Remote control a Mac - TeamViewer Support
<main> <article class="userContent"> <p>Recent macOS versions require your permission for apps to provide remote control functionality (e.g., screen recording or mouse and keyboard control).</p><p>Without this permission, TeamViewer functionality may be restricted:</p><ul><li>You may only see the TeamViewer app and the desktop background, but not other apps.</li><li>You may not be able to control the mouse and keyboard remotely.</li><li>You may not be able to use file transfer.</li></ul><p>📌<strong>Note</strong>: TeamViewer cannot grant this access by itself, nor can it be granted remotely through a TeamViewer connection from another computer.</p><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to macOS users using TeamViewer or TeamViewer Meeting.</em></p></div></div><p> </p><h3></h3><h2 data-id="review-system-access">Review System Access</h2><p>The following prompt appears the first time TeamViewer is open or any time when the permissions for the options have been revoked:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/H7J7UC3KL813/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/H7J7UC3KL813/image.png" alt="image.png" height="646" width="763" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><strong>💡Hint: </strong>You can also open this dialogue by navigating to <strong>Help </strong>➜ <strong>Check system access</strong></p><h3 data-id="permissions-required">Permissions Required</h3><h4 data-id="screen-recording">Screen Recording</h4><p>Allows the remote user to view the macOS device in remote control sessions and meetings</p><p><strong>📌Note:<em> </em></strong>Screen Recording permission is not needed on macOS 10.14 Mojave.</p><h4 data-id="accessibility">Accessibility </h4><p>Allows remote user access to the mouse and keyboard of the macOS device to allow control remotely</p><h4 data-id="full-disk-access">Full Disk Access</h4><p>Allows the remote user to access files and folders on the macOS device for File Transfer</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="granting-access-to-macos-devices">Granting access to macOS devices</h2><p>In this example, we will use <strong>Accessibility</strong>. The steps for each setting are identical and can be replicated with ease.</p><p><strong>📌Note: </strong>To manually access the three required permissions, please navigate to <strong>System Preferences </strong>➜<strong> Security & Privacy</strong>. The three required permissions will be named as they appear above.</p><p><strong>1. </strong>In the <strong>Review System Access</strong> prompt, select <strong>Request Access…</strong> for <strong>Accessibility</strong>. A new pop-up will appear, prompting to <strong>Open System Preferences</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/QWASUI7W400H/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/QWASUI7W400H/image.png" alt="image.png" height="289" width="573" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><strong>2. </strong>This will automatically take you to the <strong>Accessibility </strong>permissions in <strong>Security & Privacy</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/V87X15ERKUW8/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/V87X15ERKUW8/image.png" alt="image.png" height="699" width="780" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><strong>3.</strong> To edit permissions, click the <strong>padlock </strong>icon in the lower-left corner of the <strong>System Preferences</strong> window. When prompted, enter the <strong>Administrator account information for the macOS device</strong> to allow editing of the permissions.</p><p><strong>4.</strong> Once editing is allowed, the right side of the permissions will become editable. Check the box next to <strong>TeamViewer</strong> to grant access</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/DZUGBQWC7S73/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/DZUGBQWC7S73/image.png" alt="image.png" height="699" width="780" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><em>📌</em><strong>Note:</strong> If TeamViewer_Desktop is seen here, please check the box for this as well.</p><p><strong>5. </strong>When done, click the <strong>padlock</strong> in the lower-left corner again to prevent further changes.</p><p>Once done for all three permissions are, the remote user will have access and control of the macOS device. These settings will also remain for all future connections. </p><p>The permission status can be reviewed under <strong>Help </strong>➜ <strong>Check system access </strong>at any time.</p><p><br></p><h3 data-id="-2"></h3><h2 data-id="macos-devices-mdm-systems">macOS devices & MDM systems</h2><p>If you manage Macs in your organizations through an <strong>MDM system</strong>, you can use <strong>Privacy Preferences Policy Control (PPPC) payloads</strong> to configure these permissions. Your users will still need to grant Screen Recording access themselves. </p><p>Starting with macOS 11 Big Sur, you will need to use a <strong>ScreenCapture PPPC payload</strong> with <strong>AllowStandardUserToSetSystemService </strong>to allow non-admin users to grant this permission.</p> </article> </main>
