Remote control a Mac - TeamViewer Support
<main> <article class="userContent"> <h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to Mac users using TeamViewer or TeamViewer Meeting.</em></p></div></div><p>Recent macOS versions require your permission for apps to provide remote control functionality (e.g. screen recording or mouse and keyboard control).</p><p>Without this permission, TeamViewer functionality may be restricted:</p><ul><li>You may only see the TeamViewer app and the desktop background, but not other apps.</li><li>You may not be able to control the mouse and keyboard remotely.</li><li>You may not be able to use file transfer.</li></ul><p>📌<strong>Note</strong>: TeamViewer is not able to grant this access by itself, nor can the access be granted remotely through a TeamViewer connection from another computer.</p><p> </p><h3></h3><h2 data-id="how-to-grant-access-to-teamviewer-on-your-mac">How to grant access to TeamViewer on your Mac</h2><p>When starting TeamViewer on your Mac running for the first time, you may see the following dialog:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/H7J7UC3KL813/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/H7J7UC3KL813/image.png" alt="image.png" height="646" width="763" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/NFOCUQ9YR8TG/2020-12-17-11-24-56-edit-community-tables-community-confluence.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/NFOCUQ9YR8TG/2020-12-17-11-24-56-edit-community-tables-community-confluence.png" alt="2020-12-17 11_24_56-Edit - Community tables - Community - Confluence.png" height="131" width="768" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><em>You can also open this dialog by clicking on </em><strong>Help</strong> --> <strong>Check system access</strong>.</p><p>To remote control a Mac, you will need to give permission for</p><ul><li>Screen Recording (1)</li><li>Accessibility</li></ul><p>To use file transfer, you will need to give permission for</p><ul><li>Full Disk Access</li></ul><p><em>(1) Screen Recording permission is not needed on macOS 10.14 Mojave.</em></p><p><br></p><h3 data-id="-1"></h3><h2 data-id="how-to-allow-access">How to allow access</h2><p>To allow access, click each button in the dialog. This will take you to the corresponding setting in the Security & Privacy preferences.</p><p>In this example, we will use <strong>Accessibility</strong>. Click the <strong>Request Access…</strong> button to the right of <strong>Accessibility</strong>. </p><p>In the following dialog click <strong>Open System Preferences</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/QWASUI7W400H/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/QWASUI7W400H/image.png" alt="image.png" height="289" width="573" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>This will take you to the <strong>Accessibility</strong> section of the <strong>Security & Privacy</strong> preferences:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/V87X15ERKUW8/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/V87X15ERKUW8/image.png" alt="image.png" height="699" width="780" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>You may need to click the <strong>padlock </strong>icon in the lower-left corner to make changes. You might be prompted to enter an administrator account's credentials to continue.</p><p>Check the box next to <strong>TeamViewer</strong> to grant access:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/DZUGBQWC7S73/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/DZUGBQWC7S73/image.png" alt="image.png" height="699" width="780" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><em>📌</em><strong>Note:</strong> If you see an app in the list titled <strong>TeamViewer_Desktop</strong>, make sure to check this box as well.</p><p>Go back to <strong>TeamViewer</strong>, and repeat the same process for the other permissions.</p><p>When you are done, you may click the <strong>padlock</strong> in the lower-left corner again to prevent further changes.</p><p>The next time you want to receive an incoming connection with TeamViewer, the person connecting to your Mac <strong>will be able to see and control your device</strong>.</p><p>The permission status can be reviewed under <strong>Help </strong>-> <strong>Check system access </strong>at any time.</p><p>📌<strong>Note: </strong>If you manage Macs in your organizations through an <strong>MDM system</strong>, you can use <strong>Privacy Preferences Policy Control (PPPC) payloads</strong> to configure these permissions. Your users will still need to grant Screen Recording access themselves. Starting with macOS 11 Big Sur, you will need to use a <strong>ScreenCapture PPPC payload</strong> with <strong>AllowStandardUserToSetSystemService </strong>to allow non-admin users to grant this permission.</p> </article> </main>
