGH0W2ZRYGE/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/LYGH0W2ZRYGE/image.png" alt="image.png" height="507" width="998" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>2) During installation you will need to authenticate your account accepting the request for permissions:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/RNLRZOASI9AV/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/RNLRZOASI9AV/image.png" alt="image.png" height="507" width="998" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>3) You will have the TeamViewer application listed under <strong>Admin </strong>→ <strong>Apps </strong>once installed</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/D3HEHZ6BNCA4/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/D3HEHZ6BNCA4/image.png" alt="image.png" height="507" width="998" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>4) Under the ticket menu you will notice the TeamViewer application in the right side ready to generate a session:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/KBOPYXWMBOPY/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/KBOPYXWMBOPY/image.png" alt="image.png" height="507" width="998" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>5) Once a session is generated it is automatically inserted into the ticket</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/AZJKFM4UNBEI/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/AZJKFM4UNBEI/image.png" alt="image.png" height="507" width="998" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p> </article> </main>
