TeamViewer User Guide for FreshService Integration

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TeamViewer User Guide for FreshService Integration - TeamViewer Support

Please keep in mind that Integrations are not included in basic license packages. They have to be purchased separately as AddOns. For more information, please visit our website: http://www.teamviewer.com/integrations

General

The TeamViewer integration for Freshworks suite of products enables service queue features and lets you connect to and help your customers right from a ticket. The TeamViewer integration for Freshservice will allow you to:

Provide remote assistance to your customer
Initiate a TeamViewer session directly from the ticket page with the click of a button

About Freshservice

Freshservice is a cloud based ticketing system designed for team collaboration and agent productivity.

Enable the Integration

1) Go to the Freskservice marketplace to install the TeamViewer application Admin --> Helpdesk Productivity --> Apps:

2) During installation you will need to authenticate your account accepting the request for permissions:

3) You will have the TeamViewer application listed under Admin --> Apps once installed

4) Under the ticket menu you will notice the TeamViewer application in the right sidebard ready to generate a session:

5) Once a session is generated it is automatically inserted into the ticket